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"We loved everything about the Gainsborough, the staff were very helpful, the Spa was brilliant, the room was clean and today, also the maid was very polite and helpful. We were also upgraded to the Gainsborough suite as we mentioned it was our 25th anniversary so this was a plenty surprise, the hotel went above and beyond as they laid on a complementary fridge of drinks, a bottle of wine and a big box of Bath cheeses. Truly wonderful stay - thank you we come again."

"It was a standard issue room spacious all clean easy access to bathroom. Breakfast needs a tiny bit of improvement as I also work in a hotel I was excepting a bit more food for the English breakfast but not much was there for it the other things like continentals were more available, Staff are really good and I would recommend this hotels others "

"Friendly staff. Beautiful room. Clean and a fab breakfast. "

"The room was lovely and the staff were all very friendly and helpful! "

"A lovely hotel, well positioned with easy access to the centre of Bath. Very clean. Staff were all friendly and helpful. We would definitely stay here again. "

"Really good "

"What a beautiful quirky hotel. The rooms were minimal clean and fresh had everything needed. Bar was lovely but new staff were left to do the cocktails alone , didn’t have half the alcohol needed for them. The new staff member was left apologising to me 3 times and I was left 20 minutes waiting not so good fo me or new team member. Breakfast had everything including alternative so great for everyone. Lifts make sure you tap your room key inside then floor. Will definitely stay again great stay."

"Great location within walking distance from the Train and Bus Stations. Also, very close to Roman Baths and the Thermo-Spa"

"Room was clean and bed comfy "