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Reviews of Apartamentos Montecarlo

2 out of 5
Apartamentos Montecarlo
Avda. Tomás Roca Bosch, 20, Puerto Rico, Mogan, Gran Canaria

Reviews

8.8

Excellent

Rating 10 - Excellent. 37 out of 73 reviews" "
Rating 8 - Good. 26 out of 73 reviews" "
Rating 6 - Okay. 6 out of 73 reviews" "
Rating 4 - Poor. 3 out of 73 reviews" "
Rating 2 - Terrible. 1 out of 73 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

judith

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
When i got to there apartment i was told there was no booking it had been cancelled this was all over the phone number provided on the door of a so called reception . Even though i had my booking on my phone , the phone number is for the Nido del Aquila hotel , I then got in a taxi to the Nido to show the reception my booking, She then phoned her manager who was saying my booking had been cancelled and had no remorse that we had know where to say at 10pm on a Saturday night . I was so distress
Stayed 7 nights in Feb 2023

10/10 Excellent

Mark

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
Cheap and cheerful. Good staff and handy location.
Stayed 7 nights in Oct 2022

10/10 Excellent

John

Stayed 7 nights in Oct 2022

4/10 Poor

Hannah

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
The location is perfect ,just across the road from the main commercial center.The staff were great especially Juan who ran the pool bar but unfortunately the apartment was dirty and shabby, lights were hanging off the wall, the shower screen was cracked, the bathroom smelt like a dirty drain,we had a leak through the ceiling in the kitchen from the shower above which was fixed but took me ages to get in touch with somebody because reception was never open and didn’t advertise opening times or a contact number. Our bedding wasn’t change at all during our 7 night stay in sweltering heat but towels were changed about 5 times!!! We had 1st stayed here in 2018 and it was perfect then, hence why we thought we’d try it again but it has definitely gone downhill.
Stayed 7 nights in Sep 2022

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location to shopping centre and an excellent pool bar for food and drinks and pool’s nice as well.
Stayed 10 nights in Aug 2022

8/10 Good

Liam

Stayed 4 nights in Aug 2022

8/10 Good

Matthew

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Regulars here.
We stay here every time and its always good. A little dissapointed with the view we had this time but all in all a very pleasant stay and great location.
Stayed 4 nights in Jun 2022

10/10 Excellent

Wendy

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Great stay
Apartments are very central, clean and tidy, there are a lot of steps around the complex that could be a pet for the less mobile
Stayed 10 nights in Apr 2022

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely venue
Lovely position and friendly team running it
Stayed 7 nights in Apr 2022

10/10 Excellent

rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great appartments
Appartments were spotless. Towels changed every day. Pool bar opened till 6 every day. Food lovely and drinks very reasonably priced. 3.60 for a strawberry dakerie
Stayed 10 nights in Mar 2022

10/10 Excellent

Colm

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
February 2022 trip
Excellent location and located right next to the main shopping centre, pubs and restaurants. The apartment was perfect for our family of 4 and I would definitely go back and stay there again 10/10
Stayed 8 nights in Feb 2022

8/10 Good

Scott

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool bar and pool area was excellent and all the staff around the property was brilliant 👍
Stayed 7 nights in Feb 2022

10/10 Excellent

Allison

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Ally
Excellent location. Very friendly staff always willing to help. Pool very nice and has a pool bar canny selected of food and plenty alcohol. Would recommend this. Great place.
Stayed 10 nights in Jan 2022

10/10 Excellent

Sallyann

Liked: Cleanliness, room comfort
Excellent location. Rooms a little dated but very clean.
Stayed 7 nights in Dec 2021

8/10 Good

JASON

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in these apartments a few times now love them .Can be a bit noisy with music from the centre at night but doesn't bother us.Nice location everything on door step
Stayed 11 nights in Nov 2021

10/10 Excellent

stephen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Nice spacious apartment. Fantastic location. Great pool bar. Very clean. Excellent staff
Stayed 7 nights in Nov 2021

6/10 Okay

John Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Likes: Good size apartment with 2 good bedrooms shower room/loo on first floor. Large terrace, lounge, kitchenette & loo on ground floor level. In house staff really helpful and friendly.
Stayed 21 nights in Sep 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Second time at these apartments
Absolutely can not fault these apartments.. spotlessly clean..spacious and fantastic location.. only downside is you dont get the sun on balcony till about 1pm
Stayed 10 nights in Dec 2020

8/10 Good

michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient for everything
Stayed 7 nights in Dec 2020

10/10 Excellent

Nikki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay, close proximity to everything! Thank you the hospitality.
Stayed 2 nights in Mar 2020

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Great location very clean reception not manned and no security there
Stayed 7 nights in Mar 2020

