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Reviews of IG Nachosol Premium Apartments by Servatur - Adults Only

3 out of 5
IG Nachosol Premium Apartments by Servatur - Adults Only
Avenida Veneguera, 3, Puerto Rico, Mogan

Reviews

8.8

Excellent

Rating 10 - Excellent. 35 out of 70 reviews" "
Rating 8 - Good. 26 out of 70 reviews" "
Rating 6 - Okay. 8 out of 70 reviews" "
Rating 4 - Poor. 0 out of 70 reviews" "
Rating 2 - Terrible. 1 out of 70 reviews" "

8.8/10

Cleanliness

7.4/10

Staff & service

7.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Yoojin

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from IG Hotels. on 9 Jan 2024
Dear Yoojin,We are sorry to hear that your holiday in our accommodation did not live up to your expectations.We would like to tell you that we did our best to repair and leave everything in perfect condition when you informed us about it.On the day of arrival there was a person working in Nachosol Premium, but our workers do not know if there are customers waiting outside the accommodation or not, for that we have a phone number and a bell. In your case, nobody answered the phone, but you can try again, as you are calling a reception and we have more customers to attend to.They moved to Nachosol Atlantic to check in of their own free will. It can also happen that by mistake, passports are left at reception, but they are always kept in the customer's locker or returned to the room without any problem, so if you returned to the accommodation to get them, it was again, by choice.As for the little hot water, it was fixed the next morning and a new thermos was put in the room, so it should work properly, but what we do not know is how long it takes you and your partner to take a shower and if the time is exceeded, then obviously the hot water may run out, like any thermos, but in this case for two people, this thermos is perfect, as we have never had a complaint about it.As we have told you repeatedly, we fixed the problems in your room within a short period of time and at all times these problems were taken into account and repaired.We would like to remind you once again that we have a telephone number to call and be able to answer any queries immediately, so on the day of your departure, you could have called us and informed us that you could have left the keys in the room or in the mailbox next to the entrance.Thank you very muchKind regards

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
No frills but ticks the boxes
Basic apartment but provided everything we needed. Excellent power shower and double sinks were good. We didn’t select a room with a terrace and didn’t miss it as went to beach each day - 30 minute steady pace walk away. Lack of receptionist wasn’t ideal but was able to telephone number posted on wall and they sent someone over. Rooftop pool area was clean and never had many people at it. Includes to Cabana type beds at no cost. Location is around half way between sea level and very top. Hard to avoid in Puerto Rico. Dino 5 mins walk away. Would recommend for a basic, clean apartment.
Stayed 7 nights in Feb 2023
Response from RECEPTION on 13 Mar 2023
Dear Anonymous:Thank you for choosing IG Hotels to enjoy your holiday and for sharing your experience with us.We are very happy to have met your expectations and that everything was to your liking.We will take note of your comment and we will forward it to the corresponding department as the suggestions and opinions of all our customers help us to continue improving day by day.We hope to see you again soon.Kind regards.

10/10 Excellent

Esther

Liked: Cleanliness, room comfort
Fantastic hotel! Extremely friendly staff who couldn’t do enough for you
Stayed 5 nights in Nov 2022
Response from RECEPTION on 17 Dec 2022
Dear Esther:Thank you for choosing IG Hotels to enjoy your holiday.We are very happy to have met your expectations and that everything was to your liking.We work hard every day to give the best service to all our customers and comments like yours encourage us to keep working.We hope to see you again soon.Kind regards.

10/10 Excellent

Sally

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2022
Response from Departamento de Recepción on 21 Jan 2022
Dear Sally: Thank you very much for choosing IG Hotels to enjoy your holidays and thank you very much for giving us the highest score available. Your rating and the fact that everything was to your liking helps us to keep working hard every day and to continue to provide the best service to all our customers. We will be delighted to welcome you back whenever you wish. Best regards. IG Hotels.

