View from room

Reviews of H10 Lanzarote Princess

4 out of 5
H10 Lanzarote Princess
Calle La Maciot, 1, Playa Blanca, Yaiza, Lanzarote

Reviews

8.4

Very good

Rating 10 - Excellent. 202 out of 509 reviews" "
Rating 8 - Good. 224 out of 509 reviews" "
Rating 6 - Okay. 55 out of 509 reviews" "
Rating 4 - Poor. 22 out of 509 reviews" "
Rating 2 - Terrible. 6 out of 509 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Philip, Solihull

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The food was not as good as in other H10 hotels.
Stayed 5 nights in Mar 2024

8/10 Good

David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and tidy , the pool area was immaculate and we were advised it only opened a week before we arrived so was brand new. Really good that there was an indoor pool for smaller kids which as warm as the outdoor pool was a bit cold in February but ok once you started swimming. Always managed to get a sunbed in February half term and pool area was not that crowded. Choice of food in the restaurant was great . The only slight negative about the hotel was the the corridors to the rooms were plain white , a bit institutionalized. Could do with some colour and warmer lighting. The hotels usually had some entertainment in the evening which we occasionally visited . Loved the magic act and Mongolian acrobats. Outside the hotel there was easy access to supermarkets and shops and the local beach. Always plenty of parking.
Stayed 6 nights in Feb 2024

6/10 Okay

Thomas

Stayed 5 nights in Jan 2024

6/10 Okay

Mark

Disliked: Staff & service, property conditions & facilities
The hotel is old and tired, in need of a refurbishment. Our room smelled of drains. We payed €17 for 2 drinks by the pool.
Stayed 7 nights in Dec 2023

10/10 Excellent

Michael

Stayed 8 nights in Oct 2023

10/10 Excellent

nigel

Stayed 1 night in Jul 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have used this hotel B4 and will again
Stayed 1 night in Jun 2023
Response from Guest Experience Team on 21 Jun 2023
Dear Anthony,First of all thank you very much for choosing the H10 Lanzarote Princess for your holidays in Lanzarote and for taking the time to write such a beautiful review.Our first aim is to create fantastic holidays and knowing that you enjoyed your stay is very satisfactory for us.From me and all the staff, we hope to welcome you back soon for another fantastic stay.Kind regards,Guest Experience Team

10/10 Excellent

Kirsty

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Classy and chilled hotel. Very clean and looked recently refurbished.
Stayed 1 night in Apr 2023
Response from Bente on 23 May 2023
Dear Kirsty, First of all thank you very much for choosing the H10 Lanzarote Princess for your holidays in Lanzarote and for taking the time to write such a beautiful review.Our first aim is to create fantastic holidays and knowing that you enjoyed your stay is very satisfactory for us.From me and all the staff, we hope to welcome you back soon for another fantastic stay.Kind regards,Bentejui Artiles

4/10 Poor

Shaun

Stayed 3 nights in Mar 2023
Response from Bente on 23 May 2023
Dear Shaun, First of all thank you very much for choosing the H10 Lanzarote Princess for your holidays in Lanzarote and for taking the time to write such a beautiful review.Our first aim is to create fantastic holidays and knowing that you enjoyed your stay is very satisfactory for us.It would be good to know the reason of 2 stars, so it give us the chance to improve. From me and all the staff, we hope to welcome you back soon for another fantastic stay.Kind regards,Bentejui Artiles

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Enjoyable Stay
Excellent location and facilities. Exceptional cleanliness.
Stayed 10 nights in Jan 2023
Response from Bente on 17 Feb 2023
Dear Keith, First of all thank you very much for choosing the H10 Lanzarote Princess for your holidays in Lanzarote and for taking the time to write such a beautiful review.Our first aim is to create fantastic holidays and knowing that you enjoyed your stay is very satisfactory for us.From me and all the staff, we hope to welcome you back soon for another fantastic stay.Kind regards,Bentejui Artiles

