West Pennard Hotels

"The room was clean, comfortable beds. Nice bathroom and great staff"

"Another pleasant Stay great staff nice food plenty of Parking and Wi-Fi is good phone signal not so good and breakfast starts at seven, which is a good thing"

"I originally wanted to book from the 14th to the 18th but the system wouldn’t allow me to do that so I ended up booking one night and then after a couple of false starts I managed to book the other 3 nights. The first night I had a room with a shower which was very nice (lovely in fact). However the wi fi was terrible downstairs but works a lot better upstairs as I had to change rooms because of not being able to book all 4 nights at the same time. Really good otherwise."

"On arrival we were greeted kindly by the reception staff, check in was simple and easy, we went upto our room and I noticed that there were blood spots/stains on the bedding. I called down to reception and was moved to another room, the other room also had the same bloodspot stains on the bedding. The manager called the house keeping team, who then took me into multiple other rooms, and were saying things like "oh this one has got the stains on as well so you wont want to stay in any of these". They were very rude and made me feel very uncomfortable. They were not understanding and were making me feel like I was causing problems over nothing. I said that the bloodspots are a sign of bed bugs and it makes me worried and uncomfortable, I asked to be put on another wing of the hotel to which they refused. They were wiping their hands on the desk and showing me their hands saying "see its clean no bed bugs" sarcastically. They were talking to eachother in front of me saying "theres nothing on the bedding whats she talking about". I had a flight at 4am the next morning, and had no transport to go anywhere else, so had no other choice but to stay which made me upset. The rooms weren't very clean. I felt uncomfortable for my entire stay. They gave me 2 drinks vouchers for the inconvenience. Breakfast was okay the next day, but I wont be returning."

"Fantastic staff gave a warm welcome and great service throughout our stay. Parking was very convenient and secure although was a tight space. Breakfast was excellent with a good choice."

"Didn't have breakfast unfortunately as some confusion over booking Single Rooms spacious and decorated well, bed comfortable, earplugs provided and needed as a fairly light sleeper the traffic noise was continuous all night Guest living room and bar full of charm and character and bar well stocked at reasonable prices"

"Breakfast was fine selve sevice Room was okay bed to soft and curtains not black out let to much light in in morning not a good nights sleep"

"Great location set near some pet-friendly walking spots. Lovely grounds with abundance of wildlife."

"Spa was great as usual and staff super helpful and efficient "