6/10 Okay

robert

Travelled with group
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Not exactly “premium”
Check in is not very good - press buzzer and they sent a member if staff from Nachosol Atlantic who took 20 minutes to arrive. Check in is 2pm apartment hadn’t been cleaned at 2.30pm and had to wait. The apartments are modern and comfortable, however, as no management are present the cleaners do very little, dirty floors, terrace not cleaned, beds rarely changed etc. The premium apartments do not have a private terrace and access to all apartments is via everyone else’s terrace so no privacy. Be aware the standard apartments have no outside space at all and are located on a stair case. It was very annoying as cleaners left bags of laundry and rubbish on terrace all day, the sticky mess made was never cleaned. The pool area is peaceful and an amazing view but again it lacked cleanliness, bins not emptied and pool deck rarely cleaned as bird droppings remained fir several days. The reception is not open nor manned onsite, they send someone over for checkin and it’s slow and tedious process. This place could be so much better but lacked any “premium” features or quality of service and cleanliness. Would not return as they are not offering a premium concept as is suggested.
Stayed 16 nights in Aug 2019
Response from IG Hotels by Servatur on 25 Sept 2019
Dear Robert, Thank you very much for choosing IG Nachosol Premium by Servatur for your holiday in Gran Canaria. We are glad to read that you liked the pool area and enjoyed the tranquility and views of our complex. Our establishment is in a great location, and our guests can appreciate beautiful views of Puerto Rico beach and surroundings. As you described it, our apartments are modern and comfortable. We would like to clarify that in all our apartments there is a folder where all the information is explained to our clients such as the information of the safe, the deposit of towels, the schedule of the pool, the days of cleaning, the days of change of sheet, etc. We have taken note of your suggestions and for us, the comments of our guests are very important. Regarding cleanliness, we usually get very good reviews and we apologize for the incidents you may have had during your stay. However, everything was clarified and solved during your stay. In addition, we contacted you to offer alternatives to make your stay enjoyable. Therefore, we thought you were enjoying your stay. Currently, the check-in time is at 3:00 p.m. We apologize for the inconvenience you may have had during your stay. The comments from our guests make us improve every day. We hope you do not keep that impression and choose us for your next holiday in Gran Canaria. IG Hotels by Servatur.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
At apartments next to no front desk and no english spoken have to call 9 reception at hotel nacohsol and not told no check in after 5 pm have to get a taxi to hotel then taxi back
Stayed 7 nights in Jul 2019
Response from IG Hotels by Servatur on 27 Aug 2019
Dear Anonimous:Dear: Thank you for choosing IG Hotels by Servatur and thank you very much for sharing your experience with us. We are sorry for the inconvenience causad at the time of checking in during the night, normally we send this information to our clients before arrival. We hope this is not a reason for you not to visit us again, we are looking forward to seeing you soon. Kind regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
We had a great holiday and would return to these apartments
Stayed 7 nights in Jun 2019
Response from IG Hotels by Servatur on 17 Jun 2019
Dear Anonymous: Thank you for choosing IG Hotels by Servatur to enjoy your holidays and thank you very much for sharing your experience with us. Do not hesitate to contact us for any question you may have. We hope to see you again soon. Kind regards.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique
The apartments: small ,very friendly place to stay. They Are cleaned every day . Very spacious room with modern kitchen and shower room.and the view of the harbour was breathtaking !
Stayed 7 nights in May 2019
Response from IG Hotels by Servatur on 8 Jun 2019
Dear Sharon: Thank you for choosing IG Hoteles by Servatur to enjoy your holidays and thank you very much for sharing your experience with us. Do not hesitate to contact us for any question you may have. We hope to see you again. Kind regards.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The view from the room was amazing. There was not any staff at the property!
Stayed 2 nights in May 2019
Response from IG Hoteles by Servatur on 9 May 2019
Dear Customer: Thank you for choosing IG Hotels to enjoy your vacation. The opinion of our clients is the most important thing for us, we work hard every day to give the best service. Do not hesitate to contact us for any question you may have. We hope to see you again soon. KInd regards. IG Hotels by Servatur.

8/10 Good

Eva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place to stay right near everything.. The only thing I’d say is double check which room you are paying for. The nicest have balcony’s and the picture on the room we booked had a balcony on it. We didn’t get a room with balcony which was a bit misleading. Apart from that everything was really clean and roof top pool amazing
Stayed 4 nights in Mar 2019
Response from reception on 18 Mar 2019
Dear Eva, Thank you for the feedback! We´re happy to hear that you enjoyed your stay at IG Nachosol Premium, we would love to welcome you back soon! Best regards, IG Hotels.

