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Crowne Plaza Felbridge - Gatwick, an IHG Hotel

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Indoor pool
Indoor pool
In-room safe, iron/ironing board, free WiFi, bed sheets
View from room

Overview of Crowne Plaza Felbridge - Gatwick, an IHG Hotel

Crowne Plaza Felbridge - Gatwick, an IHG Hotel

4.0 star property

4.0/5 Very good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant
Map
London Road, Felbridge, East Grinstead, England, RH19 2BH

Explore the area

  • Popular LocationQueen Victoria Hospital8 min drive
  • Popular LocationEffingham Park Golf Course8 min drive
  • Popular LocationSt Swithun's Church9 min drive
  • AirportLondon (LGW-Gatwick)16 min drive

Room options

About this area

East Grinstead

Located in East Grinstead, Crowne Plaza Felbridge - Gatwick, an IHG Hotel is in the suburbs. Priest House and Hawth Theatre are cultural highlights, and some of the area's activities can be experienced at Effingham Park Golf Course and Lingfield Park Racecourse and Golf Club. Looking to enjoy an event or a game while in town? See what's happening at Broadfield Stadium or Hanbury Stadium.

What's nearby

  • Lingfield Park Racecourse and Golf Club - 8 min drive
  • Queen Victoria Hospital - 8 min drive
  • Effingham Park Golf Course - 8 min drive
  • St Swithun's Church - 9 min drive
  • Stone Farm Rocks - 10 min drive

Getting around

  • East Grinstead Station - 4 min drive
  • Gatwick Airport (LGW) - 16 min drive

About this property

Crowne Plaza Felbridge - Gatwick, an IHG Hotel

4-star hotel in the suburbs
At Crowne Plaza Felbridge - Gatwick, an IHG Hotel, you can look forward to golfing on site, a terrace and a garden. Treat yourself to a facial, a body wrap or a manicure/pedicure at Chakra Spa, the on-site spa. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
You'll also find perks such as:
  • An indoor pool
  • Free self-parking
  • Buffet breakfast (surcharge), free newspapers and smoke-free property
  • Concierge services, wedding services and a banquet hall
  • Guest reviews speak highly of the helpful staff
Room features
All guest rooms at Crowne Plaza Felbridge - Gatwick, an IHG Hotel offer perks, such as 24-hour room service and air conditioning, in addition to amenities, such as complimentary wireless Internet access and safes.
More conveniences in all rooms include:
  • Recycling and LED light bulbs
  • Bathrooms with eco-friendly toiletries and baths or showers
  • Flat-screen TVs with satellite channels
  • Coffee/tea makers and daily housekeeping

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of We're Good To Go (UK)
Follows the standard cleaning and disinfection practices of Clean Promise (IHG)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, dinner and through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–10 AM on weekdays and 7 AM–10:30 AM on weekends: GBP 16.95 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • Full-service spa
  • Golf
  • Indoor pool

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • Ballroom
  • Banquet hall
  • Free newspapers in reception
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area
  • Terrace

Spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massage/treatment rooms
  • Spa open selected days

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Bath or shower
  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom

Entertainment

  • Flat-screen TV
  • Films for purchase
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Iron/ironing board
  • LED light bulbs
  • Recycling
  • Safe

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Policies

Check-in

Check-in from 2:30 PM - midnight
Early check-in subject to availability
Early check-in fee: GBP 50
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: GBP 10

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: GBP 16.95 per person (approximately)
  • Early check-in fee: GBP 50 (subject to availability)
  • Late check-out fee: GBP 10 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses wind and solar energy
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have any lifts
Pool access available from 8:00 AM to 9:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 17 years old are not allowed in the spa, and guests under 17 years old are only allowed with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Crowne Plaza Felbridge Gatwick Hotel East Grinstead
Crowne Plaza Felbridge Gatwick Hotel
Crowne Plaza Felbridge Gatwick East Grinstead
Crowne Plaza Felbridge Gatwick
Felbridge East Grinstead
Crowne Plaza Felbridge - Gatwick East Grinstead
Felbridge Hotel East Grinstead
Crowne Plaza Felbridge Gatwick
Crowne Plaza Felbridge Gatwick an IHG Hotel
Crowne Plaza Felbridge - Gatwick, an IHG Hotel Hotel
Crowne Plaza Felbridge - Gatwick, an IHG Hotel East Grinstead

Frequently asked questions

Does Crowne Plaza Felbridge - Gatwick, an IHG Hotel have a pool?

