Ratings based on 36 verified reviews

4.2 out of 5
100% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia-verified reviews
2 out of 5
by a verified traveller

Posted 15 May 2020
No tv!!! My mom had to go to a dr appt in SF , every 3 months she’s sees a specialist so even with the stay at home order she went. She always stays here because the dr is right next door. They check in fine, the hotel is only allowing 10 rooms to rent at this time , then they add oh the only thing is there is no tv. Well when you are stuck in a hotel with literally no where to go no tv is a big deal. If they would have told us that ahead of time we could have at least brought a laptop with some dvds or something. Very disappointed in the this situation. A credit should have been given for not having any tv.
Comment from Hotel Management
15 May 2020 by Rfonua, Hotel Management
Greetings, Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize. During COVID-19, we have limited service and amenities during your stay. As this was mentioned upon your arrival, we would be more than happy to cancel your reservation with no penalty. Again, Thank you for your feedback.
5 out of 5
by a verified traveller

Posted 12 May 2020
Comment from Hotel Management
12 May 2020 by Rfonua, Hotel Management
Thank you for your rating! Looking forward for your future stay here with us.
5 out of 5
by a verified traveller

Great place

Posted 3 Mar 2020 on Hotels
The room was small but it had a smart use of space, lots of storage and felt comfy.
Comment from Hotel Management
8 Mar 2020 by Guest Service Agent, Hotel Management
Dear guest, Thank you for taking your time to review us. We really appreciate it!
5 out of 5
by a verified traveller

Posted 27 Feb 2020 on Travelocity
Comment from Hotel Management
2 Mar 2020 by ., Hotel Management
Dear guest, Thank you for taking your time to review us. We really appreciate it!
5 out of 5
by a verified traveller

Posted 25 Feb 2020 on Hotels
Comment from Hotel Management
25 Feb 2020 by Roxana, Hotel Management
Thank you for choosing to stay with us. We are very delighted you enjoyed your stay.
5 out of 5
by a verified traveller

Posted 18 Feb 2020 on Hotels
Comment from Hotel Management
18 Feb 2020 by MZ, Hotel Management
Dear VALUED GUEST, We are delighted to have been your chosen hotel during your recent stay in San Francisco. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Courtyard San Francisco Downtown/Van Ness Ave. and we hope you choose to create more memories with us whenever your travels bring you back to San Francisco. Sincerely,
4 out of 5
by a verified traveller

Posted 16 Feb 2020
Comment from Hotel Management
17 Feb 2020 by Maria Z, Hotel Management
Dear Valued Guest , On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard San Francisco Downtown/Van Ness Ave.. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard San Francisco Downtown/Van Ness Ave. and we hope you choose to create more memories here whenever your travels bring you back to San Francisco. Sincerely,
5 out of 5
by a verified traveller

Posted 14 Feb 2020
The building and room look pretty clean and new looking. I will come back to this hotel next time I'm here. It's very modern and staff was very friendly. Thank you for taking care of your guests.
Comment from Hotel Management
15 Feb 2020 by ., Hotel Management
Dear Guest, Thank you for staying at the Courtyard San Francisco Downtown/Van Ness Ave. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. And we hope you choose to create more memories with us whenever your travels bring you back to San Francisco.
5 out of 5
by a verified traveller

Posted 4 Feb 2020 on Hotels
Comment from Hotel Management
5 Feb 2020 by Maria Z., Hotel Management
Dear SUSAN, We are delighted to have been your chosen hotel during your recent stay in San Francisco. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Courtyard San Francisco Downtown/Van Ness Ave. and we hope you choose to create more memories with us whenever your travels bring you back to San Francisco. Sincerely,
4 out of 5
by a verified traveller

Posted 26 Jan 2020 on Hotels
Comment from Hotel Management
27 Jan 2020 by Roxana Segura, Hotel Management
Thank you for your feedback. We appreciate you choosing to stay with us.