Deluxe Room, City View
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Reviews of Starhotels President

4 out of 5
Starhotels President
Corte Dei Lambruschini 4, Genoa, GE

Reviews

8.2

Very good

Rating 10 - Excellent. 355 out of 1000 reviews" "
Rating 8 - Good. 441 out of 1000 reviews" "
Rating 6 - Okay. 139 out of 1000 reviews" "
Rating 4 - Poor. 46 out of 1000 reviews" "
Rating 2 - Terrible. 19 out of 1000 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Jennifer

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Very dated. Hard, uncomfortable bed. Room too hot and AC did not work.
Stayed 1 night in Apr 2024
Response from Starhotels President on 29 Apr 2024
Dear Jennifer,Thank you very much for your review.We are sorry to see that you found your room a bit too warm, unfortunately the AC can only be switched depending on the instructions we received from the town hall. Basically, during winter we can only have warm air and in summer cold air. We can always open the windows in the room upon request.We do hope that you will be choosing Starhotels President for your next visit in Genova.Warm Regards

4/10 Poor

Marc

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not honest
Stayed 1 night in Apr 2024
Response from Starhotels President on 10 Apr 2024
Dear Marc,First of all thank you to write evaluation about Starhotels President and for dedicating your personal time.We understand and we regret that your experience during your stay in our hotel was unpleasant.I can assure that your comments will be taken in right considerations; all steps to avoid such type of inconvenient have been taken.We would like express you our apologies for inconveniences caused We hope to have the possibility to welcome you back in our hotel.

4/10 Poor

Alfredo

Travelled with partner
Disliked: Amenities, property conditions & facilities
The bedroom was super heated, 27C at night in spite of the heating having been turned off. The staff offered to open the window (special key needed) but the noise from the traffic and the constant ambulances was deafening. The safe didn’t work and a member of staff had to repair it. They didn’t tell us that the biscuits left in the room weren’t complimentary and I have been left with unexplained pending charges on my credit card totalling far more than what Expedia quoted, even allowed for additional charges. Breakfast also poor with very salty food. Altogether an unpleasant experience which I will not repeat.
Stayed 4 nights in Mar 2024
Response from Starhotels President on 13 Mar 2024
Dear Alfredo,Thank you for taking the time to leave your review.We are very sorry to see that you did not enjoy your stay with us and we hope that you will give us another chance to redeem your faith in our hotel.Best Regards

10/10 Excellent

Campo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Feb 2024
Response from Starhotels President on 4 Mar 2024
Dear Campo,Thank you very much for the review. We are glad to see that you did enjoy your stay with us.We are looking forward to welcoming you back soon.Best Regards

4/10 Poor

Maciej

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Retro - not a high quality
Hotel in good location, great access but this is retro hotel - nothing works in the room, old furniture, not invested for at least 3 decades, bathtubs yellow from age, old carpets and smell of old clothes- for this price look for something else
Stayed 1 night in Sep 2023
Response from Starhotels President on 31 Jan 2024
Dear Maciej,Thank you for your review. We are very sorry to see that you did not enjoy your stay with us. Please be aware that the hotel has recent renovated rooms located on high floor from where you can enjoy an amazing view over the city. We hope that you will give us another chance to redeem your faith in our hotel.Best Regards

10/10 Excellent

Massimiliano

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our second stay over the Christmas holidays. Conveniently placed near the old city and only a short walk from the main train station. Only inconvenience, the air conditioning is not turned on during the winter and the rooms get quite warm, 24/25 celsius.
Stayed 3 nights in Dec 2023
Response from Starhotels President on 8 Jan 2024
Dear Massimiliano,Thank you very much for your amazing review. We are very happy to see that you enjoyed your stay with us.We are looking forward welcoming you back soon.Warmest Regards

6/10 Okay

ian

Business traveller
Disliked: Room comfort
Stayed 7 nights in Dec 2023
Response from Starhotels President on 8 Jan 2024
Dear Ian,Thank you very much for your review.We are looking forward welcoming you back soon.Warmest Regards

10/10 Excellent

Benjamin II

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in Nov 2023
Response from Starhotels President on 8 Dec 2023
Dear Benjamin II,Thank you very much for the amazing review.We are glad to see that you did enjoy your stay with us.We are looking forward to welcome you back soon.

