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The Carlton Hotel

3.0 star property
Victorian hotel with 24-hour front desk and restaurant

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Photo gallery for The Carlton Hotel

Family Room (Deluxe)
Dinner served
Terrace/patio
Interior
Lobby lounge

Reviews

5.8 out of 10

Popular amenities

  • Bar
  • 24/7 front desk
  • Breakfast available
  • Housekeeping
  • Parking included
  • Free WiFi
The current price is €58
includes taxes & fees
14 Jul - 15 Jul

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Comfort Double Room, Sea View

Soundproofing, free WiFi, bed sheets

Comfort Double Room, Sea View

Highlights

Soundproofed
Heating
Flat-screen TV
Private bathroom
Coffee/tea maker
Electric kettle
Daily housekeeping
  • 35 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Single Room

Single Room

Single Room

Highlights

Soundproofed
Heating
Flat-screen TV
Private bathroom
Coffee/tea maker
Electric kettle
Daily housekeeping
  • 22 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Family Room (Deluxe)

Family Room (Deluxe)

Family Room (Deluxe)

Highlights

Soundproofed
Heating
Flat-screen TV
Private bathroom
Coffee/tea maker
Electric kettle
Daily housekeeping
  • Sleeps 4
  • 2 Queen Beds

View all photos for Double Room

Double Room

Double Room

Highlights

Soundproofed
Heating
Flat-screen TV
Private bathroom
Coffee/tea maker
Electric kettle
Daily housekeeping
  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, Sea View

Flat-screen TV

Double Room, Sea View

Highlights

Soundproofed
Heating
Flat-screen TV
Private bathroom
Coffee/tea maker
Electric kettle
Daily housekeeping
  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room

Twin Room

Twin Room

Highlights

Soundproofed
Heating
Flat-screen TV
Private bathroom
Coffee/tea maker
Electric kettle
Daily housekeeping
  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Twin Room, Sea View

Soundproofing, free WiFi, bed sheets

Twin Room, Sea View

Highlights

Soundproofed
Heating
Flat-screen TV
Private bathroom
Coffee/tea maker
Electric kettle
Daily housekeeping
  • 35 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Double Room (Extra bed)

Soundproofing, free WiFi, bed sheets

Double Room (Extra bed)

Highlights

Soundproofed
Heating
Flat-screen TV
Private bathroom
Coffee/tea maker
Electric kettle
Daily housekeeping
  • 37 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Family Room

Family Room

Family Room

Highlights

Soundproofed
Heating
Flat-screen TV
Private bathroom
Coffee/tea maker
Electric kettle
Daily housekeeping
  • Sleeps 4
  • 2 Double Beds and 1 Single Bed
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About the area

Map
16/19 The Leas, Folkestone, England, CT20 2DU

What's nearby

  • Leas Cliff Hall - 3 min walk - 0.3 km
  • Leas Lift - 3 min walk - 0.3 km
  • Sandgate Beach - 9 min walk - 0.8 km
  • Folkestone Harbour - 10 min walk - 0.9 km
  • Folkestone Beach - 14 min walk - 1.3 km

Getting around

  • Folkestone Central Station - 11 min walk

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪The Bouverie Tap - ‬4 min walk
  • ‪Papa's Fish & Chips - Sandgate Road - ‬3 min walk
  • ‪Butty's - ‬5 min walk
  • ‪Gourmet Kitchen - ‬4 min walk

About this property

The Carlton Hotel

Hotel by the sea
You can look forward to a terrace, a fireplace in reception and a bar at The Carlton Hotel. The on-site restaurant offers dinner. In addition to a business centre, guests can connect to free in-room WiFi, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices).
You'll also enjoy perks such as:
  • Free self-parking
  • Continental breakfast (surcharge), express check-out and express check-in
  • Concierge services, luggage storage and a banquet hall
Room features
All 70 rooms feature comforts such as free WiFi and sound-insulated walls.
More amenities include:
  • Bathrooms with baths or showers and free toiletries
  • Electric kettles, heating and daily housekeeping

