Reception

Reviews of Super 8 by Wyndham Hamburg Mitte

Super 8 by Wyndham Hamburg Mitte
Wikingerweg 4, Hamburg

Reviews

8.4

Very good

Rating 10 - Excellent. 181 out of 428 reviews" "
Rating 8 - Good. 182 out of 428 reviews" "
Rating 6 - Okay. 44 out of 428 reviews" "
Rating 4 - Poor. 10 out of 428 reviews" "
Rating 2 - Terrible. 11 out of 428 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Daniel Luke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel interior was quite modern and the room and staff very pleasant. The hotel is a 10 minute walk from a large railway station, however there is no or little closer public transport available. The area also lacks shops and restaurants nearby.
Stayed 4 nights in Apr 2024
Response from Sarah Ritz on 28 Apr 2024
Dear Daniel,we are pleased that you enjoyed the modern interior design and our helpful staff. Our hotel is indeed located in a quieter area, which many guests appreciate as it offers a peaceful atmosphere. Thank you for your review and we hope to welcome you back soon.Yours sincerelySarah RitzFront OfficeSuper 8 by Wyndham Hamburg Mitte

8/10 Good

Crisostomo

Stayed 1 night in Mar 2024
Response from Sarah Ritz on 29 Mar 2024
Dear Crisostomo,we are pleased to hear that you were satisfied with your stay at our Super 8 by Wyndham Hamburg Mitte hotel. We strive to provide the best possible experience for our guests and are pleased that we met your expectations. We look forward to welcoming you again in the future.Sincerely yours,Sarah RitzFront OfficeSuper 8 by Wyndham Hamburg Mitte

10/10 Excellent

Crisostomo

Stayed 1 night in Mar 2024
Response from Sarah Ritz on 30 Mar 2024
Dear Crisostomo,we are very pleased that you enjoyed your stay with us at the Super 8 by Wyndham Hamburg Mitte! We strive to provide our guests with the best hospitality possible and it is very rewarding to receive such positive feedback. We hope you will visit us again soon!Sincerely yours,Sarah RitzFront OfficeSuper 8 by Wyndham Hamburg Mitte

2/10 Terrible

Mem

Can hear people talkin from corridor
Stayed 1 night in Feb 2024
Response from Super 8 by Wyndham Hamburg Mitte on 23 Feb 2024
Dear Mem,thank you for taking the time to give us your feedback. We are sorry to hear that you found the noise in the hallway disturbing. Our goal is to provide a quiet and relaxing atmosphere for every guest. Your experience helps us to continuously improve our services. We hope that despite this incident you will give us another chance and that we will be able to welcome you again in the future.Yours sincerely,Sean KroppFront OfficeSuper 8 by Wyndham Hamburg Mitte

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a city break
5 mins walk from Berliner Tor Sbahn and Ubahn making the city centre and airport easy.
Stayed 2 nights in Jan 2024
Response from Sarah Ritz on 7 Feb 2024
Dear Paul,we are very pleased that you appreciate the central location of our Hotel Super 8 by Wyndham Hamburg Mitte. Our aim is to provide our guests with a pleasant and comfortable environment, and the proximity to transportation links contributes to this.We hope to welcome you again on your next visit to Hamburg.Yours sincerelySarah RitzFront OfficeSuper 8 by Wyndham Hamburg Mitte

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Booked for a weekend city break, great value and just 5 mins walk from Ubahn and Sbahn, 2 stops from the city centre.
Stayed 1 night in Jan 2024
Response from Super 8 by Wyndham Hamburg Mitte on 30 Jan 2024
Dear Paul,we are very pleased that you have chosen our hotel for your city trip and that you were satisfied with the price-performance ratio. It is particularly important to us to offer our guests a pleasant stay and we appreciate that you emphasize the proximity to public transport. Your positive feedback is a great confirmation for us.With kind regardsSean KroppFront OfficeSuper 8 by Wyndham Hamburg Mitte