Yes, this property has an indoor pool. Pool access is from 8:00 AM to 9:00 PM.

How much does it cost to stay at ?

As of 6 Oct 2022, prices found for a 1-night stay for 2 adults at on 16 Oct 2022 start from €96.38, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Crowne Plaza Felbridge - Gatwick, an IHG Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Crowne Plaza Felbridge - Gatwick, an IHG Hotel?

Self-parking is free at this property.

What time is check-in at Crowne Plaza Felbridge - Gatwick, an IHG Hotel?

Check-in is from 2:30 PM - midnight. Early check-in is available for a fee of GBP 50 (subject to availability). Late check-in is available during limited hours.

What time is check-out at Crowne Plaza Felbridge - Gatwick, an IHG Hotel?

Checkout is at 11 AM. Late checkout is available for GBP 10 (subject to availability).

Where is Crowne Plaza Felbridge - Gatwick, an IHG Hotel located?

Situated in the suburbs, this spa hotel is 1.2 mi (1.9 km) from Worth Way Country Park and within 3 miles (5 km) of St Swithun's Church and Sackville College. Queen Victoria Hospital and Forest Way Country Park are also within 3 miles (5 km). East Grinstead Station is 29 minutes by foot.

Can I cancel my reservation for free at Crowne Plaza Felbridge - Gatwick, an IHG Hotel and receive a full refund?

Yes, Crowne Plaza Felbridge - Gatwick, an IHG Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Crowne Plaza Felbridge - Gatwick, an IHG Hotel cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

4.0

Very good

Rating 5 - Excellent. 219 out of 519 reviews
5 - Excellent 42%
Rating 4 - Good. 170 out of 519 reviews
4 - Good 33%
Rating 3 - Okay. 66 out of 519 reviews
3 - Okay 13%
Rating 2 - Poor. 43 out of 519 reviews
2 - Poor 8%
Rating 1 - Terrible. 21 out of 519 reviews
1 - Terrible 4%

4.2/5

Cleanliness

4.2/5

Staff & service

4.0/5

Amenities

4.1/5

Property conditions & facilities

4.0/5

Eco-friendliness

3/5 Okay

Marco
Nice hotel but can improve on maintenance. Our TV was not working neither lights at bed sides
Stayed 1 night in Sep 2022

4/5 Good

Nicola, CARRAMAR
Liked: Cleanliness, staff & service
The staff were all incredible, friendly and very willing to help. Shame no fridge in rooms and heating was intermittent. The hotel is an old building which has been renovated but it seems like the heating can't cope. Not sure why fridges have been removed from UK hotels, do they not realise that some people have medication which needs to be refrigerated.
Stayed 3 nights in Sep 2022

4/5 Good

Nadia
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overnight layover to the airport about 20 minutes. Restaurant and spa onsite, meeting spaces. Small property with garden. Equipped with usb charging ports was convenient for overseas travellers with no Adaptor. Bathroom was clean, room a bit small. ut i would stay again longer.
Stayed 1 night in Sep 2022

5/5 Excellent

Enelitah
Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 1 night in Sep 2022

4/5 Good

Mark
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was easy to find and there was lots of parking space. The check in was nice and quick. My wife used the Sauna and said it was lovely! Comfortable bed and the room was lovely & quiet. Full English breakfast was outstanding. Would definitely stay again!
Stayed 1 night in Aug 2022

3/5 Okay

Danielle
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel overall was nice, rooms good size, nicely decorated and the free shampoo/shower gel in the rooms didn’t feel cheap. Lobby and spa was in good condition. Staff at reception were very friendly and welcoming. Negatives: Hard bed, cheap toilet roll, dinner at the restaurant felt a little over priced but food was yummy, expensive breakfast, rude older lady at the breakfast reception (which was confusing as all other staff members were so nice!)
Stayed 2 nights in Aug 2022

4/5 Good

Kwok
Travelled with partner
Liked: Cleanliness, staff & service
Staff were friendly. Dinner was a bit pricey.
Stayed 1 night in Aug 2022

5/5 Excellent

Hazel
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Visiting the race course at Lingfield nice comfortable hotel nearby
Stayed 1 night in Aug 2022

1/5 Terrible

Erica
Disliked: Staff & service
No service
Stayed 2 nights in Aug 2022

4/5 Good

Leilani
Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just stayed overnight. Our king room was big and staff was great. Downsides were no elevator and limited pool hours for kids.
Stayed 1 night in Aug 2022