Fincastle Hotels

"Great place to stay "

"Nice, comfortable room by the ROA airport! Friendly staff, airport shuttle available, and bagel bar breakfast. Be sure to check the address bc there are 2 Spark hotels close together!"

"Rooms on bottom floor get to listen to the click clack of wheels across tile. Laundry room is located in the middle of rooms and cleaning staff is very loud. NOT conducive to rest. Continental breakfast is a joke and coffee is WEAK. "

"Convenient stop on our way to Maryland. Clean, comfortable, friendly staff and a breakfast that met our needs."

"The location was convenience Rand staff friendly. Close to the hiking trail and Starbucks. We would stay here again. We got great value for the price. "

"Dirty, old beds, smelled like weed. Not in a safe area. Gave creepy no tell mo-tel"

"The property needs some maintenance…..paint peeling in several areas, tub stopper not working and just laying off to the side, fridge/freezer had a big block of ice taking up space for items we wanted to refrigerate. Beds were super comfy and the room was very clean. Staff was amazing. Overall, I’d recommend to family and friends. I was somewhat surprised though that bfast wasn’t included in the room price like in other hotels. "

"Super clean. Good location. Bar and restaurant staff wanting. Not attentive, or not there, and no idea what going on at times. Room not made up, even after asking. Desk staff very friendly, but some gaps in the rest. Saturday breakfast a bust as had no cheese or eggs."

"We visited shortly after the "Grand Opening," but the property felt incomplete. Our room had unpainted drywall on the ceiling and unfinished wood trim. Functional details were also missing: there were no outlets near the desk for a laptop or the provided lamp, no in-room coffee machine, and no wine opener available at the room bar or front desk. The check-in process was frustrating. Despite a 9:00 PM door-lock policy, no one was watching for our arrival as promised. We had to call the front desk while parked out front, which led to a confusing encounter with a local police officer regarding our car. Be aware that you must self-park in a downtown garage, and there is no luggage assistance. Furthermore, the staff mistakenly told me my card was declined for the deposit, only to realize they were trying to run an internal Expedia virtual card instead of mine. On the positive side, the location is perfect for walking to everything downtown. Once you look past the construction issues, the design and finishes are high-quality. The property has immense potential, but the management needs to iron out these significant operational and finishing hurdles."