4/10 Poor

michael

Liked: Room comfort
Disliked: Property conditions & facilities
good xmas day and New Years day buffets, the rest of the evening buffet meals disappointing - noisy, long queues to enter at times, food items missing and cafeteria style crowding.
Stayed 14 nights in Dec 2022
Response from Bente on 17 Jan 2023
Dear Michael, Thank you very much for your review and for choosing the H10 Lanzarote Princess for your holiday in Lanzarote.The most important thing for us is to know that our guests are satisfied with the services we offer and that they enjoy a pleasant stay in our hotel. For the same reason, we attach great importance to the comments of our guests as they help us to improve every day, thus offering better services.We look forward to welcoming you back very soon to show you the improvements we have made.Best regards,Bentejui Artiles

10/10 Excellent

Ann

Stayed 2 nights in Dec 2022
Response from Bente on 17 Jan 2023
Dear Ann, First of all thank you very much for choosing the H10 Lanzarote Princess and rates us according your experience.From me and all the staff, we do hope to welcome you back soon for another fantastic stay.Kind regards,Bentejui Artiles

8/10 Good

Shirley

Liked: Staff & service, amenities, property conditions & facilities
I liked the efficiency and friendliness of the staff. My room was cleaned every day and there was plenty of choice in the restaurant. I was on my own so felt a bit isolated. Maybe H10 could do a solo holiday.
Response from Bente on 17 Jan 2023
Dear Shirley, First of all I wanted to thank you for taking the time to write this beautiful review and for choosing the H10 Lanzarote Princess for your holidays in Lanzarote.I am pleased to know that you had a relaxing time in our hotel and that you enjoyed our services.We all do hope to welcome you back soon again.Kind regards,Bentejui Artiles

10/10 Excellent

richard

Stayed 7 nights in Nov 2022

10/10 Excellent

Scotti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I loved the Italian food night yesterday! The fagottini with ham and the ravioli with pesto were amazing. Also, cleaning and service have been always excellent. I will book again in the near future. Thank you, I really enjoyed the experience.
Stayed 5 nights in Nov 2022
Response from Bentejui Artiles on 27 Nov 2022
Dear Scotti, First of all thank you very much for choosing the H10 Lanzarote Princess for your holidays in Lanzarote and for taking the time to write such a beautiful review.Our first aim is to create fantastic holidays and knowing that you enjoyed your stay is very satisfactory for us.From me and all the staff, we hope to welcome you back soon for another fantastic stay.Kind regards,Bentejui Artiles

10/10 Excellent

Charlene

Liked: Cleanliness, staff & service, property conditions & facilities
Great time great location and staff were very attentive, highly recommend
Stayed 7 nights in Aug 2022
Response from Bentejui Artiles on 27 Nov 2022
Dear Charlene, First of all thank you very much for choosing the H10 Lanzarote Princess for your holidays in Lanzarote and for taking the time to write such a beautiful review.Our first aim is to create fantastic holidays and knowing that you enjoyed your stay is very satisfactory for us.From me and all the staff, we hope to welcome you back soon for another fantastic stay.Kind regards,Bentejui Artiles

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tony
It was very good abd up to expectations
Stayed 1 night in Jun 2022
Response from Bentejui Artiles on 27 Nov 2022
Dear Anthony, First of all I wanted to thank you for taking the time to leave your opinion and for choosing the H10 Lanzarote Princess for your holidays in Lanzarote. I am very happy to know that we could meet your expectations and that you could enjoy your stay in our hotel. We all do hope to welcome you back soon again for another fantastic stay! Kind regards,Bentejui Artiles

10/10 Excellent

Neil

Stayed 4 nights in May 2022
Response from Juan Salmerón on 10 Jun 2022
Dear Neal, First of all I wanted to thank you for taking the time to share your experience regarding your last stay in our hotel and for choosing the H10 Lanzarote Princess for your holidays in Lanzarote. It is a pleasure for us to know that you enjoyed your stay. We all do hope to welcome you back soon for another fantastic holiday. With kind regards, Juan Salmerón

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comments on Lanzarote Princess
Very well organised, clean and comfortable hotel. All aspects of the hotel were very good and would both return and recommend to anyone,
Stayed 6 nights in Mar 2022
Response from Natascha S. on 5 May 2022
Dear Mike, First of all I wanted to thank you for taking the time to leave your opinion and for choosing the H10 Lanzarote Princess for your holidays in Lanzarote. I am very happy to know that you enjoyed your holidays. I would like to remind you that our guests opinion is very important for us as it helps us to improve our services. We will forward your feedback to the head of the department. We all do hope to welcome you back soon again for another fantastic stay and to show you the improvements! With kind regards,

