Hamburg Hotel Guide - Eidelstedt shopping mall hotels in Hamburg, Germany.

"clean room"

"There was no soap (all empty bottles), carpets and rooms had a drafty smell. Would not go back "

"4 star hotel but hospitality and helpfulness of staff is underwhelming. Repeated issues with one of elevators during our stay which forced us to carry heavy bags down stairs to stay on schedule during checkout/departure. Reception desk didn't answer calls ( 5 mins of trying on two occasions). Some hardware (towel hooks?) missing in bathroom -hardware/screws sticking out of walls."

"The breakfast is very nice. The staff are wonderful. The rooms are very comfortable. But there is only one key per room, which leads to problems if not everyone is returning to the room at the same time."

"Für eine Nacht kann man dort mal hin"

"On the plus side, the room was spacious and clean. However, several of the staff were quite rude and we did not feel at all welcome. The building is also a retirement home, and I felt that was the main focus and that the hotel was just a side hustle. Breakfast is advertised until 10, but the limited buffet is not replenished after about 9.30, and on the 5 mornings we were there it was very depleted by 9.45. We were disappointed to be advised by email a few days before our visit that the swimming pool would be closed for maintenance, and unimpressed to discover on day 4 that it had actually been open throughout our trip but an email update had not been sent. Also, just for information, the sauna rules state that you should only use it naked!"

"Rooms with no bathroom are very small. Pay more if you just don't go to sleep there"

"Wonderful friendly staff. The restaurant next door is beautiful and the owners/managers are the best in customer service and friendly…felt like home. "

"Clean apartment conveniently located close to the airport "