Hamburg Hotel Guide - Hamburg-Schnelsen Exhibition Centre hotels in Hamburg, Germany.

"clean room"

"There was no soap (all empty bottles), carpets and rooms had a drafty smell. Would not go back "

"Short, easy15 minute walk from Terminal 2. "

"The gym at the fifth floor didn't have a treadmill...that was quite surprising. We arrived late at night and the 2 gentlemen at the reception clearly struggled to process our arrival. My colleague was given a room that was already occupied!!! She had to run back to the reception to give her another room. I can say that I wasn't entirely satisfied with my stay"

"4 star hotel but hospitality and helpfulness of staff is underwhelming. Repeated issues with one of elevators during our stay which forced us to carry heavy bags down stairs to stay on schedule during checkout/departure. Reception desk didn't answer calls ( 5 mins of trying on two occasions). Some hardware (towel hooks?) missing in bathroom -hardware/screws sticking out of walls."

"The property was clean, bright, and very ambient. The staff were polite and courteous,, but lacked the true focus of customer care. We got there around 11am on the day of our arrival expecting to wait for our 3pm check-in. We were kept waiting for the room even though it was ready before 3pm. Then I had to request check-in even though we were sitting in reception not 2 metres away from the desk. Extremely poor customer service."

"The breakfast is very nice. The staff are wonderful. The rooms are very comfortable. But there is only one key per room, which leads to problems if not everyone is returning to the room at the same time."

"On the plus side, the room was spacious and clean. However, several of the staff were quite rude and we did not feel at all welcome. The building is also a retirement home, and I felt that was the main focus and that the hotel was just a side hustle. Breakfast is advertised until 10, but the limited buffet is not replenished after about 9.30, and on the 5 mornings we were there it was very depleted by 9.45. We were disappointed to be advised by email a few days before our visit that the swimming pool would be closed for maintenance, and unimpressed to discover on day 4 that it had actually been open throughout our trip but an email update had not been sent. Also, just for information, the sauna rules state that you should only use it naked!"

"Wonderful friendly staff. The restaurant next door is beautiful and the owners/managers are the best in customer service and friendly…felt like home. "