Indoor pool, outdoor pool, open noon to 8:00 PM, pool umbrellas
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Reviews of Hotel Jerez & Spa

4 out of 5
Hotel Jerez & Spa
Avenida Alcalde Alvaro Domecq 35, Jerez de la Frontera, Cadiz

Reviews

8.8

Excellent

Rating 10 - Excellent. 252 out of 476 reviews" "
Rating 8 - Good. 168 out of 476 reviews" "
Rating 6 - Okay. 40 out of 476 reviews" "
Rating 4 - Poor. 11 out of 476 reviews" "
Rating 2 - Terrible. 5 out of 476 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Maria Valentina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Dpto Atención al Cliente on 23 Feb 2024
Estimados clientes:Le agradecemos su valoración y el haber elegido el Hotel Jerez para su estancia en la ciudad.Su apreciación nos animan a seguir trabajando para mejorar y poder ofrecer el mejor servicio a nuestros clientes.Esperamos darles la bienvenida de nuevo muy pronto. Atentamente,

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service. Well located for the city centre.
Stayed 1 night in Jan 2024
Response from Customer Service Department on 23 Feb 2024
Dear customers:Thank you for your comments that I will share with all the hotel staff and I am sure they will also be very useful for other travellers. Looking forward to welcoming you very soon.Sincerely,

4/10 Poor

JESUS MANUEL

Disliked: Cleanliness, staff & service, property conditions & facilities
Choose another hotel very poor for 4 stars.
It was not good. They are make up the rooms but the whole hotel needs a new look and it needs to be updated. Except the day I did the chech in, the rets of the days the stuff was not welcoming and they didn't covered my needs. Breakfast was poor quality. And please, don't go to the restaurant, the food was horrible. Croquetas very strong flavour, fish tasted old and was cooked dry, pasta was stick like a block. I'm not going to go again.
Stayed 3 nights in Jan 2024
Response from Customer service department on 23 Feb 2024
Dear customer,Thank you very much for your comments and appreciations, they are very useful to us and of course we will take them into account in our plans to improve our facilities and services.We apologize for any inconvenience that we may have caused during your stay or did not meet your expectations. We take your feedback seriously and will use it to improve our services and the quality of our food. We appreciate your feedback and hope to have the opportunity to regain your trust in the future.Sincerely,Customer service department

10/10 Excellent

T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Departamento de atención al cliente on 23 Feb 2024
Muchas gracias por su valoración. Esperamos poder recibirles de nuevo muy pronto. Atentamente,Departamento de atención al cliente

10/10 Excellent

T

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed many times will stay again
Stayed 4 nights in Nov 2023
Response from Customer service department on 23 Feb 2024
Dear customers:Thank you for your comments that I will share with all the hotel staff and I am sure they will also be very useful for other travellers. Looking forward to welcoming you very soon.Sincerely,Customer service department

10/10 Excellent

Margarita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room. Pool good to sit around while resting. Parking was our main reason for staying here. The toilet fell over while I was using it and apart from a room change and offer to be checked out at hospital no further compensation was offered (drink or meal)
Stayed 2 nights in Nov 2023
Response from Customer service department on 23 Feb 2024
Dear Customer, Thank you very much for sharing your hotel experience. All your comments and suggestions will be taken into account in order to provide a better service. We hope to welcome you again soon. Kind regards, Customer service department

10/10 Excellent

PATRICIA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Convenient for the Royal Stables. Very good restaurant and lovely breakfast buffet.
Stayed 3 nights in Oct 2023
Response from Customer service department on 23 Feb 2024
Dear customers:Thank you very much for your comments that I will share with all the hotel staff and I am sure they will also be very useful for other travellers. We are glad to know that you enjoyed your stay at Hotel Jerez & Spa.Looking forward to welcoming you very soon.Sincerely,Customer service department

10/10 Excellent

Justine

Stayed 2 nights in Sep 2023
Response from Customer service department on 18 Oct 2023
Dear Customers,Thank you very much for your feedback, definitively very useful for us. Looking forward to welcoming you back soon.Best regards, Customer service department

