Rooms are never ready early, but they will store luggage. The entire check in process is self- service on kiosks. Not enough people working to help with check in at 3pm. No phones on the room so you must call or use WhatsApp however they NEVER respond to the messages you send on WhatsApp. I am a VIP Gold member but did not receive any of the benefits including early check in and late check out. Wasn’t even acknowledged as a VIP hold member. Room itself was clean except for the floors needs to be swept and mopped better. The bed was not too hard but not too soft either. Manageable. Bathroom was clean and the shower head was one of the best I’ve had in a while. Area is nice in that it is directly across from the Aldgate East Train station which is easy access on the Direct Lines to great London destination like Big Ben, the Broadway Shows, Buckingham Palace, etc. the part outside the hotel, however, is dirty and has some questionable people hanging out. Overall good hotel, but they do overcharge for the rooms. You can sometimes get rooms in much nicer areas for the same cost.