10/10 Excellent

Verified traveller

Stayed 7 nights in Oct 2018
Response from Recepción on 2 Apr 2019
Dear Customer: Thank you very much for choosing IG Hotels for your holidays and thanks also for giving us the highest score. We hope to see you again enjoying our services and facilities. Do not hesitate to contact us with any question you may have.

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem in Porto rica.
Fabulous stay here.such a beautiful apartment with stunning views.
Stayed 7 nights in Oct 2018
Response from Recepción on 17 Oct 2018
Dear Sheila, Thank you for choosing IG Nachosol Premium for your holidays! We appreciate your kind words about the apartment and the views from it. We hope to welcome you back soon! Best regards, IG Hotels.

10/10 Excellent

JJ, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it peaceful and very clean
Serene experience with wonderful views to watch sunrise
Stayed 7 nights in Sep 2018
Response from Recepción on 17 Oct 2018
Dear JJ, Thank you for sharing your opinion with other travellers and us! We are so happy to read that you had a wonderful experience and that you enjoyed the views from IG Nachosol Premium. We hope to welcome you back soon! Kind regards, IG Hotels.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience, lovely apartments and complex, so peaceful and so relaxing. Lovely staff. Would definitely return.
Stayed 8 nights in Mar 2018
Response from Recepción on 6 Apr 2018
Dear guest, We are so happy of reading this – Thank you for choosing IG Nachosol Premium Apartments and for the time you have taken to write this wonderful review! Kind regards, IG Nachosol Premium

10/10 Excellent

S, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab modern apartments
Had a great stay here, staff great, rooms cleaned daily, short walk down hill to commercial or down stairs to beach, very modern & clean, had pool to ourselves most days, will definitely be back!
Stayed 7 nights in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Late summer break
We stayed for 5 nights in late September. The apartments are very clean and tastefully decorated, and the solarium/pool area is beautiful. There is a supermarket a couple of mins walk away for everything you need. The apartment is a 10-15 minute walk from Puerto Rico beach where there are loads of bars and restaurants. You can also walk along the coast to Amadores beach in about 30 mins. The bus station is nearby for day trips to Las Palmas, Puerto de Mogan, Maspalomas etc. The staff were good - a cleaner comes 5 days per week, and the receptionist was helpful when we needed a taxi booking. There were a couple of small negatives - we paid extra for a "premium suite sea view" and although our apartment was on the sea-facing side of the building, we were in a corner plot that did not have an outdoor terrace seating area like some of the apartments. We enquired about this and were told we would need to pay more to upgrade to a room with a terrace - in fairness our booking never explicitly said there would be a terrace but we assumed it from the fact it said "sea view", so I think this should be made more clear. We felt the kitchen could have been better stocked. The quantities of utensils and cutlery were a bit minimal and there was nothing in the way of tea, coffee, washing up liquid etc. However this was our first time staying in apartment accommodation so maybe this is the standard. In general though this is a great place to stay and we had a lovely time!
Stayed 5 nights in Sep 2017

8/10 Good

A, UK

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Close but not perfect
The whole place was spotless. The room couldn't have been cleaner. All the facilities were good and served or needs perfectly. We used the place as a base and it's nice and central if you don't mind a bit of a hike down the hill and back up again. The only niggle was that there was never anyone in reception. Apart from first thing on the Monday when we needed to check in, I didn't see anyone all the time we were there. It means you need to be pretty self sufficient if you want to find any information about anything like buses or trips, etc.
Stayed 6 nights in Sep 2017

10/10 Excellent

Verena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2017

10/10 Excellent

BRENDAN, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful apartments 10minute walk from the beach
Beautiful well equipped air conditioned apartments 10 minute down hill walk to beach and report centre 3euro taxi ride back, apartment and pool area very clean and staff very helpfull, really enjoyed our stay and would happily return.
Stayed 7 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Newly refurbished apartments close to the beach
Lovely apartment, very clean and tidy and a great location. Close to the beach and a pool on site.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab 😊
Fantastic place, wonderful views and a lovely private pool for guests only. We only ever had to share the pool twice with another couple. Lovely, clean and modern. Loved it

6/10 Okay

Antonios, London

Liked: Cleanliness, staff & service, property conditions & facilities
Thumbs up
The room was ok. Comfortable, quiet, clean, descent views, with all necessary amenities and friendly welcoming staff. Good value for money. One minus was finding parking space in that area during high season.