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Relaxing stay
We liked the hotel very much however the room we stayed in needs a bit of upgrade for a 4 star hotel. Great location and and nice premises with a very good restaurant. Staff very friendly and helpful.
Stayed 2 nights in Jul 2023
Response from Customer service department on 18 Oct 2023
Dear Customers,Thank you very much for your feedback, definitively very useful for us. Looking forward to welcoming you back soon.Best regards, Customer service department

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wish I was there!
2nd time staying here and just as happy. Room excellent with big, comfy bed. Great pool outside with room for lounging. Has hotel breakfast restaurant and also adjoining bar/restaurant which is truly fabulous. (Complimentary water/soft drinks in room would be a nice touch for 4* hotel as €1:70 for a bottle of water from the vending machine is a bit ridic). It’s a fair walk into town (30 mins) but it is very pleasant. There are also some bars and restaurants in the area and only 15-min walk to Corte Ingles!! An issue was pool generator kicking in early morning which wasn’t a problem last time but was this time due to poolside room. However, loved our time there and can’t wait to go back.
Stayed 7 nights in Jul 2023
Response from Customer service department on 18 Oct 2023
Dear Customers,Thank you very much for your feedback, definitively very useful for us. Looking forward to welcoming you back soon.Best regards, Customer service department

8/10 Good

Mark, Jackson

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice all around. The restaurant is excellent.
Stayed 3 nights in Jul 2023
Response from Customer service department on 18 Oct 2023
Dear Customers,Thank you very much for your feedback, definitively very useful for us. Looking forward to welcoming you back soon.Best regards, Customer service department

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 4 nights in Jun 2023
Response from Customer service department on 18 Oct 2023
Dear Customers,Thank you very much for your feedback, definitively very useful for us. Looking forward to welcoming you back soon.Best regards, Customer service department

10/10 Excellent

Juan

Excelente
Stayed 2 nights in Jun 2023
Response from Departamento de atención al cliente on 18 Oct 2023
Muchas gracias por su valoración

10/10 Excellent

Hector

Stayed 1 night in Jun 2023
Response from Dpto. Atención al Cliente on 18 Oct 2023
Estimados clientes,Muchas gracias por su visita y por su tiempo en responder a esta encuesta y dejarnos por su valoración. Esperamos poder recibirles de nuevo muy pronto. Atentamente,Dpto. Atención al Cliente

10/10 Excellent

Liza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Juan Sanudo, Director on 25 May 2023
Dear customers:Thank you for your comments that I will share with all the hotel staff and I am sure they will also be very useful for other travellers. Looking forward to welcoming you very soon.Sincerely,

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2023
Response from Juan Sanudo, Director on 25 May 2023
Dear customers:Thank you for your comments that I will share with all the hotel staff and I am sure they will also be very useful for other travellers. Looking forward to welcoming you very soon.Sincerely,

8/10 Good

Howard

Stayed 3 nights in Apr 2023
Response from Juan Sanudo, Director on 25 May 2023
Dear customers:Thank you for your comments that I will share with all the hotel staff and I am sure they will also be very useful for other travellers. Looking forward to welcoming you very soon.Sincerely,

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022
Response from Juan Sañudo, Director on 13 Oct 2022
Thank you for rating us.

10/10 Excellent

Sarah, Dade City

Stayed 2 nights in Sep 2022
Response from Customer service department on 18 Oct 2023
Dear customers:Thank you very much for rating us. Looking forward to welcoming you very soon.Sincerely,Customer service department

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A relaxing stay
We loved our stay at the Hotel Jerez and Spa. After traveling around Spain for the last three weeks, it was a nice refreshing break. The hotel was clean, the staff were friendly and overall we felt it had a relaxed feel. We didn’t try any of the spa or fitness facilities so cannot comment on their quality. We tried to communicate in our broken Spanish but most of the staff spoke English so communication was not a problem. The hotel is a bit of a hike to the old city but since we had access to a car this was not a problem. The buffet breakfast was good with a variety of food on offer. The hotel is used by tour groups so timing your breakfast can be important. Overall though we enjoyed our stay and would return in the future.
Stayed 2 nights in Sep 2022
Response from Juan Sañudo, Director on 3 Oct 2022
Dear Customer, Thank you very much for sharing your hotel experience. All your comments and suggestions will be taken into account in order to provide a better service. The hotel is located in city main avenue direct linked with center and old town, you can get very easily by bus or taxi (less than 7 ) Forget the mess of driving and parking in the center (more expensive than a taxi). Also you can go by bikes borrowed from hotel.We hope to welcome you again soon.Kind regards

