Excelsior Springs Hotels

"I had no issues with Ameristar My issue is with Expedia They WILL NOT SEND ME A REFUND FOR MY CANCELLED ROOM Expedia CLAIMS they have to abide by the property’s terms even after ameristar told them it was ok to cancel "

"I’ve been to other Embassy Suites and this property is outdated. There were limited breakfast options. Otherwise, as a pit stop this place was not taken care of."

"Perfect stay "

"The property was clean, friendly and welcoming."

"I literally seen a roach, the shower head was hanging on by dear life. Cabinets chipped. My door didn’t close all the way at the bottom."

"If I can give this place a lower star, I would starting off the bat we need to change the pictures, some of the review that are good are ppl to probably are moving thru staying one night. because it is nothing as what you see when you try to book this hotel. It is in the middle of nowhere very sketchy area trucking highway, the hotels under construction, and even the construction or the areas that are done. Still need to be worked on. We got our first room. There were dead bugs that look like bedbugs. Some where still moving, They changed us to a different room, the new room that we went to was OK only reason why we stood was because every other hotel around us was fully booked. We did not have a phone in our room so that we will be able to call front Desk. We asked if we can speak to the manager. They said the manager wasn’t in until Monday. They gave us a phone number. Phone number does not work so yeah if I was you, I would not be booking at this hotel. "

"We had a nice time, breakfast was decent. Staff was really helpful. Good place to stay if rowdiness doesn’t bother u. "

"Very sparse on any amenities - no hand towels or toiletry items. Floor did not appear to have been cleaned recently"

"The whole place felt unsafe, gross, reaked of cigarette smoke despite many signs for no smoking. I felt itchy from the room didnt want to sit on the furniture. I would love a refund as I checked out immediately. I was charged for 3 nights. I want a full refund. "