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous apartment
Wow... checking in was quick and easy by a lovely guy... apartment was fantastic.. above and beyond what we expected.. downstairs loo.. fully equiped kitchen and spacious lounge with large tv, although we never used it. Balcony was large with table , 5 chairs and a handy clothes drying rack. Upstairs were 2 bedrooms and a bathroom with large shower. Everything was immaculate. Beds were lovely and comfy.. we couldnt have asked for more. There was a welcome pack of washing up liquid cloth and sponge.. large bottle of water.. and liquid soap in the bathroom. Would definately go back to these apartments.. the only downside, if in fact there is one.. is that you can hear the noise from the centre across the road.. however with the doors and windows closed you struggled to hear it and it didnt bother us at all.. in fact its location saved us at least €5 per day in not having to use a taxi to get back fo the apartment... most are located at the top of quite steep roads.. All in all.. fantastic !!!!
Stayed 7 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything OMG lve stayed in 5 star hotels .omg the man in reception is so so kind caring the cleaners i dont like to say cleaners but they are amazing too.spanish type property Spotless. If l cud just change 1 thing wud put air con in but thats only in June July August September or even some fans but l love love my safe place Aparmentos monte carlo xxxxxxxxx
Stayed 7 nights in Feb 2020

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good locatain at street level
Easy access for the beach and shopping centre and evening entertainment
Stayed 8 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Amenities
Great location apartment was spotless And with 4 girls was so pleased to have a bathroom on each floor with showers.
Stayed 5 nights in Feb 2020

10/10 Excellent

Eoin

Stayed 8 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Close to the town and not too many steps. Friendly staff and always cleaning.
Stayed 11 nights in Aug 2019
Response from Manuel Francisco Roda Martín. Director on 12 Sept 2019
Gracias por su opinión, su felicidad es la nuestra.

10/10 Excellent

Catherine Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable time at Monte Carlo Apartments
Always enjoy my stay at Monte Carlo Apartments. Friendly and helpful staff. Apartment is typical Spanish decor but has all that is needed. No air conditioning but not always needed. I have stayed there for the past three years and have always been happy there. The location is very close to the entertainment centre on the flat which saves on taxis or long walks up the hill.
Stayed 7 nights in Jul 2019
Response from Manuel Francisco Roda Martín. Director on 10 Jul 2019
Thank you very much for your comment, it helps us to continue working in the right way. Your happiness is also ours. A hug from all of us who work in Monte Carlo.

6/10 Okay

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities
On arrival the recpetionist was great and really helpful. We went on vacation with our friends but had booked separately, so they were very accommodating in putting our apartments next to each other. When we got to the apartment, they were clean and had pretty much everything we needed. The only issue we have with the whole apartment is that when we went to the pool, there was a ball in the water. The four boys (12,12,9,9) all went to play with the ball and within two minutes we had a man (owner? manager?) yelling at us "NO BALLS!!!" pointing to the signs and literally having a go at the kids and us. We were shocked as it was their ball, no one else around the pool. NO balls NO JUMPING No lie lows Anything that could possibly make being around a pool fun is completely forbidden. In other words, if you want to lie on a sun bed and look at the pool you will be ok. The hotel is directly across from the busiest part of Puerto Rico resort. So be prepared for noise until 4am. But if you are ok with noise then it is fine. If the pool hadn't been such an issue I would have rated this apartment much higher, but the way we were treated (with a ball that was already there) was appalling. We spent 0 days around the pool. I wouldn't rate this a family hotel if you want to use the pool. If you aren't fussed then it's great. Please note there are no air conditioners - might be a little hot in the summer months.
Stayed 7 nights in Apr 2019
Response from Manuel Francisco Roda Martín. Hotel Manager on 20 May 2019
Good afternoon: I appreciate the positive comments. Resort rules do not allow playing with balls in the pool. We would have liked you to have been happier from our complex. Thank you for visiting us, your comments will help us improve. Best regards

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious. Very nice staff at reception. Cleaner excellent! Just be aware you f you have mobility problems let them know as there's lots of steps but it's a good place to be located. Very central for shopping restaurants bars and besch
Stayed 7 nights in Apr 2019
Response from Manuel Francisco Roda Martín. Director on 30 Apr 2019
Gracias por habernos escogido para sus vacaciones y por sus comentarios que nos ayudan a mejorar en nuestra atención a los que nos visitan. Saludos cordiales

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Apartments were basic but all that is needed great location
Stayed 7 nights in Jan 2019
Response from Manuel Francisco Roda Martín. Director on 12 Jan 2019
Gracias por habernos visitado y por su puntuación, nos anima a seguir trabajando para la satisfacción de todos. Saludos cordiales

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Great off season
Exceptionally clean and wonderful staff. Basic, but what do you expect for the money! Across the road from all the bars and restaurants, great if that's your thing, but elvis impersonators until 4am does get boring after a while. Would we go back, yep but not in high season as I think the noise from the commercial centre across the road would be too much, but off season it's OK and as I said the apartments are exceptionally clean and presentable and a bargain.
Stayed 11 nights in Apr 2018
Response from Manuel Fco. Roda. Director on 3 Jul 2018
Thank you for your comments and it was a pleasure to assist you on your vacation. Best regards.