8/10 Good

Matt

Stayed 2 nights in Aug 2022
Response from Juan Sañudo, Director on 12 Sept 2022
Dear Customer, Thank you very much for sharing your hotel experience.We hope to welcome you again soon. Kind regards, Juan Sañudo, Director

2/10 Terrible

Lorraine

I tried to cancel booking as I am in Portugal and not Spain so did not book into hotel but have not received refund and can't call yous very poor customer service
Stayed 1 night in Aug 2022

10/10 Excellent

Dave

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb hotel and the swimming pool/outdoor bar is excellent. After a long day sightseeing, jumping in the pool and having a cool drink is guaranteed to make you happy. Breakfast is excellent - plenty of choices. The walk to the centre of Jerez is just 25 mins or a taxi ride if you’re feeling lazy.
Stayed 4 nights in Aug 2022
Response from Juan Sañudo, Director on 10 Aug 2022
Dear customers, Thank you very much for sharing your feedback, definitively very useful for us and other travellers. I will share your comments with Hotel team and will be part of our plans to improve services and facilities. We are glad to know that you enjoyed your stay at Hotel Jerez and we hope to welcome you again soon. Best regards, Juan Sañudo, Director

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2022
Response from Juan Sañudo, Director on 22 Jul 2022
Thanks for your feedback

10/10 Excellent

Eduardo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
desayuo me gusto mucho. WC poca presion
Stayed 3 nights in Jun 2022
Response from Juan Sañudo, Director on 22 Jul 2022
Estimados Clientes: Muchas gracias por sus comentarios y apreciaciones, las compartiré con todo el personal del hotel, nos resultan muy útiles y por supuesto los tendremos en cuenta en nuestros planes de mejora de nuestras instalaciones y servicios. Esperamos darles la bienvenida pronto de nuevo. Atentamente,

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will happily stay here again
Signposting to hotel could be improved but free parking which is a real bonus. Reception staff extremely friendly and helpful at all times. Room was very comfy and we had a lovely terrace overlooking a super peaceful garden area. Has a great outdoor pool which is free access but you have to book spa (45 mins for €10) and closes for a bit in afternoon. It’s a good 30 min walk along lovey avenue into centre but if you don’t fancy that reception will get you a taxi in no time at all. Breakfast very good and reasonably priced. The hotel also has a connected restaurant AQ35 which does really good food and is not too expensive (although some restaurant staff may appear a bit unfriendly at times). Would very happily return to this hotel.
Stayed 7 nights in Apr 2022
Response from Customer service department on 18 Oct 2023
Dear customers:Thank you very much for your comments that I will share with all the hotel staff and I am sure they will also be very useful for other travellers. We are glad to know that you enjoyed your stay at Hotel Jerez & Spa.Looking forward to welcoming you very soon.Sincerely,Customer service department

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Oct 2021

8/10 Good

Rodolfo

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

10/10 Excellent

RUBEN

Stayed 1 night in Aug 2021

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hotel was generally ok but the facilities need upgrading, the staff are very good. The noise from other rooms during the night is enough to wake you
Stayed 2 nights in Jul 2021

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t bother with the restaurant
Everything was great apart from the restaurant, there were signs everywhere with a QR Code for the menu only to be told that they don’t use that one now. There was Steak- a lot of steak on the menu and very little else meat wise, when I asked for chicken or pork I was just told no, so I had the tuna and it was tasteless so I told them to take it away but still had to pay for it. Waiter could do with a bit of retraining to say the least.
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent
Stayed 5 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff. Excellent hotel room. Couldn’t fault it.
Stayed 1 night in May 2021