Languages

English, French, Romanian, Spanish

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Reception

Grand Burstin Hotel Folkestone

  • Pool
  • Pet-friendly
  • Free WiFi
  • Restaurant
6.8 out of 10, 1,164 reviews
The price is €60
includes taxes & fees
13 Jul - 14 Jul
Grand Burstin Hotel Folkestone

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Daily continental breakfast available 7:30 AM to 9:30 AM for a fee: GBP 5 for adults and GBP 5 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Business centre

Outdoors

  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 3 buildings
  • 4 floors
  • Banquet hall
  • Built in 1880
  • Fireplace in lobby
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Heating
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10:30 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 15
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for continental breakfast: from approximately GBP 5 for adults and from GBP 5 for children
  • Late check-out fee: GBP 15 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Carlton Folkestone
Carlton Hotel Folkestone
The Carlton Hotel Hotel
The Carlton Hotel Folkestone
The Carlton Hotel Hotel Folkestone

Frequently asked questions

Is The Carlton Hotel pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at The Carlton Hotel?

As of 8 Jul 2025, prices found for a 1-night stay for 2 adults at The Carlton Hotel on 14 Jul 2025 start from €57.95, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at The Carlton Hotel?

Self-parking is free at this property.

What time is check-in at The Carlton Hotel?

Check-in start time: 2:00 PM; check-in end time: anytime.

What time is check-out at The Carlton Hotel?

Checkout is at 10:30 AM. Late checkout is available for GBP 15 (subject to availability).

Where is The Carlton Hotel located?

Located in the heart of Folkestone, this hotel is steps away from Lower Leas Coastal Park and Leas Cliff Hall. Church of St Mary and St Eanswythe and Leas Lift are also within 10 minutes. Folkestone Central Station is 11 minutes by foot and Folkestone Harbour Station is 16 minutes.

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The Carlton Hotel Reviews

Reviews

5.8
Rating 10 - Excellent. 138 out of 1002 reviews
Rating 8 - Good. 204 out of 1002 reviews
Rating 6 - Okay. 258 out of 1002 reviews
Rating 4 - Poor. 160 out of 1002 reviews
Rating 2 - Terrible. 242 out of 1002 reviews

5.6/10

Cleanliness

6.8/10

Staff & service

6.2/10

Amenities

5.0/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

8/10 Good

gordon

Liked: Cleanliness, staff & service, property conditions & facilities
We were very happy with our stay and it was a very reasonable price we would saty there again
Stayed 2 nights in Jun 2025

10/10 Excellent

Andrew

Liked: Cleanliness, amenities, property conditions & facilities
Lovely stay and host thank you.
Stayed 1 night in Apr 2025

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Close to theatre
Stayed 1 night in Jun 2025

8/10 Good

Kenneth

Liked: Staff & service, property conditions & facilities
Close to amenities.
Stayed 8 nights in May 2025

6/10 Okay

Grant

Disliked: Staff & service, property conditions & facilities
Bathroom and shower sub standard. Bedroom was re
Stayed 1 night in Jul 2025

6/10 Okay

Kenneth

Liked: Cleanliness, staff & service
Booking in was easy and friendly the room needed a face lift but was clean and comfortable I would stay there again I had no big problems the stay went smoothly and would have no problem staying there again
Stayed 1 night in Jun 2025

8/10 Good

LINDA

Liked: Staff & service
good location. comfortable room and great staff
Stayed 2 nights in Apr 2025

2/10 Terrible

Rosie

Disliked: Cleanliness, staff & service, property conditions & facilities
The property was so dirty and disappointing that we didn’t stay. We checked out within an hour. We were not prepared to stay in a place that had mould growing on the walls
Stayed 1 night in Jun 2025

4/10 Poor

Michael

Disliked: Cleanliness
Sea view, big bathroom,....but the room was small ..couldn't connect to the Internet
Stayed 2 nights in Jun 2025

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Good convienent location, helpful staff, the lift being out of order was annoying as I had heavy luggage.
Stayed 1 night in May 2025

8/10 Good

DAVID

Liked: Amenities
Disliked: Property conditions & facilities
Great location. The decor was a little dated, and smoke smells on the stairwell, but very convenient 1 night stop. The room had everythjng we needed.
Stayed 1 night in Apr 2025