6/10 Okay

daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly welcome in the thick of Puerto Rico
Just be sure you want to stay in the thick of Puerto Rico and these apartments will suit you. Staff were charming and welcoming. Good value but the apartments are adjacent to a busy street and a commercial development so there's potential for a lot of noise. Their best apartments are the ones set back from the street. Nice pool. Over Easter weekend all parking slots at the hotel were taken.
Response from Manuel Fco. Roda. Director on 3 Apr 2018
Thanks for visiting us. In Montecarlo, we only wish a good stay for you and yours. Best regards

10/10 Excellent

Gayle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location friendly staff
Fab 2weeks holiday here. We are returning next year
Stayed 8 nights in Jan 2018
Response from Manuel Fco. Roda. Director on 12 Feb 2018
Gracias a ustedes por elegirnos ha sido un placer tenerles con nosotros. Saludos de todos los que formamos la "pequeña familia" de Montecarlo

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me and 3 friend's stayed here, its a nice place to stay, hotel staff are very nice, just be careful of the steps at night as its a bit dark and they can be slippy

10/10 Excellent

Jenny

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Dec 2023

6/10 Okay

Simon

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Stayed 7 nights in Jun 2023

10/10 Excellent

Juan Eugenio

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó que el microondas estaba averiado y en 5 minutos después de comentarlo me lo fueron a cambiar
Stayed 2 nights in Apr 2023

10/10 Excellent

Odd Johan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apartamentos Montecarlo
Enkelt og greit hotell som ligger meget sentralt ved kjøpesenteret. Rommet vårt hadde ett stort bad med toalett oppe mellom de 2 soverommene, og ett lite bad, med toalett nede, ved uitgangen. På grunn av sen ankomst var ikke resepsjonen bemannet, men vi hadde på forhånd fått oppgitt at vi skulle ringe nummeret på resepsjonen. Da vi gjorde det, fikk vi vite vårt romnummer og nummeret til en nøkkelboks som var montert ved døren. Problem Fritt dette, og så gikk vi bare i resepsjonen dagen etter og betalte. Servicen både i resepsjon og ikke minst ved hotellets basseng bar, var uovertruffen, og maten i basseng bar kan anbefales. Her tok vi frokost og lunsj. Nøkkel til parkeringen får du i resepsjonen, men du kan helt sikkert også få lagt den i nøkkelboksen om du ankommer utenom åpningstidene :-) Vi var fornøyde, og vi kommer nok til å benytte dette hotellet flere ganger :-)
Stayed 7 nights in Feb 2023

6/10 Okay

Haridian

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2022

10/10 Excellent

Carmen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022

10/10 Excellent

Odd Johan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2022

8/10 Good

Anita

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Mar 2022

10/10 Excellent

borja

Stayed 4 nights in Feb 2022

8/10 Good

Grete

Travelled with family
Liked: Cleanliness, staff & service
Lå veldig sentralt . Litt bråk fra senteret men sånn blir det når men sånn så nært .
Stayed 7 nights in Jan 2022

8/10 Good

Henning

Travelled with family
Liked: Cleanliness, staff & service
Sentral hotel in Puerto Rico
Montecarlos is a little bit old, but good price. Just over the street for shoppincenter with loud music. 1 floor is with the main street, we stay 2 floor its better. Blankets in bed to thin, freezing in winter time. Sun at terrace only some hours at afternoon. Pool area with nice pool bar is great. Hotel is close to everything, but not stay if you want it quiet.
Stayed 3 nights in Dec 2021

10/10 Excellent

Alina

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Dos habitaciones , salón grande , terraza y baño con bañera Genial la verdad Lo único es que para una pareja las dos camas así individuales no sirve , se abren
Stayed 3 nights in Jan 2022

8/10 Good

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Montecarlo
Städning av lägenheten var ok. Det var väldigt dammigt under sängarna, på nattduksborden. På en vecka fick vi 3ggr handdukar det var super bra. Lägenheterna är slitna. men det är läget man betalar för.
Stayed 7 nights in Dec 2021

10/10 Excellent

Jonas

Liked: Staff & service, room comfort
Stayed 3 nights in Dec 2021