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Reviews of The Hey Hotel

4 out of 5
The Hey Hotel
Höheweg 7, Interlaken

Reviews

8.8

Excellent

Rating 10 - Excellent. 147 out of 263 reviews" "
Rating 8 - Good. 77 out of 263 reviews" "
Rating 6 - Okay. 26 out of 263 reviews" "
Rating 4 - Poor. 8 out of 263 reviews" "
Rating 2 - Terrible. 5 out of 263 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful breakfast room and good breakfast.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jennifer

Stayed 2 nights in Apr 2024

10/10 Excellent

violeta, winter Park

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Must choose this hotel. Super close to the train station actually walking distance. Plenty places to eat and shopping souvenir etc. You will love this Hotel.
Stayed 2 nights in Apr 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Richmond

Stayed 2 nights in Mar 2024

10/10 Excellent

Adriana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved it , looks better than the pictures, great location Family room 💯
Stayed 1 night in Mar 2024

6/10 Okay

Richard

Travelled with family
Liked: Cleanliness, amenities
Super cute hotel in a great location, but I do have a few complaints. First, the beds are not very comfortable in my opinion, they are far too firm. Pretty much like sleeping on the floor, Second, they only provide one pillow per person. This may be sufficient for some but definitely not us. I saw where others have complained about this in the past so was surprised it hasn’t been addressed given it’s such an easy fix. Third, it has a nice bar but tonight they pulled the bartender to help with the restaurant because of a staffing shortage. I had to track someone down to order a drink, again to order a second round, and again to pay the check. Others in the bar were openly complaining and several others gave up and left without ever being served. I completely understand that sometimes things happen, but for no one to regular check on the bar patrons when the bar was still open, and for the manager not to comp a drink or two for the inconvenience is not the mark of good management in my opinion.

6/10 Okay

Patrick

Disliked: Staff & service
Stay where hopeless. None one would help with anything we ask . Great location and bar and surrounding was great . Just staff was useless

10/10 Excellent

SANTIAGO

Stayed 1 night in Dec 2023

10/10 Excellent

Jessica, Cape Coral

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

4/10 Poor

Bryan, Murrieta

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
1/2 the property had no hot water due to pipe rupture. I learned that the staff knew this when i checked in and did not inform or offer me a room that had hot water. Upon checking out, the front desk person said i should have told them and they would have accomodated...this was rude and unreasonable expectation. Additionally, they confused our reservations as i was with 3 friends and double charged my account with no authorization. I will be complaining directly as i must undue unauthorized transactions
Stayed 1 night in Nov 2023

6/10 Okay

Susan

Travelled with partner
Liked: Cleanliness, amenities
A few items independent of each other, 1. The young gentleman at the front early reception was exceptional and couldn’t have been more helpful w/ local information,(excelent) 2. When we returned that evening to realized our heat was out and not working,( 31’ outside). That receptionist (older gentleman)was quite matter of fact and said all he could do was provide additional blankets, (change of room would have been a better alternative as the hotel was not that full). Additionally, it’s worth mentioning the lobby reception area is beautiful, outside of that our room seemed a bit worn out and cheaply put together.
Stayed 2 nights in Nov 2023

4/10 Poor

Filipinas

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great boutique hotel in the center of Interlaken. Adam was especially attentive and assisted my husband and I. He went above and beyond to ensure we were comfortable with our room. I would definitely recommend this hotel.
Stayed 1 night in Oct 2023

10/10 Excellent

GARRY

Travelled with group
All round very good ..excellent service well done
Stayed 4 nights in Oct 2023

2/10 Terrible

sarthak

Travelled with family
Disliked: Amenities, property conditions & facilities
We found our stay to be quite disappointing. The hotel room was clean, and the reception staff displayed commendable helpfulness and politeness However, our experience was ruined by lack of vegetarian options during breakfast, which we consider to be a vital meal, especially when traveling abroad. The only hot vegetarian dish offered was falafel, and it was disappointingly dry. Switzerland is known for its hospitality, but when we asked if the chef could whip up something else, the restaurant staff were kind of rude and said no. We've been all over the world, including lots of places in Europe, and this was one of our biggest disappointments. Just so you know, this isn't a budget hotel, the prices are in line with others around here. So, if you're a vegetarian, we'd recommend looking elsewhere for a breakfast that suits your taste. Additionally, it is important to mention that the room lacked a mini fridge, rendering it impossible to store outside food for cooking or safekeeping within the room. So you're in a tough spot if you're a vegetarian and staying here. We hope this feedback proves valuable to potential visitors.
Stayed 4 nights in Oct 2023

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Light in the hallway didn’t work one night and no fridge in the room was disappointing. On the plus side, good location
Stayed 2 nights in Oct 2023

10/10 Excellent

Joleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Suki

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If I were to ever come back to Switzerland, I’d stay here again. It is close to both Interlaken west and OST. Loved the hotel! It was aesthetically pleasing with essentials needed for our stay.
Stayed 3 nights in Oct 2023

