8/10 Good
Nahal
Travelled with group
19 Mar 2024
Liked: Cleanliness, property conditions & facilities
Decent but unorganized
The kind gentleman checking us in at around 7:30pm was new and unfortunately not familiar with the system. We walked into our assigned room and there was an unknown couple in the bed. Turns out we were given an already occupied room. This was a humiliating experience for all of us, but particularly for the couple in bed. We were then offered another room, but when we walked in we realized it had not been cleaned at all since the previous guests left. There was trash and the bed was unmade, etc. We were then given a very small but clean room with twin beds instead of the executive double (large) room we paid for. The hotel did serve us lunch to make up for it and paid for our airport shuttle ($13). I would have preferred to have the room we paid for.
Breakfast was not ready at the promised 7am time and it was not varied at all.
The beds were comfortable, the bathroom stays wet b/c there is only half of a shower door.
The location is perfect, on Plaza de San Pedro.
Nahal
Stayed 2 nights in Mar 2024