10/10 Excellent

Valentin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent hotel in a very good location, both for walking and for arriving into the city. The people at the hotel are very nice. I highly recommend the hotel.
Stayed 2 nights in Oct 2023
Response from Starhotels President on 10 Nov 2023
Dear Valentin,Thank you very much for the amazing review.We are very happy to hear that you did enjoy your stay with us and we are very much looking forward to welcoming you back soon.Best Regards

10/10 Excellent

Masoud

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Starhotels President on 11 Sept 2023
Dear Masoud,Thank you for your review.Best Regards

8/10 Good

LOUIS, GATINEAU

Liked: Cleanliness, staff & service
Friendly staff. Good area. Quiet hotel. A/C barely functioning though.
Stayed 2 nights in Aug 2023
Response from Starhotels President on 11 Sept 2023
Dear Louis,Thank you for your review. Please accept our apologies for the AC not working.Best Regards

8/10 Good

Donovan

Stayed 1 night in Aug 2023
Response from Starhotels President on 11 Sept 2023
Dear Donovan,Thank you for your review.Best Regards

8/10 Good

Mutaz

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel.
Stayed 2 nights in Aug 2023
Response from Starhotels President on 11 Sept 2023
Dear Mutaz,Thank you for your review.Best Regards

10/10 Excellent

Stefanie

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Starhotels President on 18 Aug 2023
Dear Stefanie,Thank you very much for the review.We are glad that you enjoyed your stay and we are looking forward to welcoming you back soon.Warm Regards

6/10 Okay

poul

Liked: Cleanliness
Stayed 4 nights in Jul 2023
Response from Starhotels President on 11 Sept 2023
Dear Poul,Thank you for your review.Best Regards

10/10 Excellent

Kate

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is So nice, the staff were really helpful and professional. They couldn’t help us enough. The area is pretty bad, but that’s mainly because there’s a park right across the street that’s full of homeless people, and a lot of drug addicts. Not the hotels fault. Also it’s surrounded by very busy roads. Still, we extended our stay and would happily stay here again
Stayed 3 nights in Jul 2023
Response from Starhotels President on 3 Aug 2023
Dear Kate,Thank you very much for the review. We are very happy to see that you enjoyed your stay.We are looking forward to welcoming you back soon.Warmest regards

10/10 Excellent

Cassandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was amazing and made our stay in Genoa very welcoming. The hotel was super clean, beautiful and the room had a beautiful view of the city. The staff were very welcoming at both the check in desk and bar, and housekeeping was very friendly and efficient. The area was very convenient to access tourist attractions and was very walkable to major areas. It was easy to get a taxi too. We would definitely stay here again upon our return to Genoa.
Stayed 4 nights in Jul 2023
Response from Starhotels President on 3 Aug 2023
Dear Cassandra,Thank you very much for your amazing review. We really appreciated your kind words, we have shared your comments with the entire staff.It is very nice to see that our passion and dedication are recognised from our guests.We are looking forward to welcome you back in the near future.Warm Regards

2/10 Terrible

Abdulkadir, Miami

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Save yourself and simply pass it … dirty smelling room… everything is old , not good old ….80s old
Stayed 1 night in Jul 2023
Response from Starhotels President on 24 Jul 2023
Dear Abdulkadir,Thank you for the review. We are very sorry to see that your stay was not up to your expectations. We also have renovated rooms on high floor with a stunning view over the city. We hope that you will give us another chance to redeem your faith into Starhotels President.Best Regards

4/10 Poor

William

Stayed 1 night in Jul 2023
Response from Starhotels President on 8 Aug 2023
Dear William,Thank you for the review.We are sorry that you did not like the hotel.Best Regards