10/10 Excellent

Hilary

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Entertainment team were excellent, especially for the children.
Stayed 7 nights in Feb 2022
Response from Bentejui Artiles on 27 Nov 2022
Dear Hilary, First of all thank you very much for choosing the H10 Lanzarote Princess and rates us according your experience.From me and all the staff, we do hope to welcome you back soon for another fantastic stay.Kind regards,Bentejui Artiles

8/10 Good

Genevieve

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay at the lanzarote princess. Everything was kept extremely clean and everything easily accessible with our 2 children (3 and 18 months). The heated pool was a godsend as the main pool was still very cold! The only downside was the “dress code” in the restaurant where men are not allowed to wear shorts. I would understand no sportswear but to say no shorts at all seems odd in a warm climate and also in a restaurant which isn’t high end! Apart from that everything was great!
Stayed 7 nights in Feb 2022
Response from Juan Salmerón on 17 Feb 2022
Dear Genevieve, First of all I wanted to thank you for taking the time to leave your opinion and for choosing the H10 Lanzarote Princess for your holidays in Lanzarote. I am very happy to know that you enjoyed your holidays and that you liked our pools and gardens. I would like to remind you that our guest's opinion is very important for us as it helps us to improve our services. The dress code is only during the winter season and it is a rule from the Head Office, we can not do anything about it. I am sorry for any inconvenience this has caused you. We all hope to welcome you back soon again for another fantastic stay. With kind regards,

8/10 Good

Frank

Stayed 2 nights in Feb 2022
Response from Bentejui Artiles on 27 Nov 2022
Dear Frank, First of all thank you very much for choosing the H10 Lanzarote Princess and rates us according your experience.From me and all the staff, we do hope to welcome you back soon for another fantastic stay.Kind regards,Bentejui Artiles

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022
Response from Bentejui Artiles on 27 Nov 2022
Dear Anonymous, First of all thank you very much for choosing the H10 Lanzarote Princess and rates us according your experience.From me and all the staff, we do hope to welcome you back soon for another fantastic stay.Kind regards,Bentejui Artiles

10/10 Excellent

DAVID, Vancouver

Stayed 6 nights in Dec 2021
Response from Bentejui Artiles on 27 Nov 2022
Dear David, First of all thank you very much for choosing the H10 Lanzarote Princess and rates us according your experience.From me and all the staff, we do hope to welcome you back soon for another fantastic stay.Kind regards,Bentejui Artiles

8/10 Good

bruce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with lovely pool area with amazing plants. Great location for restaurants and beach.
Stayed 2 nights in Oct 2021

6/10 Okay

Graziano

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff,.we didn't like the pool area's closing at 6pm..
Stayed 9 nights in Sep 2021

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Excellent 4* hotel I’ve stayed in worse 5*. Really made an effort at H10 to up their game. Upgraded to AI at check in good value if you like a couple of drinks. My only criticism is the pool bar and snack bar mainly only have 1 member of staff. Not enough at busy times and feel sorry for the staff member as they are literally run off their feet. Other than that would 100% recommend and I’ve stayed in 90% of the hotels in Playa Blanca.
Stayed 3 nights in Aug 2021
Response from Bentejui Artiles on 12 Dec 2022
Dear Andrew, First of all thank you very much for choosing the H10 Lanzarote Princess and rates us according your experience.From me and all the staff, we do hope to welcome you back soon for another fantastic stay.Kind regards,Bentejui Artiles

2/10 Terrible

Lindsey

Disliked: Staff & service, property conditions & facilities, room comfort
Do not stay here. Worst hotel we’ve been too
The service was appalling. I never review hotels and I’ve never left a hotel before but we didn’t even stay 1 night and got a refund and left. They were so rude it was shocking. Our shower or air con didn’t work in our room - surely something that would always be checked before checking someone in, apparently not. They refused to put us in a new room until gone 9pm when the maintenance admitted defeat and said it couldn’t be fixed. At which point we were told to wait another couple of hours for them to clean a new room for us which we had been asking them to do for hours. No apology not even once. Just patronising and rude. I would never stay here again for free let alone give them any of my money. It was the worst experience I have EVER had at a hotel. We moved to a different hotel and had the best holiday with the most amazing staff and facilities and a working shower! The pictures make this hotel look a lot better than what it does. Very old and run down and the staff just don’t want to be there and don’t care about the guests stay at all. Terrible place. Please don’t do it to yourselves, you will regret it, like we did.
Stayed 5 nights in Aug 2021
Response from Bentejui Artiles on 12 Dec 2022
Dear Lindsey,Thank you very much for your review and for choosing the H10 Lanzarote Princess for your holiday in Lanzarote.The most important thing for us is to know that our guests are satisfied with the services we offer and that they enjoy a pleasant stay in our hotel. For the same reason, we attach great importance to the comments of our guests as they help us to improve every day, thus offering better services.We look forward to welcoming you back very soon to show you the improvements we have made.Best regards,Bentejui Artiles