10/10 Excellent

Michelle, Bristol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Adult Only Apartments
The apartments were great. Really modern, clean and spacious with a great view straight out to the beach. The kitchen facilities were everything we needed. Her only slight downside was the bed as it was 2 singles pushed together. Service was also great, reception was closed when we arrived but had really clear instruct via txt before we arrived which also included details of the bus to take from the airport (091, €6, c45 mins) The neighbourhood is basic and the quality of restaurants is ok. There's a great bus service to neighbouring towns (Maspalomas much better restaurant and beach wise) I would highly recommend the apartments if you're staying in the area

10/10 Excellent

James, Aberdeen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent value for money, at least a 4 star standard. Facilities were great, staff and maids were great. Very quiet and peaceful. Would recommend to anybody looking for a peaceful and relaxing holiday

8/10 Good

Verified traveller

Liked: Room comfort
Stayed 7 nights in Jan 2024
Response from IG Hotels on 7 Feb 2024
Dear guest, Thank you for taking the time to rate your experience with us! We appreciate your feedback and are delighted to see that you had a positive experience. If there's anything specific you feel we could improve upon to earn a perfect score next time, please feel free to let us know. We hope to welcome you back again soon! Best regards, SunnivaIG Hotels

10/10 Excellent

Louis

Liked: Cleanliness, room comfort
Dejligt sted kommer snart igen
Stayed 11 nights in Jan 2024
Response from IG Hotels on 7 Feb 2024
Hei Louise, Tusen takk! Det var hyggelig å høre at du likte oppholdet ditt hos oss. Vi ser frem til å ønske deg velkommen tilbake igjen snart! Vennlig hilsen, Sunniva IG Hotels

10/10 Excellent

Chanett

Travelled with family
Liked: Cleanliness, room comfort
Stayed 7 nights in Oct 2023
Response from IG Hotels. on 25 Oct 2023
Dear Chanett:Thank you for choosing IG Hotels to enjoy your holiday and for sharing your experience with us.We are very pleased to have met your expectations and that everything was to your liking.We hope to see you again soon enjoying our facilities and services.Kind regards.

10/10 Excellent

Katrine

Liked: Cleanliness, room comfort
Stayed 7 nights in Apr 2023
Response from IG Hotels. on 2 May 2023
Dear Katrine,Thank you very much to book with us for your holidays!We are so happy that you liked the apartments and our service.We hope see you again hereBest regards

8/10 Good

Jarkko

Liked: Cleanliness, room comfort
Stayed 5 nights in Feb 2023
Response from IG Hotels on 26 Feb 2023
Dear Jarkko:Thank you for choosing IG Hotels to enjoy your holiday and for sharing your experience with us.We work hard every day to provide the best service to all our guests and make them feel at home.It will be a pleasure to welcome you again.Kind regards.

10/10 Excellent

Lena

Stayed 14 nights in Oct 2022
Response from RECEPTION on 19 Dec 2022
Dear Lena:Thank you for choosing IG Hotels to enjoy your holiday and for sharing your experience with us.We are very happy that everything was to your liking and that we met your expectations.We look forward to welcoming you again.Best regards.

8/10 Good

Anne Karin

Liked: Cleanliness, room comfort
Stayed 15 nights in Nov 2022
Response from RECEPTION on 17 Dec 2022
Dear Anne Karin:Thank you for choosing IG Hotels to enjoy your holiday.We are very happy to have met your expectations and that everything was to your liking.We work hard every day to give the best service to all our customers.We hope to see you again soon.Kind regards.