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good Hotel - Amenities could be Better
Good and comfortable hotel. Checkin process unnecessarily laborious. Room had no kettle and tea/coffee facilities. Staff generally very helpful.
Stayed 2 nights in Jan 2024
Response from Super 8 by Wyndham Hamburg Mitte on 11 Jan 2024
Dear Guest,we are pleased to hear that you found our hotel to be good and comfortable. We take note of your comments regarding the check-in process and room amenities. Being an ideal host is our constant endeavor and we are proud that you highlight the helpfulness of our staff. We hope to welcome you back soon to provide you with an even more enjoyable experience.Yours sincerely,Sean KroppFront OfficeSuper 8 by Wyndham Hamburg Mitte

2/10 Terrible

Cassandra Marie, Lehigh Acres

I asked to check in early because I had plans during the day and I was told no. I was informed I could leave my bag at the desk- I informed the staff that I wouldn’t be back until past midnight and asked if someone would be working the desk at that time. The response was incoherent. I asked again and got the same response. I paid for the stay without checking in, and actually stayed elsewhere.
Stayed 1 night in Dec 2023
Response from Super 8 by Wyndham Hamburg Mitte on 21 Dec 2023
Dear Cassandra,we are sorry to hear that your experience during your last stay at our hotel did not meet your expectations. As a rule, we strive to offer our guests as much flexibility as possible regarding the check-in time and always try to make our communication clear and understandable.Your feedback is very valuable and helps us to constantly improve our services. We hope to welcome you back in the future and provide you with a more enjoyable stay.Yours sincerely,Sean KroppFront OfficeSuper 8 by Wyndham Hamburg Mitte

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, near to city centre and shops. Room was nice and heated. Good services provided.
Stayed 3 nights in Nov 2023
Response from Super 8 by Wyndham Hamburg Mitte on 21 Dec 2023
Dear Scott,We are very pleased that you appreciated our location close to the city center and stores. It is great to hear that you were satisfied with your room and our service.Your positive feedback encourages us to continue to do our best. We hope to welcome you again soon at the Super 8 by Wyndham Hamburg Mitte.With kind regards,Sean KroppFront OfficeSuper 8 by Wyndham Hamburg Mitte

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Clean hotel, good proximity to Berliner Tor station. Pillows were a little flat for my liking but otherwise had a good, comfortable stay.
Stayed 2 nights in Nov 2023
Response from Super 8 by Wyndham Hamburg Mitte on 21 Dec 2023
Dear Guest,we are pleased to hear that you enjoyed your stay at our Super 8 by Wyndham Hamburg Mitte hotel and appreciated our cleanliness and convenient location near the Berliner Tor train station. We take note of your comment regarding the pillows.In the hope of welcoming you again on your next visit to Hamburg, we remainWith kind regardsSean KroppFront OfficeSuper 8 by Wyndham Hamburg Mitte

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Sarah Ritz on 27 Oct 2023
Dear John,We are very pleased that you enjoyed your stay with us at the Super 8 by Wyndham Hamburg Mitte! We strive to provide our guests with the best hospitality possible and it is very rewarding to receive such positive feedback. We hope you will visit us again soon!Sincerely yours,Sarah RitzFront OfficeSuper 8 by Wyndham Hamburg Mitte

6/10 Okay

michael

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Place was clean but staff were rude and ignorant.
Stayed 1 night in Sep 2023
Response from Sarah Ritz on 19 Sept 2023
Dear guest,We are pleased to hear that you appreciated the cleanliness of our hotel. However, we deeply regret that the interaction with our reception team did not meet your expectations.It is important to us that each of our employees acts with professionalism and courtesy towards our guests. Your feedback is therefore very valuable to us in order to continuously improve our service.Despite this experience, we hope that you will give us another chance to make your stay with us more pleasant.Best regards,Sarah RitzFront Office Super8 by Wyndham

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Very good for 1 night transit
Stayed 1 night in Sep 2023
Response from Sarah Ritz on 19 Sept 2023
Dear Richard,We are very pleased to hear that you enjoyed your stay at the Super 8 by Wyndham hotel. We strive to make our guests feel welcome and comfortable, and we are pleased that we were able to exceed your expectations. Please let us know if there is anything else we can do for you in the future.Best wishes Sarah Ritz Front Office Super8 by Wyndham