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Overall Location is very convenient - just across the road from Dorada beach. Lots of restaurants just down the road. Entertainment was not on every night but was good on the nights we had it. Food was average and I am happy I didn't go all inclusive as we spent a lot of time at the beach where you can buy drinks cheap anyway. Staff in reception were never cheerful - specially the lady and gent manning the desk at night. I had lost an H10 promo voucher and asked if it could be replaced and they were so rude.
Stayed 6 nights in Jul 2021
Response from Ludovica Magini on 5 Aug 2021
Dear guest, Thank you very much for choosing the H10 Lanzarote Princess for your holidays in Lanzarote. We are very pleased to know that you have enjoyed your holidays with us and that you have found our location to be perfect for you. Even if you have enjoyed our services, we regret to know that our Reception staff did not fulfill your expectations. We hope to have the chance to welcome you back soon for another holiday so that we can show you our improvements. Kind regards ,

10/10 Excellent

Alison, Berkshire, UK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good to be able to do aqua gym class in the covered heated pool - as the main pool was rather chilly (as expected in mid-March - to be fair!)
Stayed 3 nights in Mar 2020

10/10 Excellent

J p

Stayed 9 nights in Feb 2020
Response from Bentejui Artiles on 12 Dec 2022
Dear J P, First of all thank you very much for choosing the H10 Lanzarote Princess and rates us according your experience.From me and all the staff, we do hope to welcome you back soon for another fantastic stay.Kind regards,Bentejui Artiles

10/10 Excellent

Giselle

Liked: Staff & service, property conditions & facilities, room comfort
Lovely stay
Stayed 6 nights in Feb 2020
Response from Ismael K. on 3 Mar 2020
Dear Giselle, It make us so proud to hear comments like yours, as it is our aim to get our guests happy during their stay. Thank you very much indeed. Kind regards,

6/10 Okay

Jen, London

Travelled with family
Liked: Cleanliness, staff & service
The heated indoor pool was a massive plus point for this hotel as the mains pools, although lovely, were freezing so our son couldn’t spend long in them. The indoor pool meant that we could spend a good amount of time swimming each day. The staff were all great - very friendly & helpful - especially the kids animation team. The welcome drink was a really nice touch. The family room we had was ok - it could do with updating & a separate room rather than the curtain would have been preferable. The buffet breakfast & dinner were also ok. The breakfast - all the usual choice & also a nice touch to have cava available for those that wanted to have some. The toasters need to be replaced - about 10 minutes to toast the bread which then ends up hard. They also need little milk jugs for the tea & coffee rather than just a couple of larger jugs meaning you need to keep going up & down for milk. The evening meal - quality & choice was a bit hit & miss. Some nights were good whereas others were quite poor. Plenty of choice in respect of fresh bread, fruit, ice cream, deserts & sweets for the kids. Worth also noting that men must wear long trousers to dinner in low season. Location was perfect - literally a few minutes walk to the beach & short walks to Playa Blanca & Playa Dorada marina.
Stayed 7 nights in Feb 2020
Response from Ismael K. on 4 Mar 2020
Dear Jen, First of all we want to thank you for choosing H10 Lanzarote Princess to enjoy your holidays in Lanzarote and for taking your time to write a review regarding your last stay. Our first aim is to create wonderful holidays for our guests and that's why we take all our guests comments into serious consideration. We are proud to know that the food in general pleased you and that you could enjoy our facilities It is a pleasure to inform you that our maintenance department works hard every day to give a great service to all our guests and to maintain the facilities with a good standard. Thank you very much again for informing us about your experience Your comments and suggestions are a great motivation to improve our service and facilities. Please do not hesitate to contact us if you have any further queries. Kind Regards,

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Lovely staff. Food in the buffet was decent. Would stay again.
Stayed 2 nights in Feb 2020
Response from Ismael K. on 3 Mar 2020
Dear guest, We thank you very much for the comments about us, and we are so happy to find your stay has been so good. We will be looking forward to your next visit! Best regards, Ismael K.

