Evercreech Hotels

"Convenient location to the train and bus staions, however, I would not stay here again. I could have stayed at a nicer place for the same price if I had walked another block. The door to the room and the door to the bathroom were both in exceptionally poor condition. The bed was uncomfortable and the carpeting was old. I should have selected a hotel than was centrally located rather than near transportation."

"Food selection was amazing at the breakfast. Staff iahe hotel were lovely. Room was clean and the area is very quiet Sucked, it didn't pick up anything. Yea "

"Very nice room. Staff were great! Bar was nice. Location was excellent. Parking was not easy. "

"Hotel was well located, staff were very welcoming and attentive. Although a lot of hotels take a card on check in for additional charges such as the bar, breakfast etc, this hotel actually takes the deposit from your card at the time and then refund you a few days later rather than only processing charges on check out. Not sure this is a great way of dealing with customers as you have to check that you receive the refund. "

"Good breakfast, great location "

"Overall stay was fab, staff were amazing and the place is very welcoming. We had a spa day and overnight stay which was amazing the only thing I will say is the spa amenities could do with a revamp like the steam room and sauna area"

"Another pleasant Stay great staff nice food plenty of Parking and Wi-Fi is good phone signal not so good and breakfast starts at seven, which is a good thing"

"The spa was wonderful. The rooms are clean and the staff is very kind. I believe that they want to ensure you are comfortable. But, they are working with a property in need of maintenance. Our air conditioner worked the first night, but the next day we couldn't get the temperature below 24c/75f. After two attempts to fix it, they moved us to another room, where we discovered another guests gift wine, cupcake and greeting. Not a tragedy, but not assuring either. We got our new room pleasantly cool, though the thermostat never moved from 22c/72f. And it was definitely cooler than that. 2 out of 2 room temperature controls malfunctioning. A five star hotel to me, will get the details right. I didn't leave The Gainsborough with that impression, and it certainly wasn't the relaxing few days I had hoped for."

"On arrival we were greeted kindly by the reception staff, check in was simple and easy, we went upto our room and I noticed that there were blood spots/stains on the bedding. I called down to reception and was moved to another room, the other room also had the same bloodspot stains on the bedding. The manager called the house keeping team, who then took me into multiple other rooms, and were saying things like "oh this one has got the stains on as well so you wont want to stay in any of these". They were very rude and made me feel very uncomfortable. They were not understanding and were making me feel like I was causing problems over nothing. I said that the bloodspots are a sign of bed bugs and it makes me worried and uncomfortable, I asked to be put on another wing of the hotel to which they refused. They were wiping their hands on the desk and showing me their hands saying "see its clean no bed bugs" sarcastically. They were talking to eachother in front of me saying "theres nothing on the bedding whats she talking about". I had a flight at 4am the next morning, and had no transport to go anywhere else, so had no other choice but to stay which made me upset. The rooms weren't very clean. I felt uncomfortable for my entire stay. They gave me 2 drinks vouchers for the inconvenience. Breakfast was okay the next day, but I wont be returning."