Kilauea Hotels

"Disappointing stay. Two of the three staff members we dealt with on reception came across unfriendly and uninterested. Couldn't sit in the lobby in the evening without bugs constantly landing on you. A number of bugs in the room also, including several beetles on the floor. Dirty towels with another guest's make up on when we arrived. Not what I would expect."

"Great room. Great amenities at the hotel. Great neighborhood restaurants, beaches, and walking/biking path. Would stay here again."

"Nothing fancy, but very comfortable, clean and most accommodating!! Highly recommend this property!!"

"It was a great place to stay. They had nice breakfast each morning. The staff were always friendly and helpful. I would have loved to have a spa along with the pool to enjoy. "

"Dear Expedia Customer Support, I am writing to formally express my dissatisfaction with a recent booking made through your platform. While we were looking forward to a relaxing stay, our experience at the resort fell significantly short of expectations due to multiple issues that were not disclosed at the time of booking. Most notably, the property was undergoing active construction, which was not mentioned anywhere in the listing. The main lobby was completely closed off, resulting in extremely inconvenient access to our room. We were required to navigate through multiple hallways and elevators just to reach our accommodations, as well as to access the pool and other amenities. As I am currently pregnant, these extended and indirect walking routes created additional physical strain and discomfort, further impacting our stay. Additionally, there was a visible leak in the makeshift lobby area, with numerous buckets placed in front of the only available elevators. This not only impacted accessibility but also raised safety and cleanliness concerns. Our room itself had several issues that further diminished our experience: - An ant infestation - Noticeable buildup or rust-like growth on all lamps - A missing screen door on the sliding door, limiting our ability to enjoy fresh air comfortably These conditions do not align with the standards that were advertised at the time of booking, nor with what we expect when booking through Expedia."

"We stayed at the Sheraton Kauai resort villas during spring break (we are a family of 4). We really enjoyed the property which provided enough variety give it is not the size of some of much larger resorts on the island. Besides the pool, my kids (12 and 15) really enjoyed playing garden chess and corn hole. It was really convenient to have a kitchenette and the ability to do laundry in the villa. We just wish the kitchen came with either 2 sets of dishes and utensils (or a dishwashing liquid, a sponge and a drying rack to do dishes by hand) since it did not make sense to run the dishwasher for 4 plates after each meal. The property itself is in a great location and near a nice shopping center. There are also 2 restaurants on site and a convenience store/gift shop on the premise. Would definitely recommend."

"Property is a bit under maintained. Hard to operate sliding screen. Some stairways closed. Restaurant hasn't been open this year, 2026. Confused about whethe we got the correct type of room. Room was clean and everything worked. Staff friendly and efficient. "

"Nice place"

"Beach view is unobstructed and fantastic. The staff is very friendly. The shower dripped continuously, the elevator stopped working during our stay, and the toilet handle needed some jiggling."