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"I had a very enjoyable one night stay at the Z hotel in Bath Spa.Sn excellent hotel with modern rooms and reception The staff were so helpful and friendly. Right in the centre of Bath Spa in an excellent location. I thoroughly recommend this hotel.! D.Richardson....Oxford"

"Modern and clean hotel. Good pool facilities. Functional and well-placed for Bath"

"Staff at reception were very polite and helpful. The room was spacious and the hotel location was good."

"Continent location"

"the breakfast was fantastic so much choice the staff all around the hotel amazing so friendly and helpful eleonor was amazing went above and beyond will recommended and will come back anna"

"Amazing experience in every way!!! The spa is so relaxing and elegantly done , the rooms are lovely , the staff is gracious, i only wish we could have stayed longer !"

"Room was clean and well maintained - comfy chair and good wifi. Bed was great and pillows nice too"

"Lovely hotel, great location for restaurants and the theatre. Walking distance to the train station too."

"I always enjoy my stays at The Grand, and have visited annually for 16 years. The pool is fantastic and the ambience lovely. Great bar in wonderful setting with views of the bay, and reasonable prices for drinks. Breakfast is good and tasty, but I have never liked the marmalade, far too sweet and sickly, and I wish they could provide sourdough in this day and age. Rooms are clean and comfortable but found hot during my recent stay, and you cannot turn off the heated towel rail in the bathroom. The main thing which lets the hotel down is the reception staff. It is the same year after year. You can be overcharged, if not on the ball, and even though I sent an email explaining about my two bookings and who would be in each room (and received an affirmative response), there was utter confusion on arrival and departure, and we witnessed other guests experiering similar issues. They were blaming the new system, but it has been the same story at reception for years. If only they would get an efficient reception manager to sort them out, I could then give five stars."