10/10 Excellent

Peter, Worcestershire UK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location for beaches and walks. Good restaurant , food good. Value for money upgrade from B&B to halfboard. Nice pools, including well heated indoor pool. Was not too happy with evening bar service in Vintage bar. Waiters got orders wrong on more than one occasion and the insistence of producing room cards to prove ID. On occasions was challenged for my signature again. One waiter in particular was unfriendly in relation to ID. Cannot remember his name, but very off putting when he served us on several evenings.
Stayed 7 nights in Jan 2020
Response from Ismael K. on 3 Mar 2020
Dear Peter, Thank you so much to take a bit of your time to rate us, and give us some feedback. Best regards,

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Disappointed with swimming pools and SPA facilitir
Large comfortable hotel with good customer service. However, we were very disappointed with the swimming pools and very unhappy to find out there was no steam room or jacuzzi. The main pool which is used in all their marketing materials is literally unusable as the water is kept at an ice cold temperature. The slightly heated indoor pool was too small for the size of hotel - only about 10-12 meters long and It was largely used for families and their toddlers.
Stayed 7 nights in Dec 2019
Response from Deborah DN on 15 Jan 2020
Dear Guest, We would like to thank you for taking the time to write this review and for choosing H10 Lanzarote Princess for your holidays. We are happy to see that you have enjoyed our customer service provided. The satisfaction of our customers is our highest priority, and we regret that the quality of your holiday was compromised by the incidents mentioned on your review. Regarding the less positive opinions you have written, we appreciate your honesty and we assure you that all comments have been taken into consideration . Our goal is to work harder in order to improve and enhance our overall guest experiences. We hope that this unfortunate incident did not overshadow the more pleasant aspects of your stay, as it would be a pleasure to welcome you again at our hotel. Please do not hesitate to contact us for any further queries.

10/10 Excellent

David, Vancouver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very good time there. The Christmas dinner was impressive! All the staff were so nice and professional.
Stayed 6 nights in Dec 2019
Response from Ismael K. on 15 Jan 2020
Dear David, It make us so proud to hear comments like yours, as it is our aim to get our guests happy during their stay. Thank you very much indeed. Kind regards,

8/10 Good

Verified traveller

Stayed 14 nights in Dec 2019
Response from Ismael K. on 24 Dec 2019
Dear Guest, Thank you very much for your rating. Kind regards

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 2 nights in Dec 2019
Response from Ismael K. on 19 Dec 2019
Dear Guest, Thank you so much for rating us. Best regards,

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2019
Response from Ismael K. on 19 Dec 2019
Dear Peter, Thank you very much for taking your time to rate us. Best regards,

6/10 Okay

Verified traveller

Travelled with partner
VERY GOOD LOCATION IN PLAYA BLANCA. POOR/VERY AVERAGE FOOD .
Stayed 7 nights in Nov 2019
Response from Ismael K. on 19 Dec 2019
Dear Guest, Thank you very much to share your experience with us in this channel, and for your suggestions. Kind regards,

