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Reviews of Hotel HL Rondo

4 out of 5
Hotel HL Rondo
Calle Timple, 4, San Bartolome de Tirajana

Reviews

8.6

Excellent

Rating 10 - Excellent. 9 out of 17 reviews" "
Rating 8 - Good. 4 out of 17 reviews" "
Rating 6 - Okay. 3 out of 17 reviews" "
Rating 4 - Poor. 1 out of 17 reviews" "
Rating 2 - Terrible. 0 out of 17 reviews" "

8.2/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Rondo
The Rondo is quite possibly the friendliest hotel I’ve stayed in. We have stayed many times and enjoy seeing the friendly staff , the hotel has a lovely family feel, and the happy and friendly staff take a real pride in the place which shines through and is a real breath of fresh air. Jorge on reception is super efficient and can answer any question and resolve any issue with no fuss. The dining area is superb with top class food and a wonderful choice of food. The waiter Jose will ensure you feel Welcome and is always happy and a good laugh. Special mention to Gihan on the bar. Very very friendly and helpful lots of good holiday advise and invaluable local knowledge and always cheerful, and nothing ever too much. The lovely lady who ran the animation was lovely too and worked hard to involve people in the evening events. 10/10 on service and value for money The Rondo is unbeatable. We will be back !!!
Stayed 11 nights in Dec 2020
Response from thank you on 21 Dec 2020
Dear Michael, we are pleased to hear that you enjoyed it so much. We look forward to welcoming you again in the future. Sunny regards

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, would definitely book again.
Excellent hotel, spacious room, all have balconies. We had a room overlooking the pool and distance sea views from the 5th floor. Food was lovely with plenty to choose from. All the staff were very friendly and helpful. It was great to have a full size fridge and kettle in the room. The hotel was very clean. Highly recommended. I wouldn't hesitate to book again. Thank you to all the staff work hard.
Stayed 7 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
pool area every morning was thoroughly washed down and cleaned , therefor eliminating the early morning sunbed hoggers.
Stayed 14 nights in Sep 2019

6/10 Okay

Verified traveller

Liked: Room comfort
Good staff and location. Food was not great
We spent a week in the Rondo hotel. The staff were very friendly and attentive. The rooms were spacious and with facilities that we found very useful for a beach holiday, such as an empty fridge (not a mini-bar) and coffee-making facilities. Location-wise, there is little to fault. It is very close to the Yumbo centre and only a leisurely 15 min walk to the start of the sandy trail to the beach (the hotel offers a shuttle service, but we did not use it). Where we found the hotel really lacking was in the food. There wasn't a good choice and there clearly was plenty of "creative recycling" from one day to the next. I particularly missed a variety in the fresh fruit offering. After a few days, we found eating in the hotel a bit of a chore. We have been to other hotels in the area of the same star category where the food offering was much better. The other thing we found surprising was the fact that the rooms were not cleaned daily. In our one week stay, the room was not done twice, although towels were changed whenever required. This is a bit of budget holiday destination and so things have to be assessed from that perspective. Still, I'm not sure not cleaning the rooms daily is acceptable in this day and age. Anyway, overall the holiday was good, the sun shone everyday and the hotel staff were truly friendly and attentive. Would we go back to the Rondo? We wouldn't exclude it totally, but it won't be top of the list.

10/10 Excellent

Simon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Godt og fin service
Rigtig fint og dejligt hotel helt bestemt pengene hver
Stayed 6 nights in Aug 2020

10/10 Excellent

Gabriele, Italia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eccezionale Posizione ottima Personale molto disponibile
Stayed 18 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gute Lage, freundliches Personal, sehr gutes Essen. Alles Tip Top. Sehr empfehlenswert.
Stayed 7 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr sauber. Sehr freundliches Personal. Essen war gut mit reichlich Auswahl.
Stayed 10 nights in Nov 2019

6/10 Okay

Jürgen, Frankfurt

Disliked: Cleanliness
Ab und zu wurde das Zimmer nicht sauber gemacht, manchmal wurde vergessen, Handtücher nachzulegen, die Bettwäsche während 13 Tagen nicht gewechselt.
Stayed 12 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ik was er 4 jaar geleden ook,alles was prima. Dit keer hoorde ik dat alle kamers waren verbouwd : geen bidet meer in de badkamer,alleen een oude kleine koffieapparaat,geen borden en bestek,geen kookplaat en magnetron meer, dit is een duidelijke achteruitgang van de faciliteiten. Verder de maaltijden ( buffet avond en ontbijt) zeer gevarieerd,heerlijk en in overvloed!! Niets daarover te klagen. Zeer vriendelijk en attent personeel. Schoonmakers waren echt schatjes en gezellig! Groot min punt: waardeloze internet, nauwelijks verbinding en dat je ook nog 5 euro per dag betaald op je kamer!!! Ik ga volgend jaar nog zeker terug.
Stayed 12 nights in Sep 2019

6/10 Okay

Javier, Maspalomas

Travelled with partner
Liked: Staff & service
El bufet deja mucho que desear ,las bebidas son de grifo algunas de marcas poco conocidas
Stayed 7 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It is due an updating, everything was great. I guess the prices are low and I need to consider that, but definitely is not a 4star hotel
Stayed 8 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 15 nights in Aug 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ell hotel no se corresponde para nada a las cuatro estrellas que supuestamente tiene. Calidad del servicio, de las comidas y del personal muy decepcionante. Un hotel que necesita una severa reforma y mejora en todos los sentidos. Fuimos con un todo incluido, y se trató de un verdadero engaño, ya que sólo muy pocas bebidas estaban incluidas en el sistema, y nada de comida o que picar entre las comidas principales. Para nada aconsejable!!
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Les repas très bien variés. La chambre très propre et grande Pas assez d’animation
Stayed 7 nights in Jul 2019

10/10 Excellent

Familia, Gran Canaria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo mejor la calidad/variedad de la comida y la atención de todo el personal en general. A veces se oye demasiado la música del complejo anexo. Hacen falta más sombrillas en.la zona de piscina.
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort