Emerald Bay Hotels

"Rude front desk staff charged my card twice and proceeded to be lost about my hotel breakdown on price"

"Helpful front desk on arrival, offered an upgrade to partial lake view. Good location and money off local eateries."

"This was a great hotel and celose to lots of great shops and restaurants. We spent one whole day exploring the places around the hotel. Centrally located so your could easily get to either side of the lake. We would definitely stay there again."

"We stayed two nights with young children. It was a nice stay and easy to get around. Breakfast was delicious and room was spacious and clean."

"Akter my husband and I waiting line to check in for about 45 minutes, we were told that the hotel did not have our reservation. There were three clerks checking in hundreds of guests and it was so chaotic. We called a Hotels representative and all the people that helped us were amazing. They tried to call the hotel and talk with someone, but was either hung up on or no one answered the phone. Luckily, we only lived about 90 minutes away, so were able to drive home after the event we came to attend. The staff did not seem to care that we had a reservation, and they made no effort to assist us with another room or suggestions of where to stay. I understand the hotel was busy and they said they were fullI, but their customer service skills were nonexistent! The hotel was under contraction, so that added to the chaos as well. "

"The hot tub was not working , the slot machines were down 1.5 days we were there , but other than that the area is beautiful"

"This place is extremely exelent cleand snd good ubication at the heart of Lake Tahoe the staffs are very helpful I have and issue whit my booking and they helping me to resolve my problem the valet parking is the best choice you can get if I have to rate 1 to 10. I give $100% I strongly recommend 👍"

"Broken jacuzzy, no lights in jacuzzi, evening front staff was not helpful and condescending. Rooms are nice and had no issues with rooms ."

"The BEST location and no cigarette smells - perfect for our family of 4! "