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Nice pool abs breakfast area. Rooms are a bit tired
Stayed 2 nights in Mar 2021

10/10 Excellent

Trudy, Canada

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we very much enjoyed our stay at Hotel Jerez & Spa. The Lobby greeted you with the smell of orange blossoms, rooms were very clean.
Stayed 2 nights in Mar 2020
Response from JUAN SAÑUDO - DIRECTOR on 16 Mar 2020
Dear customers, Thank you very much for sharing your feedback, definitively very useful for us and other travellers. I will share your comments with Hotel team and will be part of our plans to improve services and facilities. We are glad to know that you enjoyed your stay at Hotel Jerez and we hope to welcome you again soon. Best regards, Juan Sañudo Director

8/10 Good

William, Illinois

Travelled with family
Liked: Staff & service
Good value for money. Well situated in a nice neighborhood.
Stayed 1 night in Feb 2020
Response from Juan Sañudo - Director on 3 Mar 2020
Dear customers, Thank you very much for sharing your feedback, definitively very useful for us and other travellers. I will share your comments with Hotel team and will be part of our plans to improve services and facilities. We are glad to know that you enjoyed your stay at Hotel Jerez and we hope to welcome you again soon. Best regards, Juan Sañudo Director

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Juan Sañudo - Director on 3 Mar 2020
Dear customers, Thank you very much for sharing your feedback, definitively very useful for us and other travellers. I will share your comments with Hotel team and will be part of our plans to improve services and facilities. We are glad to know that you enjoyed your stay at Hotel Jerez and we hope to welcome you again soon. Best regards, Juan Sañudo Director

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel worth a visit .. ........................
Stayed 3 nights in Nov 2019
Response from JUAN SAÑUDO - DIRECTOR on 27 Nov 2019
Dear customers, Thank you very much for sharing your feedback, definitively very useful for us and other travellers. I will share your comments with Hotel team and will be part of our plans to improve services and facilities. We are glad to know that you enjoyed your stay at Hotel Jerez and we hope to welcome you again soon. Best regards, Juan Sañudo Director

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had wanted to use he spa, but was just not there long enough :-( my partner did, and said it was lovely, although would have helped to know in advance about having to go in on the hour. Also I am going to start zero rating hotels that do not stick to their own linen replacement policy. We did everything to keep our linen/towels on the first night, and it worked. Although when we got back in the ‘I want my linen changed” card had been put squarely on the bed. I removed it for day 2... but no, everything was changed this time!!! And avoid the free sherry in the hotel. It was very simple and not a good example of what sherry is like at all.
Stayed 3 nights in Nov 2019
Response from JUAN SAÑUDO - DIRECTOR on 19 Nov 2019
Dear customers: Thank you very much for your feedback, definitively very useful for us. I will share your comments with Hotel team and will be part of our plans to improve services and facilities. We always ask to our guest to report us any inconvenient or problems during their stay, we will do everything possible to solve it. We hope to welcome you again soon. Kind regards, Juan Sañudo Director

10/10 Excellent

Nadine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from JUAN SAÑUDO - DIRECTOR on 25 Nov 2019
Dear customers, Thank you very much for sharing your feedback, definitively very useful for us and other travellers. I will share your comments with Hotel team and will be part of our plans to improve services and facilities. We are glad to know that you enjoyed your stay at Hotel Jerez and we hope to welcome you again soon. Best regards, Juan Sañudo Director

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel with good bar and food. My only criticism is the spa had to be booked by the hour and on the hour just for the jacuzzi or sauna
Stayed 3 nights in Nov 2019
Response from JUAN SAÑUDO - DIRECTOR on 19 Nov 2019
Dear Customer, Thank you very much for sharing your hotel experience. All your comments and suggestions will be taken into account in order to provide a better service. We hope to welcome you again soon. Kind regards, Juan Sañudo Director

