Cozumel Hotel Guide - El Cedral hotels in Cozumel, Mexico.

"Disappointing - have stayed at other Secrets Inclusive properties, this one neglected. Twice in visit, the elevator was broken. I took the stairs (60 up), because elevator was very small and after it broke, did not trust - stairs had no rails. Room was dirty: dust on ceiling fan and shelf behind the bed, hair balls left in our room (not ours). Walls were dirty, also in need of paint. Big mirror never cleaned, toliet area had molded/rusted trim. Both sinks did not drain well, tub did not work. Housekeeping left one handtowel daily, or none, other days one wash cloth to share. One evening power went out (told it was expected), next morning, there was no hot water. Room TV very small for placement far from the couch, rooms need more drawers. Outside fan did not work. Evening activities were poor, not posted clearly / hard to find. Freg was stocked well with beverages, but everytime the door opened, things fell out. Two snacks provided first day, never replinshed. One coffee cup in our room (again, two guests). We were on the top floor - told their was no ice machine on our floor, needed to go to the bar each day for ice. Disappointed in our meals - poor breakfast pastries selection, no jellies. Mexican night, one line for all food, same line chef prepared the tacos - poor set up. The location of the preferred area is horrible, a long walk through the resort to check in after you arrive? We expected Secrets Quality and Standards - SHAME ON HILTON"

"Room was nice, but not wonderful. Main restaurant doesn’t have AC (Eating in sweltering temperatures is rough). Food is good though. No robes/slippers (Other resorts on the island have them in all their rooms). Flooring in the rooms is ice-cold so slippers would be nice. Staff is friendly but not Super Friendly. Entertainment was outstanding. Wildlife everywhere, which is wonderful. Glass water bottles that they make you use are outrageously heavy. The floor is beautiful and the water is warm. The bartenders at the pool are not very happy. Their drinks are ok. Water aerobics is fun. The resort grounds are beautiful. The bathroom floors at the pool are slipperier than an ice-skating rink."

"Clean room and pool"

"If you plan to stay at this resort, I highly recommend renting a car for your stay. If you don’t, you will be at the mercy of various aggressive salespeople who will quote you wildly different and inflated prices for any activities you might want to do in order to offer you ‘discounts’ if you agree to sit through the vacation club presentation. You will lose hours of your vacation to this harassment and will be subjected to some pretty nasty attitude if you dare to point out that their 30K (plus per person ‘food’ charges every trip) price tag for 25 years of vacations isn’t at all the amazing deal they claim it is. The resort grounds are beautifully maintained and the staff are wonderful - except for the front desk workers and the aforementioned salespeople. The beach has eroded a great deal but the sand is still nice and the water clear. However, this property is located at the end of a line of resorts along the same beach and is adjacent to a nature park which is home to crocodiles. The only reference to this danger are very small signs about wildlife at the edge of the beach. In early April, a guest was brutally attacked by a crocodile in the water in front of the resort. I found out about this just before our trip but we had already booked so I couldn’t change to a different hotel. I watched many couples wander off down the beach towards the park and no one from the staff warned them. The food is bad - the worst I’ve had at any resort I’ve stayed at."

"Room was wonderful, but communication and information wasn’t readily available"

"Place was clean and comfortable. Host was responsive when I got lost. Being inside the beach club was great, especially after all the cruise ships leave. Highly recommend renting a car."

"Lovely home just far enough from town to be quiet and close enough for shopping. Well equipped for cooking and lots of towels. We really enjoyed the pool and the top deck. Lots of stairs.The host was great, always avaliable and responded quickly to all our inquiries."

"The condo is well equipped with everything you need for an excellent time in Cozumel."

"Beautiful location, 20 min drive to town. Quiet beach. "