8/10 Good

Jos

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel. Nice and helpful staff. Clean, modern, air conditioned and quiet rooms. It is conveniently located near one of the train stations. However, there aren’t that many restaurants to choose from in the direct vicinity of the Hotel. The hotel restaurant however is very good. As of this writing (beginning of July 2023) the metro is under construction. This was a bummer for me as I was planning to use it. I ended up taking taxis instead.
Stayed 5 nights in Jul 2023
Response from Starhotels President on 11 Jul 2023
Dear Jos,Thank you very much for sharing your experience with us.We are very glad to hear that you enjoyed your stay and we are very much looking forward to welcoming you back soon.Warmest Regards

10/10 Excellent

Marta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cinque Terre access
Excellent location across Brignole Station for Portofino and Cinque Terre.
Stayed 3 nights in Jun 2023
Response from Starhotels President on 9 Jun 2023
Dear Marta,Thank you very much for the review about our hotel. We are very happy to see that you enjoyed your stay with us and we are very much looking forward to welcoming you back soo.Best Regards

8/10 Good

Isaac D David

Liked: Staff & service, property conditions & facilities
good location..some staff very friendly others not.. expensive parking...sheets smelled stale not fresh
Stayed 2 nights in May 2023
Response from Starhotels President on 6 Jun 2023
Dear Isaac,Thank you for taking the time to share your review.We are very glad that you enjoyed our central location. We do apologise for the friendliness of some of our member of staff, we have shared your comment with our FHM. Our car parking price is aligne with the prices around the area. We do apologise for the bed sheets, we could have change it or advise the housekeeping manager if we would have known on time.We hope that you will give us another chance to redeem your faith in Starhotels President.Best Regards

8/10 Good

PETA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At first the VIP room upgrade was not given. I decided to enquire as I didn't feel the room was up to standard. The reception said it was at the hotel discretion but reluctantly found me a better room. The deluxe room was lovely - so very pleased I asked. As I didn't have a vehicle I didn't need the parking voucher - i think this should have been changed to a breakfast, mini bar or bar voucher.
Stayed 1 night in May 2023
Response from Starhotels President on 31 May 2023
Dear Peta,Thank you very much for your review. Unfortunately the hotel doesn't have the VIP status from expedia so we do not have the perks as per your program and this depends on the hotel availability. We are not able to convert the parking into breakfast or minibar voucher. We are glad to hear that you enjoyed your stay with us and we hope to see you back soon.Best Regards

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in May 2023
Response from Starhotels President on 24 May 2023
Dear Roger,Thank you very much for your review.We are very happy to hear that you enjoyed your stay with us.We are looking forward to welcoming you back soon.Best Regards

10/10 Excellent

Konstantin

Stayed 1 night in May 2023
Response from Starhotels President on 20 May 2023
Dear Konstantin,Thank you very much for your great review.We are looking forward to welcoming you back soon.Best Regards

10/10 Excellent

Ethan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in May 2023
Response from Starhotels President on 15 May 2023
Dear Ethan,Thank you very much for your review.We are glad to see that you enjoyed your stay with us.Looking forward to welcoming you back soon.Best Regards

4/10 Poor

Melissa

Stayed 1 night in May 2023
Response from Starhotels President on 31 May 2023
Dear Melissa,Thank you for the review.Best Regards

10/10 Excellent

Yelena, auburn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Starhotels President on 15 May 2023
Dear Yelena,Thank you very much for your review.We are glad to see that you enjoyed your stay with us.Looking forward to welcoming you back soon.Best Regards

10/10 Excellent

Marek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Starhotels President on 15 May 2023
Dear Marek,Thank you very much for your review.We are glad to see that you enjoyed your stay with us.Looking forward to welcoming you back soon.Best Regards

6/10 Okay

Vesna

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Did not find the man working at the front deck friendly or welcoming.
Stayed 4 nights in Apr 2023
Response from Starhotels President on 3 May 2023
Dear Vesna,Thank you for your review. We do apologise for the fact that you did not find our staff friendly. We hope you will come back to the hotel in the near future.Best Regards