10/10 Excellent

Svein Adolf

Liked: Cleanliness, room comfort
Stayed 4 nights in Nov 2022
Response from IG Hotels on 5 Dec 2022
Dear Svein Adolf:Thank you for choosing IG Hotels to enjoy your holiday and for sharing your experience with us.We are very happy to have met your expectations and that everything was to your liking.We work hard every day to give the best service to all our customers.We hope to see you again soon.Kind regards.

10/10 Excellent

Kim

Liked: Cleanliness, room comfort
Perfect
Perfect apartment hotel. Friendly staff!!
Stayed 2 nights in Jan 2022
Response from Departamento de Recepción on 6 Feb 2022
Dear KIm: Thank you for choosing IG Hotels and for sharing your experience with us. We are very happy that we met your expectations and that everything was to your liking. We work hard every day to give the best service and make all our guests feel at home. We look forward to welcoming you again. Kind regards. IG Hotels.

6/10 Okay

Verified traveller

Liked: Cleanliness
Fina rum, många trappor
Ett hotell för dig med bra kondition. Det är ca 350 trappsteg upp från stranden till hotellet och sedan fyra våningar på hotellet utan hiss. Fräscha och moderna rum. Liten pool, ingen restaurang elller bar. Välj de översta två våningarna om du vill ha utsikt. Ej handikappvänligt.
Stayed 5 nights in Nov 2021
Response from Departamento de Recepción on 24 Nov 2021
Dear guest, First of all, thank you for choosing IG Nachosol Premium for your holidays in Gran Canaria! We are happy to read that you enjoyed your holidays here. As you mention our rooms are modern and comfortable with all the necessary equipment. Due to our great location, we have wonderful views of Puerto rico and there´s easy access by the stairs or roads to get to the popular areas in the city. We hope to welcome you back soon! Kind regards, IG Hotels.

6/10 Okay

Maria

Travelled with group
Liked: Cleanliness, room comfort
Välj lägenheterna högst upp
Fräscht och rent hotell med fin utsikt om man bor på våningarna höst upp. Undvik nedre plan, därifrån ser man bara grannens tak. Liten men fin pool, men lite tråkigt att hotellet inte har någon servering, varken mat eller dryck. Sköna sängar, stort badrum, funktionellt pentry och fin, egen terass. Många trappor, både upp till hotellet från stan och inne på hotellet. Ingen hiss.
Stayed 4 nights in Nov 2021
Response from Departamento de Recepción on 24 Nov 2021
Dear Maria, Thank you for sharing your experience in IG Nachosol Premium! We´re delighted to hear that you had a nice holiday and that you enjoyed our comfortable rooms and terraces. Unfortunately, there´s no restaurant in our establishment as our apartments are self catering. As you mention, there´s stairs in Puerto Rico and our establishment is located in the mountain but due to our great location we have beautiful views of the area. We hope to welcome you back! Best regards, IG Hotels.

8/10 Good

Louise

Fräscht hotell med dålig kommunikation
Själva hotellet i sig låg fint till. Dock var det ganska otillgängligt, både det hur det var beläget men också med väldigt många trappor. Vi fick nu lägenhet längst ner, vilket innebar att vi hade en betydligt sämre utsikt över ett tak med antenner - medan man högre upp hade bättre ut över havet. Lite av en besvikelse. Rummet i sig var fräscht och hade det man behövde. Dock fungerade inte en sänglampa, vi sade detta till 'receptionisten' - men det blev inte fixat under hela vår vistelse. Kommunikationen på detta hotell var inte bra, framför allt incheckningningen. När vi kom fram till hotellet så var där bara en låst port och väldigt knapphändig information, efter lite letande hittade vi en liten lapp, där det stod att receptionen var obemannad och att vi var tvungna att checka in på ett annat hotell. Som tur var, var taxin kvar, så vi fick packa in väskorna igen och åka runt. Väl där, pratade taxichauffören med receptionisten på det hotellet, och de sa 'nej det är öppet, jag ringer dem och säger att ni är där så öppnar dem'. Vi fick således åka tillbaka till vårt hotell igen, och då öppnades den låsta porten och det stod en kille där som hjälpte till med incheckningen till slut. Det märkligaste var då att han sa att receptionen var öppen 24h (det var den inte) och i hotels appen att man skulle kontakta dem 72 timmar innan om man skulle checka in efter 17...Väldigt missvisande information då inget visade sig stämma. Poolen ser också mycket större ut på bild. /Lagom nöjd
Stayed 3 nights in Nov 2021