8/10 Good

Felipe, Winnipeg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Aug 2023
Response from Lisa Kretschmer on 11 Sept 2023
Dear Felipe,It's delightful to hear that you found our hotel to be a great place. We strive to provide an exceptional experience to all our guests, and it's wonderful to know we met your expectations. We hope to welcome you back soon at Super 8 by Wyndham Hamburg Mitte.Kind regards,Lisa KretschmerOperations ManagerSuper 8 by Wyndham Hamburg Mitte

6/10 Okay

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service
Clean and basic hotel , bathroom good beds comfy Limited food
Stayed 1 night in Aug 2023
Response from Lisa Kretschmer on 29 Aug 2023
Dear Suzanne,your feedback is greatly appreciated. It's wonderful to know that you found our hotel to be clean and comfortable, and that our bathroom facilities met your expectations. Regarding your comment on our food options, we're truly sorry if they did not fully meet your needs. We strive to provide a variety of choices to cater to different tastes and dietary needs. Your comments will be shared with our team as they help us constantly enhance our guests' experiences.We hope to have the opportunity to welcome you back to Super 8 by Wyndham Hamburg Mitte in the future.Best regards,Lisa KretschmerOperations ManagerSuper 8 by Wyndham Hamburg Mitte

8/10 Good

Gerardo

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Sarah Ritz on 13 Aug 2023
Dear Gerardo,We are so pleased that you enjoyed your stay at Super 8 by Wyndham. We strive to provide the best service and accommodations for all of our guests. We hope to welcome you back soon!Best regards Sarah Ritz Front Office Super8 by Wyndham

8/10 Good

Lila Carlota

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Sarah Ritz on 25 Jul 2023
Liebe Carlota,vielen Dank für die tolle Bewertung. Wir freuen uns sehr, dass sie einen annehmen Aufenthalt bei uns hatten und freuen uns darauf, sie in Zukunft wieder bei uns zu begrüßen.Herzliche Grüße Sarah Ritz Front Office Super8 by Wyndham

2/10 Terrible

Davlyn

Travelled with family
Disliked: Staff & service
The property is very clean and modern. However, the smoking area needs to be moved from the front entrance. The cost of the breakfast bar is $15 and not worth the cost.
Stayed 3 nights in Jun 2023
Response from Lisa Kretschmer on 26 Jun 2023
Dear Davlyn,thank you for choosing our hotel for your stay. We are pleased to hear that you found our property clean and modern. Your feedback regarding the smoking area and the breakfast bar cost has been duly noted.Our goal is to provide an enjoyable experience for all guests, and your comments will help us evaluate and improve upon our services. We appreciate your opinion as it helps us grow and better serve guests like yourself in the future.Once again, thank you for your review, and we hope to have the opportunity to welcome you back to our hotel.Best regards,Lisa KretschmerOperations Manager

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small room but clean and quiet
We stayed for 3 nights. Because we were on bike the location worked well for us as we could cycle to the heart of things. The room was very small but comfortable enough. The bathroom was nice. The reception staff were very helpful. We didn’t have breakfast there but appreciated that we had the choice if we wanted too.
Stayed 2 nights in Jun 2023
Response from Lisa Kretschmer on 12 Jun 2023
Dear Margaret,we are delighted to learn that you enjoyed your 3-night stay at Hotel Super 8 by Wyndham Hamburg Mitte. It is a pleasure to know that our clean and quiet rooms offered you comfort and that our strategic location allowed you to explore the city with ease.Furthermore, we feel proud of our reception staff who were of great assistance during your stay. It is our mission to deliver outstanding service, making every guest feel welcome and valued. While you didn't have breakfast at our hotel, we hope to delight you with our carefully crafted food options in the future.Once again, thank you for sharing your positive experience and we look forward to welcoming you back on your next visit to Hamburg.Best regards,Lisa KretschmerOperations ManagerSuper 8 by Wyndham Hamburg Mitte