4/10 Poor

Karim

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Starhotels President on 11 Apr 2023
Dear Karim,Thank you for your review and we are sorry to see that you did not enjoy your stay.Best Regards

10/10 Excellent

Doug

Stayed 4 nights in Jan 2023
Response from Starhotels President on 17 Mar 2023
Dear Doug,Thank you very much for the review.We are glad to hear that you enjoyed your stay with us at Starhotels President.We are looking forward to welcome you back soon.Best Regards

2/10 Terrible

Anna

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unprofessional and unhelpful staff, old hotel, just a room.
Response from Starhotels President on 6 Nov 2023
Dear Anna,First of all thank you to write evaluation about Starhotels President and for dedicating your personal time.We understand and we regret that your experience during your stay in our hotel was unpleasant.I can assure that your comments will be taken in right considerations; all steps to avoid such type of inconvenient have been taken.We would like express you our apologies for inconveniences caused We hope to have the possibility to welcome you back in our hotel.

10/10 Excellent

daniela

Stayed 2 nights in Dec 2022
Response from Starhotels President on 7 Jan 2023
Gentile ospite,innanzi tutto la ringraziamo per aver scelto lo Starhotels President per il suo soggiorno e per averlo voluto recensire. Siamo molto felici che il suo soggiorno sia stato piacevole e la ringraziamo per la sua valutazione; speriamo di averla anora ospite presto. Cordiali saluti! Starhotels President/La Direzione

2/10 Terrible

keith

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
The outside was in dis-repair with broken windows. The Electricity kept going off. It was difficult to order room service and the food quality was poor when it arrived. Friendly staff though
Stayed 3 nights in Oct 2022
Response from President on 7 Nov 2022
Dear GuestFirst of all we would like to thank you for taking the time to say a few words about your recent stay at Starhotels President. Any suggestions or opinions related to our service are highly taken into consideration and, if in any way this service can be improved, be well assured that our will is to achieve this goal.My staff and I, would like to express our apologies for the inconveniences caused. We aspire to certain essential priorities, among many, which is courteous staff aimed at customer satisfaction and impeccable service. We regret if these aspect were not achieved and we will definitely work to offer the same level of service in all hotel departments.Once again we apologize for the trouble caused and hope to have the pleasure of welcoming you to Starhotels President again.Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good hotel and across the road from Brignole station. The carpet in our room was worn and stained. The room had good blackout curtains and no noise heard from road traffic. Courteous staff. A happy stay at the hotel.
Stayed 3 nights in Oct 2022
Response from rec on 26 Oct 2022
Dear Guest thanks for your feedback.hoping you see again in our hotel, best regards

10/10 Excellent

Clare

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and very helpful check in staff.
Stayed 1 night in Sep 2022
Response from President on 19 Oct 2022
Dear Guest,Thank you so much for your kind detailed evaluations about Starhotels President. We are happy that you loved your time with us here in Genova and we’re proud to understand that we have been able to satisfy your expectations.We will glad, and will be a pleasure, to give you a warmest welcome back in Starhotels President.Kind regardsStarhotels President

10/10 Excellent

Maria Luisa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved the rooms, didn’t like the fact it didn’t have irons in the room. The restaurant was very good. Your reception staff was unpleasant.
Stayed 2 nights in Oct 2022
Response from President on 19 Oct 2022
Dear Guest,we would like to thank you for the time you dedicated to us to share your opinion about your stay in Starhotels President. We appreciate all suggestions, comments and experiences that our guests wish to share, as a way to improve Starhotels' hospitality. We assure you that your comment has been noted and will be taken into consideration.We sincerely hope to have the opportunity of welcoming you to Starhotels President again and to give you a better experience.Kind regardsStarhotels President

4/10 Poor

Jonathan

Liked: Cleanliness, room comfort
Disliked: Staff & service
Read as many reviews as you can
Very slow in reception and very surly when dealing with anything other than trying to get you to pay for an upgrade and then still try to charge for the “free drinks”. Beds are good and location but will try another hotel next time
Stayed 3 nights in Sep 2022
Response from President on 19 Oct 2022
Dear Guest,First of all we would like to thank you for your time dedicated to evaluating our hotel. We sincerely regret that our staff didn’t satisfy your expectation. We assure that our mission is satisfy all our guests, because the hospitality is our vocation.For this reason your comment has been noted and will be taken into consideration in order to improve our service.We sincerely hope to have the opportunity of accommodating you in Starhotels President again.Kind regards Front office dpt.

