Search Castles in Kenilworth

"The right hand side lift was broken but they both shared the same call button and it was stuck on the RHS lift, meaning we couldn't get into our rooms properly without finding a staff member which was difficult considering it was 00:30. Additional i had no hot water for a shower. Not worth the price i paid and definitely not what i would epect to see from a 4 star hotel "

"Rooms have a fridge which is especially great if you are staying away on business. Having a Gym in hotel also great Staff helpful and friendly "

"Great prophecy, easy to check in nice rooms comfortable fantastic breakfast nice club lounge staff all very helpful"

"Easy booking in and out, staff were helpful and efficient. The room was nice and clean. We ate an evening meal in the restaurant, the food was good and the staff very attentive. A good choice of food at breakfast and the cooked breakfast was nice and hot. The staff were also very nice. "

"Fantastic stay with excellent spa and inclusive minibar was great. Lots to do on site. Vietnamese restaurant was also wonderful. Very convenient parking included too. "

"Everything was good apart from morning of check out, housekeeping knocked door at 10-30 am and didn’t wait for a reply before opening door. I found this very rude as I could have been undressed. Surely they should wait for a response before opening the door especially when it was 30 mins before check out time "

"It was adequate for an evening and bed and breakfast. If we had longer a hotel with more amenities and options would have suited us better. "

"When we got to the hotel and checked in at approx. 9pm we were shown to our room only to discover that a tradesman was still working on the tap in the bathroom. He hurriedly tried to clear all his tools and equipment out of the room while the hotel receptionist said "I'll give you another room". He said no, i'm just going and so we got put in that room. We went in the bathroom and there was caulking on the floor and the smell made me and my daughter sneeze. The side bath panel had extensive water damage and when I had a shower, water leaked from the shower screen down the side of the bath and onto the floor, creating a very large pool of water. The cold tap in the sink, it didn't matter which way we turned the tap, it didn't fully switch off. The bunk bed in our room, had a couple of slats missing from the top bunk and one of our daughters said she could feel the springs that were in the mattress on the top bunk, so both my daughters slept in the bottom bunk together. There was no hairdryer in the room, there were only 3 mugs in the room for 4 people."

"Nice entrance. Reasonable and at times lovely staff. I’m 37 and fell on the extremely unsafe shower tiles that have absolutely no stick (we have video proof) fractures one of the bones in my thumb. Staff at desk admit to poor safety compliance and apologised but manager was dismissive and unhelpful and offered no apology. No once. I’m not at all a health and safety nut but between this incident and the fact that dishes are left outside rooms for 24 hours and strange smells I wouldn’t be going back in a hurry "