8/10 Good

Fiona

Liked: Cleanliness, staff & service, amenities
This hotel retains some of its old charm and doesn't have the same flat, grey and white modernised look like so many hotels these days.
Stayed 3 nights in Apr 2025

6/10 Okay

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
We booked an overnight stay in order to catch an early ferry. Refurbishment has been done in reception and the bar area. The rooms look tired and stuffy, unable to open the window more than three inches. The bathroom door kept swinging open as there was no latch or lock on the door. For what it was,the price was ok.
Stayed 1 night in Jun 2025

6/10 Okay

Sarper

Liked: Cleanliness
Location was great Price was good Bedding needs improvement
Stayed 3 nights in Apr 2025

6/10 Okay

david

Disliked: Property conditions & facilities
Room had broken plug sockets broken shower holder broken window
Stayed 1 night in Jun 2025

8/10 Good

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent and friendly
Stayed 3 nights in Feb 2025

4/10 Poor

Paul

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Paint work in a shocking state toilet didn’t flush properly only one bedside cabinet no walls light to turn off when in bed curtain on one side hanging off
Stayed 1 night in Jun 2025

4/10 Poor

Katie

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed In one of the sea view twin rooms, Upon arrival I found the hotel entrance to be very dark but clean. Our room appeared clean but definitely needs a revamp. The bed mattresses don’t fit into the bed frame so was lop sided and had springs sticking up. Only one pillow was provided so I asked for another which was quickly suppled. The shower was either freezing cold or very hot so couldn’t shower. Overall one night stay ok but I couldn’t stay any longer than this. the hotel rooms need an update
Stayed 1 night in Jun 2025

4/10 Poor

Elaine

Disliked: Cleanliness, amenities, property conditions & facilities
Location was great so was price very tired and dated no smart tv no lockon bathroom door dodgy stair carpets no lift. Shower poor quality.staff were friendly. Dripping tap. Toilet when flushed shook.
Stayed 2 nights in May 2025

2/10 Terrible

Ivett

Disliked: Cleanliness, property conditions & facilities
Never again this property. No hot water, the carpet was wet next to the window, you can see the wall is wet too. Dirty rooms. No breakfast option. Very old muld smell.
Stayed 1 night in Jun 2025

2/10 Terrible

Reena

Disliked: Cleanliness, amenities, property conditions & facilities
The pictures advertising the room are deceiving. Was quite dissapointed to find a very shabby small double on our stay. The room is quite old, hasnt been maintained well with dingy corridors. Moreover we found a parking penalty for parking on their property even though we were customers of the hotel and parking should be free!!!!!
Stayed 2 nights in May 2025

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities
We enjoyed our two night stay, and would have liked to stay longer. The staff were very pleasant and helpful. Our rooms were clean, beds very comfy and the area was peaceful. Continental breakfast at £7.50 was reasonable and all we wanted, providing tea, coffee, orange and apple juice, cereal, croissants, crumpets and white or brown bread for toasting. Restaurant is clean and pleasant. The general decor of the hotel could do with renewal. Exquisite large stained glass window featuring a beautiful heron (?) , other birds and flowers was viewable from the stairs. We will return !
Stayed 2 nights in May 2025

2/10 Terrible

Glynn

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The man at the desk was friendly enough however no security and poor service at the bar as the man on the desk was clearing running it by himself .
Stayed 1 night in May 2025

4/10 Poor

Hefin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a basic hotel, but when the shower curtain falls on you while you have a cold shower, as the hot water was not getting hot, because it is not attached to the wall, instead it is a twist one that doesn't stay. Tiles missing off the wall, no flooring in the bathroom, only 1 light in the bedroom, uneven floor in the bedroom and to top it off, to advertise you have a lift then being told there isn't one is not acceptable. Walked up 6 flights of stairs to get to our room with someone who was in a boot after fracturing a foot. Not good.
Stayed 1 night in Jun 2025

8/10 Good

Carlos

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Get what you pay for.

The staff was very helpful, but the rooms are very outdated and not very clean, but you can't complain about the price.
Stayed 1 night in Apr 2025