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was efficient, knowledgeable, friendly, and professional. The property was well maintained and clean as a whistle inside and out. We were given a courtesy upgrade for unknown reasons, and our upgraded room was spacious, well appointed, and quite comfortable. In particular, the multi-headed shower was luxurious.
Stayed 1 night in Nov 2019
Response from JUAN SAÑUDO - DIRECTOR on 19 Nov 2019
Dear customers, Thank you very much for sharing your feedback, definitively very useful for us and other travellers. I will share your comments with Hotel team and will be part of our plans to improve services and facilities. We are glad to know that you enjoyed your stay at Hotel Jerez and we hope to welcome you again soon. Best regards, Juan Sañudo Director

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from JUAN SAÑUDO - DIRECTOR on 27 Nov 2019
Estimados clientes: Muchas gracias por compartir su experiencia, que transmitiré a todo el personal, nos esforzaremos por seguir mejorando y ofreciendo el mejor servicio a nuestros clientes. Esperamos darles la bienvenida de nuevo muy pronto. Atentamente, Juan Sañudo Director

10/10 Excellent

Spain_traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly and helpful staff. Clean. Nice room with a good bed and plenty of room. Big swimming pool. Parking direct outside the hotel door was included. Extensive breakfast buffet.
Stayed 2 nights in Oct 2019
Response from Juan Sañudo - Director on 19 Nov 2019
Dear customers, Thank you very much for sharing your feedback, definitively very useful for us and other travellers. I will share your comments with Hotel team and will be part of our plans to improve services and facilities. We are glad to know that you enjoyed your stay at Hotel Jerez and we hope to welcome you again soon. Best regards, Juan Sañudo Director

10/10 Excellent

jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great visit
Quick overnight stay, receptin staff very helpful and welcoming. Room lovely and spacious with a large balcony. Very clean and quiet.
Stayed 1 night in Oct 2019
Response from JUAN SAÑUDO - DIRECTOR on 19 Nov 2019
Dear customers: Thank you very much for your feedback, definitively very useful for us. I will share your comments with Hotel team and will be part of our plans to improve services and facilities. We hope to welcome you again soon. Kind regards, Juan Sañudo Director

8/10 Good

A

Liked: Cleanliness, staff & service, amenities
Nice hotel, but rooms are showing their age. Good swimming poole. Do not use the attached restaurant, bad food and expensive.
Stayed 2 nights in Oct 2019
Response from JUAN SAÑUDO - DIRECTOR on 19 Nov 2019
Dear Customer, Thank you very much for sharing your hotel experience. All your comments and suggestions will be taken into account in order to provide a better service. We hope to welcome you again soon. Kind regards, Juan Sañudo Director

8/10 Good

Verified traveller

Stayed 3 nights in Oct 2019
Response from JUAN SAÑUDO - DIRECTOR on 25 Nov 2019
Dear customers, Thank you very much for sharing your feedback, definitively very useful for us and other travellers. I will share your comments with Hotel team and will be part of our plans to improve services and facilities. We are glad to know that you enjoyed your stay at Hotel Jerez and we hope to welcome you again soon. Best regards, Juan Sañudo Director

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
Lovely pool, nice evening bar aaaaaasaaaaaaaaaaaaaaaaaaaaaasssssssssssssaaaaassssssssssssa
Stayed 10 nights in Sep 2019
Response from JUAN SAÑUDO - DIRECTOR on 25 Nov 2019
Dear customers, Thank you very much for sharing your feedback, definitively very useful for us and other travellers. I will share your comments with Hotel team and will be part of our plans to improve services and facilities. We are glad to know that you enjoyed your stay at Hotel Jerez and we hope to welcome you again soon. Best regards, Juan Sañudo Director

10/10 Excellent

Julie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great short break hotel. Bit of a walk into town but we did it several times. Nice pool area. Nice breakfast.
Stayed 4 nights in Oct 2019
Response from JUAN SAÑUDO - DIRECTOR on 19 Nov 2019
Dear customers, Thank you very much for sharing your feedback, definitively very useful for us and other travellers. I will share your comments with Hotel team and will be part of our plans to improve services and facilities. We are glad to know that you enjoyed your stay at Hotel Jerez and we hope to welcome you again soon. Best regards, Juan Sañudo Director

8/10 Good

Richard

Stayed 1 night in Oct 2019