8/10 Good

John

Liked: Cleanliness, room comfort
Fint hotell med basseng, som ligger i et rolig område, nært til en liten butikk
Stayed 18 nights in Oct 2021
Response from Departamento de Recepcion on 7 Nov 2021
Dear John: Thank you for choosing IG Hotels to enjoy your holidays and for sharing your experience with us. We are very happy to have met your expectations and that everything has been to your liking. Do not hesitate to contact us for any other question. We hope to see you again soon. Kind regards.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lo único malos es que aoarcar por la zona es casi imposinble
Stayed 2 nights in Aug 2021
Response from Departamento de Recepcion on 25 Aug 2021
Estimado cliente: Gracias por haber elegido IG Hoteles para disfrutar de sus vacaciones. Estamos muy felices de haber alcanzado sus expectativas y entendemos que el parking sea un problema ya que es generalizado en todo Puerto Rico y desgraciadamente no podemos hacer nada para remediarlo. Esperamos que no sea un inconveniente para volver a visitarnos pronto. Reciba un cordial saludo. IG Hoteles

10/10 Excellent

Hans Armando

Liked: Cleanliness, room comfort
Todo perfecto! Repetiría sin dudarlo.
Un lugar on bastante privacidad. Un descanso perfecto, un buen aire acondicionado, limpieza perfecta y todo impecable. Buen colchón aunque algo duro las primeras noches. Nos pusieron un edredón sin tener que pedirla, al decir que queríamos un par de sábanas extras para taparnos. Buena comunicación con los empleados, desde la reserva, recepción donde recoger las llaves y el personal de limpieza. Volvería sin dudarlo!
Stayed 13 nights in Aug 2020
Response from Departamento de Recepcion on 30 Aug 2020
Estimado Hans, Muchas gracias por reservar en IG Nachosol Premium by Servatur. Nos alegra saber que su título de la reseña es "Todo perfecto". Con lo cual, es bonito leer que ha podido disfrutar de una agradable estancia con nosotros. Le agradecemos sus comentarios sobre la limpieza y sobre nuestro personal. Esperamos volver a verlo nuevamente en IG Nachosol Premium by Servatur. Atentamente, IG Nachosol Premium by Servatur.

10/10 Excellent

Tommy Andre

Liked: Cleanliness, room comfort
Amazing!
Beautiful room, pool and view!
Stayed 5 nights in Aug 2020
Response from Departamento de Recepcion on 15 Aug 2020
Dear Tommy Andre: Thank you for choosing IG Hoteles by Servatur to enjoy your holidays. We are very happy to have met your expectations and that everything has been to your liking. We work hard every day to provide the best service to our clients. We will be delighted to see you again. Kind regards. IG Hotels by Servatur.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Andra gången på Nachosol. Vi valde det igen pga den fantastiska utsikten och läget. Dock fick vi denna gång. vänta över en timma på att få checka in även om vi meddelat vilket tid vi skulle anlända till hotellet. Dessutom var golvet i rummet smutsigt och glasen var slarvigt diskade. Överlag hade vi en bra vistelse. Personalen kan ingen engleska men försöker ändå hjälpa till så gott de kan!
Stayed 4 nights in Dec 2019
Response from IG Hotels by Servatur on 12 Jan 2020
Dear guest, First of all, thank you for choosing IG Nachosol Premium once again for your holidays in Gran Canaria! We´re happy to hear that you enjoyed the beautiful views, location and room. We would like to remind you that check in is from 15:00 hours. In the case that our guests arrive before it´s always possible to enjoy the facilities meanwhile. We have taken note of your suggestions and we will check this with our management. We hope to welcome you back for a third visit! Best regards, IG Hotels.

