London Hotel Guide - Her House hotels in London, United Kingdom.

"All good"

"Room was quirky (expected) and clean, but no decaf drinks. Restaurant was adequate but with good service. Breakfast wasn’t worth the £20 we paid in advance and was offered at £15 on check-in which was a more realistic price. A good place to stay in East London and we will probably go back but without ordering breakfast."

"The staff was so nice. I really enjoyed my stay. "

"Very professional , staff helpful with booking transfers and dining reservations.. close to amenities. 15 minute walk to Borough market which was amazing "

"The Spa was very small I tried to use it on two ocassions but it already full. The Pool is great. I stayed in the excutive room which gives you access to a private room with snacks and coffeee, this space was nice but you should be able to access hot food in there."

"Horrible place"

"One member of staff was much more pleasant than the other on shift at the time. I understand it must be stressful at times but surely being approachable and well mannered with customers is important. The room didn’t look particularly"

"Great location. Staff was great. Love the larger rooms. "

"TL;DR: My third stay here, and the last. The room was filthy, the bathroom smelled of sewage, and the bedding smelled of urine. The front desk promised to fix it but did nothing until the next day. Avoid. The Full Review: I have stayed at Leman Locke London three times, but the decline in standards is shocking. This room was not "move-in ready" by any definition: • Sanitation: The bathroom had a foul sewer smell when closed, which actually imprinted onto the towels. The blanket and pillows smelled of urine. • Cleanliness: I found stray hairs and cookie crumbs on the floor upon arrival. • Missing Essentials: No bath towels (only one mid-size and a mat), no hand soap (dispenser was empty), and zero kitchen supplies like dish soap or sponges. The Service Failure: The worst part was the staff's response. I reported these issues immediately and was promised a cleaning that same day. That promise was ignored. I was left in a filthy, foul-smelling room until the day after my arrival. The front desk was inadequate and indifferent."