Norton St. Philip Holidays

The only thing good and accurate about the property was the location. The property was advertised as air conditioned both units were broken and despite three requests repairs were never made. Additionally a notice of insect extermination was left from the prior week. There were bugs in the bed in the bathroom and kitchen. The linens were not changed and ants got into luggage and toiletries. No price concessions were offered. I would not allow this property to post on the site. Communication was poor throughout. Additionally a watch was left at the property but was never found by staff.

Great Location close to Paddington Station. The property and room is cleaned. Room is small but it is good enough for short stay to transfer to different city. No elevator in case you have big suitcases. Overall 9/10

It was clean and comfortable. Custom service was nice. However, very unclear listing, seems as though it’s intending to mislead its visitors, due to unclear photographs and descriptions. I got a family studio suite, the pictures representing the room looked as if it would be bigger and have more beds, but in the room I got there were only two beds and they took up lots of the space