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Bad start but happy ended
it had a bad beginning from the not very welcome check-in were I did not get offered the welcome bubbly glass that I had to ask for, to my key room that because I did an early check-in at 10 am when I got in the hotel and they told me my room was getting cleaned and in the mean time I could have done some hotel activities at 11am and 12pm to get myself busy while waiting but no one told me and when I went back at 1 asking if the key was ready no one was really looking available to assist me and when after the massage I had I went back to ask for the luggage beside the very polite man who took my luggage no one was looking keen to assist me and when I went in to my room I found out the glasses dirty, the bathroom and floor of my room was not clean so I was really disappoited from this at the beginning but after I went to report this to the recepetion and had to go twice to say that the glasses were still dirty and had to bring it myself and the day after I found finally the kind guest relations manager Ludovica that took finally care of me and the situation and gave me instead of one of my hb dinner gave me a japanese restaurant dinner. It was also my birthday and I was travelling alone so I was very disappointed of the choice and finally my birthday afternoon I found the champagne in my room thanks to her and the cleaner lady that was in the morning there finally took care of my room and was always careful to give me what I needed. In the end turned up fine thanks to Ludo.
Stayed 5 nights in Nov 2019
Response from Ludo M. on 9 Dec 2019
Gentile Sra, Grazie mille per aver scelto l'H10 Lanzarote Princess per le sue vacanze a Lanzarote e grazie per aver condiviso la sua opinione riguardo al suo ultimo soggiorno. Le chiedo scusa di nuovo per non essere stati all'altezza delle sue aspettative rispetto all'arrivo ricevuto. Sono davvero contenta di sapere che con il mio aiuto, sia riuscita finalmente a godere del suo soggiorno con noi. Le ricordo che i suoi commenti sono giá stati inoltrati ai capi dipartimento in modo da poter trovare soluzioni rapide ed efficaci. Speriamo di avere la possibilitá di riceverla di nuovo per un altro soggiorno con noi. Cordiali saluti ,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Nov 2019
Response from Ismael K. on 19 Dec 2019
Dear Guest, Thank you very much for rating us! Best regards,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and the indoor pool a real bonus. Not keen on allocated room which was a long distance from hotel facilities, Received much help from hotel reception after booked/paid for Urbis shuttle failed to meet us at Arrecife Airport and we had to travel by taxi (50 Euros). We need some help in reclaiming money from Urbis. They offered feeble excuses for their no-show which cost us over an hour message about at airport searching for them.Suggest you do nt in future recommend them as you did to us.
Stayed 8 nights in Nov 2019
Response from Ismael K. on 19 Dec 2019
Dear Guest, Thank you very much for your sharing your experience. Our staff works hard every day to help our guests making their stay as nice as possible, and it is a pleasure for us to know they helped you in this matter! We will be looking forward to your next visit! Best regards,

8/10 Good

Margaret

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great location
Very convenient for Dorada beach and restaurants and shops. Lovely hotel. Food good and varied in buffet restaurant. Restaurant very understaffed, with our dirty plates pileing up on our table on most occassions to the point where we had to remove them ourselves. Some of The staff worked very hard whereas others did not seem to do the same.Beds quite firm although did give excellent toppers on request. Very good and large sunbathing area although did get the wind when we were there. All in all would return, but need to make improvements in restaurant staff
Stayed 7 nights in Nov 2019
Response from Ismael K. on 27 Nov 2019
Dear Margaret, Thank you very much for sharing your opinion. We are glad to see you enjoyed your stay at H10 Lanzarote Princess. Kind regards,

10/10 Excellent

Kathy

Stayed 7 nights in Nov 2019
Response from Bentejui Artiles on 12 Dec 2022
Dear Kathy, First of all thank you very much for choosing the H10 Lanzarote Princess and rates us according your experience.From me and all the staff, we do hope to welcome you back soon for another fantastic stay.Kind regards,Bentejui Artiles

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2019
Response from Ismael K. on 18 Nov 2019
Dear Gary, Thank you so much to take a bit of your time to rate us, and give us some feedback. We hope we helped you create good memories during your stay! Best regards, Ismael K.

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Brilliant relaxing time no pressure
Stayed 7 nights in Nov 2019
Response from Ismael K. on 13 Nov 2019
Dear Helen, Thank you so much to take a bit of your time to rate us, and give us some feedback. We hope we helped you create good memories during your stay! Best regards,

8/10 Good

Jamie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Oct 2019
Response from Ismael K. on 7 Nov 2019
Dear Jamie, we thank you very much for your comments about the hotel, and we are so happy to find your stay has been so good. We hope to see you again! Kind regards,

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in an excellent location.
Very good hotel in an excellent location. Walking distance to the beach, strip, town and the marina. Plenty of restaurants nearby. Breakfast good if a little chaotic but probably due to being school holidays. Staff did a good job of cleaning tables and keeping the wide selection well stocked. Pool area excellent. Would definitely stay again.
Stayed 6 nights in Oct 2019
Response from Ismael K. on 5 Nov 2019
Dear Mark, It's great to know you liked the hotel, and you appreciate the staff efforts! Thank you so much to share your experience, and for rating us. Best regards,