10/10 Excellent

Roy Terje

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Nov 2019
Response from IG Hotels by Servatur on 9 Dec 2019
Dear Roy Terje: Thank you for choosing IG Nachosol Atlantic & Yaizasol by Servatur and for sharing your lovely experience with us. We are very happy to know that you enjoyed the overall experience and we thank you for giving us the highest score. Our staff will be happy to know you had a good time. We are hoping to welcome you soon! Sincerely, IG Hotels by Servatur

6/10 Okay

John

Liked: Room comfort
Disliked: Cleanliness, staff & service
Dårlig renhold, resepsjon, hva er det ????? Kommer når det passer ansatte ikke gjester
Stayed 13 nights in May 2019
Response from IG Hotels by Servatur on 29 May 2019
Kjære John: Takk for at du valgte IG Hoteles av Servatur for ferien. Alle kundens oppfatning er svært viktig for oss, vi har notert oss om din kommentar og vi sender den til de tilsvarende avdelingene. Ikke nøl med å kontakte oss for eventuelle spørsmål du måtte ha. Motta en hjertelig hilsen. IG Hotels by Servatur.

8/10 Good

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rent och snyggt
Rent och snyggt hotell. Läget på hotellet gör att man har en fantastik utsikt men det är extremt jobbigt att ta sig upp till hotellet från ex.vis stranden eller stan.
Stayed 2 nights in Mar 2019
Response from Recepción on 3 May 2019
Kära Cecilia: Tack för att du valde IG Hotels för din semester och tack för att du delar din kommentar med oss. Vi beklagar att på grund av platsen har vi inte nått dina förväntningar på semestern. Tveka inte att kontakta oss för eventuella frågor du kanske behöver fråga. Få en hjärtlig hälsning. IG. Hotels.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Flott beliggenhet. Flott terrasse og swimmingpool. Kjempeutsikt. Mange fasiliteter i spaseravstand. Negativt: Dårlig resepsjonstjeneste.
Stayed 7 nights in Mar 2019
Response from Sunniva. on 27 Mar 2019
Kjære gjest, Tusen takk for hyggelig feedback! Vi er glade for å høre at dere likte beliggenheten, rommet og bassenget! Angående resepsjonen, vil vi gjerne informere dere om at telefonen vår er tilgjengelig 24 timer og at vi snakker både norsk og spansk! Vi håper på se dere igjen! Hilsen, IG Hoteles.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice apartment, quiet, nice swimming pool and terase, early morning sun, and not so far away from the beach. I will come back again :)
Stayed 7 nights in Mar 2019
Response from Yaiza Guedes on 15 Mar 2019
Dear customer: We are very happy to know that you have enjoyed your holidays with us. We will be very happy to welcome you again. Kind regards. IG Hotels

8/10 Good

Verified traveller

Stayed 3 nights in Feb 2019
Response from Recepción on 2 Apr 2019
Dear Customer: Thank you very much for choosing IG Hotels for your holidays and thanks also for the good rating you have given us. We hope to see you again enjoying our services and facilities. Do not hesitate to contact us with any questions you may have. Kind regards IG Hotels.

8/10 Good

Heidi Atzen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2019
Response from recepcion on 2 Feb 2019
Dear Heidi Atzen, Thank you for rating IG Nachosol Premium with 8 points! Best regards, IG Hoteles.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kommer tilbake hit.
Veldig fin utsikt og fine romslige rom.
Stayed 7 nights in Nov 2018
Response from IG Hotels on 26 Jan 2019
Kjære gjest, Tusen takk for hyggelig feedback! Vi er kjempe glade for å høre at dere har hatt en fin ferie og likte utsikten fra rommene. Med vennlig hilsen, IG Hotels.

8/10 Good

Affe

Liked: Cleanliness, property conditions & facilities, room comfort
Avkopplande lyxigt
Jättefint hotell med alla bekvämligheter. Mycket sköna sängar. Trevligt bemötande. Kan rekommenderas.
Stayed 1 night in Jan 2019
Response from IG Hotels on 13 Jan 2019
Dear Affe, Thank you for positive feedback! This encourages us to keep improving everyday. We would love to welcome you back anytime! Best regards, IG Hotels