8/10 Good

Maelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and comfortable but a bit old
Very comfortable stay, clean and good service. The bed is nice and big and the sheets and showers are very nice. The hotel is a little bit old and outdated and could use a refresh. There is a lack of plugs in the room also. Overall however a good stay.
Stayed 2 nights in Sep 2022
Response from President on 19 Oct 2022
Dear Guest, thank you very much for your review of our hotel.We regret to learn our failure in meeting your expectations to the fullest and we would like to assure that your comments have been reviewed by the management staff in order to guarantee the highest levels of service, in functional and relaxing surroundings.We hope to welcoming you back in a not distant future to recover your overall satisfaction.Sincerely,Front office dpt.

6/10 Okay

Terri

Travelled with family
Liked: Staff & service
Disliked: Amenities
There was no television service, and the internet service wasn't even strong enough to do a Google search.
Stayed 1 night in Aug 2022
Response from rec on 26 Oct 2022
Dear Guest thanks for your feedback we hope to have the opportunity of welcoming you to Starhotels President again best regards

10/10 Excellent

Heather

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shopping and eating. Bartender was lovely. Room will be renovated soon but it was still comfortable. The renovated rooms are beautiful! (8th floor and above).
Stayed 4 nights in Jul 2022
Response from Starhotels President on 18 Mar 2023
Dear Heather,Thank you very much for your lovely comments.We really appreciated and we are very looking forward to welcoming you back soon.Best Regards

8/10 Good

Carlos

Stayed 2 nights in Jul 2022
Response from Starhotels President on 18 Mar 2023
Dear Guest,Thank you very much for your review.We really appreciated and we are very looking forward to welcoming you back soon.Best Regards

8/10 Good

Carlos

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from Starhotels President on 18 Mar 2023
Dear Carlos,Thank you very much for your review.We really appreciated and we are very looking forward to welcoming you back soon.Best Regards

10/10 Excellent

Thu Myint

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Starhotels President on 18 Mar 2023
Dear Guest,Thank you very much for your review.We really appreciated and we are very looking forward to welcoming you back soon.Best Regards

8/10 Good

GUSTAVO, RESTON

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel in a good location. The area is walkable and with easy access to public transportation. Adequate breakfast.
Stayed 2 nights in May 2022
Response from Starhotels President on 18 Mar 2023
Dear Guest,Thank you very much for your review.We really appreciated and we are very looking forward to welcoming you back soon.Best Regards

10/10 Excellent

Alysha

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great hotel, lovely view from room.
Stayed 1 night in May 2022
Response from Starhotels President on 18 Mar 2023
Dear Alysha,Thank you very much for your review.We really appreciated and we are very looking forward to welcoming you back soon.Best Regards

8/10 Good

Eyal

Stayed 1 night in May 2022
Response from Starhotels President on 18 Mar 2023
Dear Guest,Thank you very much for your review.We really appreciated and we are very looking forward to welcoming you back soon.Best Regards

8/10 Good

Natalia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable rooms, good basic breakfast, convenient central location
Stayed 2 nights in May 2022
Response from Starhotels President on 18 Mar 2023
Dear Guest,Thank you very much for your review.We really appreciated and we are very looking forward to welcoming you back soon.Best Regards

8/10 Good

Louis, SASKATOON

Stayed 1 night in Mar 2022
Response from Starhotels President on 18 Mar 2023
Dear Louis,Thank you very much for your review.We really appreciated and we are very looking forward to welcoming you back soon.Best Regards