Box Holidays

Staff were extremely helpful. Breakfast was excellent . Good service and good selection. Would definitely stay again. Thank you

The staff were excellent, very helpful. Food let the hotel down. Breakfast buffet ok… had dinner in one of the restaurants which was 5/10 . Hotel dated and a little tatty in places

Stayed at the Celtic Manor Resort recently and came away feeling a little disappointed overall. The bed was genuinely excellent and most of the staff we dealt with were friendly and polite, but for a hotel marketed as five-star, parts of the experience didn’t really match the price point. On arrival, the concierge/car parking experience felt unnecessarily dismissive, which isn’t the welcome you expect when paying premium prices. The hotel itself also feels quite dated in areas. The room was comfortable, but surprisingly lacked basic touches you’d normally expect at this level — no bottled water, no minibar. After arriving late, we also found the night menu extremely limited, to the point we didn’t bother ordering food. The bar service was fine, but automatically adding a 10% discretionary service charge onto drinks left a slightly sour taste, especially when four pints came to around £36. Overall, not a terrible stay by any means, but it didn’t feel like a true five star experience for the money charged.

The room was beautiful and spotless however some of the furniture was a little worn but it added character. They had the tea and coffee box well stocked and not with just the standard tea and coffee but with the flavoured tea and decaf coffee plus they had shower gel, shampoo and conditioner as well as if you had forgotten anything you could ask for a guest pack (toothpaste, toothbrush, razors etc). On our first day we had and issue with the iron leaking, light blinking and not warming up so contacted reception and a brand new one was delivered to our room immediately. What we weren't made aware of is there was a £50 deposit upon arrival (not including what we had already paid for staying there). The staff are very friendly, they had live entertainment on Saturday night and there's 3 ways to eat at the hotel (room service, Ribs grill and bar food). Thank you for the comfortable stay.

We stopped over here on our way from south Wales back to the north west of England. It was a great choice. The rooms are spacious, clean and modern. The bathroom was excellent. We also had dinner and breakfast here and for each meal the food was excellent. The staff were great too. I would definitely recommend this as a place to stay.