8/10 Good

Stephanie Izah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This place is in a middle of everything. 5 mins walk from Interlaken West. Shopping areas and dining areas are around the area. Decent size of room. Budget friendly if you book ahead. The breakfast is phenomenal. Staff are super friendly. Harder Kulm is about 15 minutes walk and it's a must see. Looking forward to stay here again.
Stayed 3 nights in Sep 2023

10/10 Excellent

George

Travelled with family
Liked: Property conditions & facilities
Wonderful location. Hotel was great. Staff helpful and friendly
Stayed 2 nights in Sep 2023

8/10 Good

Geoff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 3 nights in Sep 2023

10/10 Excellent

Orchid or Lan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent.
Stayed 2 nights in Sep 2023

8/10 Good

ELAD

Stayed 1 night in Sep 2023

10/10 Excellent

James

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and overall pleasant experience. Would recommend. Staff were fantastic.
Stayed 3 nights in Aug 2023

10/10 Excellent

Eunice

Liked: Cleanliness, staff & service, property conditions & facilities
I had a great stay
Stayed 1 night in Aug 2023

10/10 Excellent

Hechi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

Kensington

Stayed 2 nights in Aug 2023

10/10 Excellent

Meera

Stayed 2 nights in Jul 2023

4/10 Poor

free

Disliked: Property conditions & facilities
The property is very centrally located to the city center. The rooms are a little below average and the shower only has a half glass door which leaked a major puddle in the bathroom. Overall, would not stay here again.
Stayed 2 nights in Jul 2023

8/10 Good

Ken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is good. Location is convenient and just next to bus stops which help to catch buses to Interlaken West, Interlaken Ost as well as Iseltward Dort.
Stayed 1 night in Jul 2023

8/10 Good

Ken

Travelled with family
Liked: Cleanliness, staff & service
Suitable for a group of 4, but no fridge inside the room.
Stayed 1 night in Jul 2023

2/10 Terrible

Dariy, Scarsdale

Travelled with family
Disliked: Property conditions & facilities
The hotel is very used and smelly. Has not been well maintained.
Stayed 1 night in Jul 2023

10/10 Excellent

Shay, VAN NUYS

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Super HIGHLY recommend. INCREDIBLE location, Great front office staff, super helpful, good modern rooms. Hallways need a new layer of paint. Breakfast is OK. Thank you all.

8/10 Good

Arvinder

Stayed 1 night in Jul 2023

8/10 Good

Trisha

Liked: Cleanliness, staff & service, property conditions & facilities
We had a very pleasant stay at The Hey. The staff were attentive, the hotel is clean, has good food options and the location is great. Plenty of restaurants around and both stations a short walk. Overall we had a very good experience
Stayed 7 nights in Jul 2023

8/10 Good

Chinaphong

Travelled with family
Liked: Cleanliness, staff & service
In the center of Interlaken. Everything is within walking distance. The shower and tap water was troublesome however. The water temperature kept changing by itself often. The hotel staff just apologized. That’s it.
Stayed 1 night in Jul 2023

8/10 Good

Prashant

Liked: Cleanliness, staff & service
Reall nice area, close to everything. Very expensive though.
Stayed 1 night in Jul 2023

4/10 Poor

adair

Disliked: Property conditions & facilities
Very poor
Stayed 2 nights in Jul 2023

10/10 Excellent

Tamara

Stayed 2 nights in Jul 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful, vibrant and engaging staff make this a special place to stay. The room was basic, but there’s so much to explore that I was rarely in it.

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I absolutely loved everything about this hotel. There is nothing bad to say about it. We stayed in 4 different hotels on our trip to Switzerland and this was by far the best!
Stayed 4 nights in Jun 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The pillows were not comfortable, but otherwise the hotel was very good and the breakfast was great! Staff were also very nice!
Stayed 3 nights in Jun 2023

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bunk beds for the win!
We loved the family room with the bunk beds. They were fun and gave each kid space. The breakfast was lovely with lots of variety and well designed space.
Stayed 2 nights in Jun 2023

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Staff very friendly.
Stayed 2 nights in Jun 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic location
Stayed 1 night in Jun 2023

10/10 Excellent

Alison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

2/10 Terrible

Alexis

Travelled with family
Disliked: Property conditions & facilities
The $500/ night room was barely a closet and half of the room was a slanted roof. We both hit our heads on the ceiling in the room and the shower
Stayed 1 night in Jun 2023

10/10 Excellent

Robert

Travelled with partner
Liked: Staff & service, property conditions & facilities
What can I say? Just about the best hotel stay ever! The staff were so welcoming and friendly - and so unbelievably helpful. I honestly cannot speak highly enough of them. The room was well equipped, clean and comfortable. We very much hope to come back to Interlaken, and when we do, the Hey Hotel will be our first choice.

10/10 Excellent

Eve, Greenhithe

Liked: Cleanliness, staff & service, property conditions & facilities
All the staff we interacted with were kind & helpful. Rooms are large, well furnished & the bonus was the balcony fe here we watched the hot summer sundowns. Great range at breakfast too & various types of transport options very close. Loved it!
Stayed 3 nights in Jun 2023