Italian Cultural Institute

Staff was helpful. The rooms were nice and clean. Great location. Would recommend

The hotel has an excellent location right in the heart of London. It’s close to Chinatown, surrounded by plenty of restaurants, and within walking distance of The National Gallery. There’s also a bus stop directly in front of the hotel, and the Underground station with a direct line to Heathrow Airport is only about a five‑minute walk away. For convenience, the location is hard to beat. The room itself was a bit small, but still reasonable for central London. The bigger issue was the room layout and organization. We had just come off a cruise, and surprisingly, the cruise cabin—despite being smaller—was far more functional. In the hotel room, there wasn’t much space to place personal items, toiletries, or even basic things like toothpaste. The design simply wasn’t very practical. The biggest problem was the bathroom lighting. The bathroom light is tied to the bedroom light, so you cannot turn on the bathroom light unless the bedroom light is also on. This setup is very inconvenient, especially at night. I’m not sure if all rooms are wired this way, but it definitely affected the comfort of the stay. Overall, the location is fantastic, but the room design and lighting setup could use significant improvement.

Overall, the hotel was very nice; the staff were friendly, the rooms were clean, the breakfast was good and my young daughter was very pleased with her complimentary teddy bear. However, I booked a twin studio and the room we got was what I would class as a double; 2 single beds joined together with one duvet. The room was described as 2 single beds and if I hadn't gone with my daughter, and instead went with a friend, for example, who wasn't keen to share a duvet, this would have been a problem. The room was also described as having things that were not available; for example, dressing gowns and toothbrushes and toothpaste. When I asked reception for a toothbrush, I was informed that they didn't supply them and I needed to buy from the vending machine. Apart from those things, I was very happy with the hotel and would visit there again.