2/10 Terrible

Mohammadali

Stayed 1 night in Mar 2023
Response from Front Office Team on 4 May 2023
Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen. Wir bemühen uns, unseren Gästen einen komfortablen und angenehmen Aufenthalt zu bieten, aber wir verstehen, dass wir in diesem Fall Ihre Erwartungen nicht erfüllt haben. Wir entschuldigen uns aufrichtig für die Enttäuschung, die Ihr Aufenthalt bei uns im Super 8 by Wyndham Hamburg Mitte verursacht hat, und hoffen, dass Sie uns die Gelegenheit geben, in Zukunft einen besseren Eindruck zu hinterlassen. Mit freundlichen Grüßen

6/10 Okay

Ayesha

Travelled with group
Disliked: Amenities
This hotel is overpriced for the service it provides. There is not even a water bottle or coffee machine in the room. Not enough towels and tissues. No iron or closet. I paid the same amount at the Holiday Inn and received much better amenities. If you are going to cut your guests short, please adjust the price of stay accordingly.
Stayed 2 nights in Feb 2023
Response from Lisa Kretschmer on 30 Mar 2023
Dear Ayesha,thank you for your feedback. We are sorry that your stay did not meet your expectations and apologize for any inconvenience you may have encountered. In each room should be a bottle of water for free, we apaologize if there was no water bottle in your room.Additionally, regular towels and tissues are available upon request from the reception desk and an iron can also be provided on request. We strive to offer a relaxing experience at an affordable price for our guests and value your feedback in helping us to improve our services. Thank you again for taking the time to share your experience with us and we hope you will consider staying with us again in the future.Kind regardsLisa KretschmerOperations Manager

6/10 Okay

Sabrina

Business traveller
Liked: Cleanliness
Place was decent, breakfast buffet was good. Streets didn't feel safe to walk around even in broad daylight

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay
Hotel was nice and clean.. staff was friendly
Stayed 2 nights in Dec 2022

6/10 Okay

Chrisann

8/10 Good

Katherine

Stayed 2 nights in Dec 2022

8/10 Good

Katherine

Stayed 1 night in Dec 2022

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Nov 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay and convenient location overall.
Very good location in Hamburg, Germany, and a pleasant stay for my girlfriend (German-native) and I. The only noticeable amenity was where I had technical difficulties when the TV was not powered-on to act as the WiFi Access Point, so when it powered-off, the WiFi connection stopped working. I had some intensive work (WFH-gig) where I needed to be on a meeting for about 1.5 hours, and the TV kept auto-turning off every 15 minutes even if you tried to change the channel, it would auto-turn off (similar to being pre-programmed to save power at the time), but this was fairly inconvenient for me because I kept getting disconnected from my work meeting and had to reconnect about 6-8 times. Then the screenmirroring feature did not work for me for my iPhone/Mac (Apple) products in general from their Samsung SmartTV so I could not screenmirror or "Airplay" my streams for leisure. That was ok, since my gf and I went out for most of the week. I had an HDMI cable as well, but the placement of the TV was so tight in a wall enclosure, and I could not find the HDMI port (physically) to connect my laptop to it. I could have asked for assistance from the front-desk/reception but my German is not strong (fluent) so I self-served the best I could for her and I. The nearest train station is Berliner Tor, so you can get to central city or other locations in Hamburg very easily. Other than that, a cozy stay and convenient location for the value, for sure.
Stayed 6 nights in Sep 2022

6/10 Okay

Elias

Business traveller, Travelled with partner
Liked: Staff & service
No bar fridge no water no wardrobe no changing towels
Stayed 2 nights in Sep 2022

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is only about 10 min. From Berlin Tor station but the station is under construction and there are no escalators. With luggage, and after a day of travel, the hotel is a challenging trek. It specific to this hotel, but there were always smokers right outside the hotel so it the air was polluted when coming and going.
Stayed 1 night in Aug 2022

10/10 Excellent

Houchang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and friendly. The rooms are sound-proof and comfortable.
Stayed 4 nights in Aug 2022

6/10 Okay

Jess

Stayed 3 nights in Jul 2022

8/10 Good

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jun 2021
Response from Sarah on 10 Jul 2021
Lieber Gast, vielen Dank für Ihre positive Bewertung. Wir würden uns freuen, Sie erneut bei uns zu begrüßen. Ihr Super 8 Hamburg Mitte Team

10/10 Excellent

Raphael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exactly what I needed for a business trip.
Stayed 4 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Feb 2020

10/10 Excellent

Annette, Maryland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel! Delicious breakfast buffet, spacious room, wonderful shower. Super pleased with this find!
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly. Shame no coffee making facility in room
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Super 8 Team on 17 Feb 2020
Vielen Dank, dass wir Sie in unserem Haus begrüßen durften. Ihr Feedback ist uns sehr wichtig.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019
Response from Super8 Team on 18 Jan 2020
Guten Abend, vielen Dank, dass wir Sie in unserem Haus begrüßen durften. Ihr Feedback ist uns sehr wichtig. Und wir hoffen, Sie wieder in unserem Hotel begrüßen zu dürfen. Mit freundlichen Grüßen Ihr Super8 Team

10/10 Excellent

Tatiana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Super8 Team on 18 Jan 2020
Guten Abend, vielen Dank, dass wir Sie in unserem Haus begrüßen durften. Ihr Feedback ist uns sehr wichtig. Und wir hoffen, Sie wieder in unserem Hotel begrüßen zu dürfen. Mit freundlichen Grüßen Ihr Super8 Team

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and friendly. Nice quiet room. Excellent breakfast
Stayed 7 nights in Nov 2019
Response from Super8 Team on 16 Jan 2020
Dear Sir or Madam, we would like to thank you for your positve Feedback. We really hope to see you again in Hamburg and in our Hotel, of course ;) kind regard, Super8 Team

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Super8 Team on 18 Jan 2020
Guten Abend, vielen Dank, dass wir Sie in unserem Haus begrüßen durften. Ihr Feedback ist uns sehr wichtig. Und wir hoffen, Sie wieder in unserem Hotel begrüßen zu dürfen. Mit freundlichen Grüßen Ihr Super8 Team

8/10 Good

John Dale

Stayed 1 night in Oct 2019

10/10 Excellent

charlieR, Minneapolis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location great value, great wifi, quiet quiet quiet. Excellent breakfast for the price.
Stayed 1 night in Nov 2019
Response from vw on 28 Nov 2019
Dear charlieR, thank you for your positive feedback on your recent stay with us. We are delighted to read that you enjoyed our breakfast and quiet Location. We are looking forward to see you again soon. Best regards, your Super 8 Crew

10/10 Excellent

Florian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Der Checkin war komplett digital und lief problemlos. Das Zimmer ist Modern und sehr sauber. Die nächste S-Bahn und U-Bahn ist nur 10 Gehminuten entfernt. Ich kann das Hotel empfehlen.
Stayed 5 nights in Apr 2024

10/10 Excellent

Jan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr schönes Hotel in guter Lage. Nicht zu weit zum Zentrum aber auch nicht mittendrin. Gute Möglichkeiten mit dem ÖPNV viele interessante Orte in kurzer Zeit anzufahren. Das Zimmer war sauber und gepflegt. Leider aktuell viele Baustellen in der Umgebung.
Stayed 1 night in Apr 2024

8/10 Good

Manon

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Super leuk en lief personeel, nette kamers, zit in wat erin moet zitten. Wel leven vanuit de koffer. Alleen is Hamburg (op dit moment) 1 grote bouwplaats. Hierdoor is de bereikbaarheid van de binnenstad e.d. erg gehinderd. Maar personeel, kamers en het ontbijtbuffet zijn goed!
Stayed 6 nights in Apr 2024

6/10 Okay

David

Liked: Cleanliness
Stayed 5 nights in Apr 2024
Response from Sarah Ritz on 28 Apr 2024
Dear David,We are glad to hear that you were satisfied with your stay at our hotel. We strive to provide the best experience for all of our guests and are pleased that we were able to achieve that for you. Thank you for choosing the Super 8 by Wyndham Hamburg Mitte, and we hope you will stay with us again in the future.Sincerely yours,Sarah RitzFront OfficeSuper 8 by Wyndham Hamburg Mitte