Villa Alondra | Private pool
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Reviews of Villas Alondra

4 out of 5
Villas Alondra
C/ Los Volcanes, 16, Los Mojones, Puerto del Carmen, Tías, Las Palmas

Reviews

9.2

Wonderful

Rating 10 - Excellent. 29 out of 40 reviews" "
Rating 8 - Good. 8 out of 40 reviews" "
Rating 6 - Okay. 1 out of 40 reviews" "
Rating 4 - Poor. 2 out of 40 reviews" "
Rating 2 - Terrible. 0 out of 40 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Callum

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent in every way. A great stay.
Stayed 14 nights in Jul 2023
Response from The Villas Alondra Team on 18 Jul 2023
Dear Mr. Roberts,Thank you very much for such a positive review of your stay. Your feedback will be shared with all the villas team as I am sure they find such comments motivating.Once more we thank you for sharing your experience with us and look forward to serving you again soon.Yours sincerely,The Villas Alondra Team.

10/10 Excellent

Kristine

Travelled with family
Liked: Cleanliness, room comfort
Great stay
Beautiful villa
Stayed 5 nights in Apr 2022

4/10 Poor

Edward

Liked: Room comfort
Avoid Bungalow 5
Bungalow we stayed in was not one we booked we had one bed not two we ordered. Shower was very dirty and we were next to restaurant and was very noisy from early to late so little sleep and not private as storage for chairs and tables was next to our garden.Did complain on arrival but told hotel was fully booked.
Stayed 7 nights in Dec 2021

10/10 Excellent

Jane

Liked: Cleanliness, room comfort
Amazing, relaxing, fabulous
We stayed in the hotel for one night before leaving for the UK after a disastrous cruise. It was magnificent! The staff were amazing, as was the hotel. It was just what we needed after a very stressful holiday!
Stayed 6 nights in Mar 2020
Response from Commercial Manager on 11 May 2020
Many thanks from Alondra Staff. We hope to see you soon. Regards

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, room comfort
Stayed 11 nights in Mar 2020
Response from Commercial Manager on 20 Mar 2020
Many thanks from Alondra Villas & Suites staff We hope to see you soon Regards

10/10 Excellent

dave, Cambridge uk

Travelled with family and small children
Liked: Cleanliness, amenities
Very happy with our property, we had a 3 bedroom bungelow for 3 adults and 1 child, a great garden and everything was spotless. Would recommend to anyone.
Stayed 6 nights in Feb 2020
Response from Commercial Manager on 20 Mar 2020
Many thanks from Alondra Villas & Suites staff We hope to see you soon. Regards

8/10 Good

damien

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Nice suites, avoid cottages - Needs IT investment
The booking was made as a business and pleasure trip, enabling me to work whilst enjoying the warm evenings. I had originally booked one of the cottages, however on arrival I found it to be too dark inside, lacking any form of wow factor - given the price. It didn’t have have Smart TV and had had poor internet connectivity - even with the hotspot provided on arrival. I made a complaint and eventually agreed to pay for an upgrade to a suite, which was much brighter and made for a better stay. That said no Smart TV and very poor quality hotspot, which had to be reset with a walk to reception on a couple of occasions. Breakfast was included and of excellent quality, alongside the staff who were great! What started off as a poor stay improved after a costly upgrade. If only the technology was upgraded and improved (TV, internet, and even a phone in the room), I would come back. Until then I’ll go back to my previous stay Villa Kamezi, which enabled me to combine business and pleasure.
Stayed 10 nights in Mar 2020
Response from Commercial Manager on 16 Mar 2020
Dear customer Many thanks from Alondra staff We plan to initiate our telecommunications reforms in the coming months of May and June 2020. This project already contemplates the replacement of all our televisions and our hotspots. We hope to see you soon Regards

10/10 Excellent

Billing, UK

Travelled with group
Liked: Amenities
Quiet location, reasonable size pool, cleaned daily, wifi bit hit and miss, rooms adequate for 6. Only the master bedroom had a/c, wasnt a problem as it was february but could get warm in summer
Stayed 3 nights in Feb 2020
Response from Commercial Manager on 11 Feb 2020
Many thanks from Alondra staff We hope to see you soon Regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so helpful and nice. The room was amazing and breakfast was really well done.
Stayed 3 nights in Jan 2020
Response from Commercial Manager on 27 Jan 2020
Many thanks from Alondra staff. We hope to see you soon. Regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious, private and well appointed villas with a great south-facing aspect and friendly service.
Stayed 5 nights in Jan 2020
Response from Commercial Manager on 13 Jan 2020
Many tnanks from Alondra Staff. We hope to see yopun soon. Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 8 nights in Jan 2020
Response from Commercial Manager on 13 Jan 2020
Gracias - Many thanks

10/10 Excellent

Verified traveller

Stayed 4 nights in Jan 2020
Response from Commercial Manager on 13 Jan 2020
Many thanks - Gracias

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
there was nothing i disliked. liked property very clean breakfast was fantastic 5 star.
Stayed 7 nights in Sep 2019
Response from Commercial Manager on 16 Dec 2019
Many thankas from Alondra Staff. Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at Alondra Villa's in early October, very happy with the villa and the pool. nice location and complex - can walk to the sea front but suggest getting a taxi back as it's uphill all the way, certainly recommend the complex, the breakfasts were very nice and pleasent sitting by the communal pool. About 10 mins to the airport by car
Stayed 7 nights in Oct 2019
Response from Commercial manager on 25 Oct 2019
Many thanks from Alondra Staff We hop to see you soon Regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On arrival we had a very warm welcome and reception staff were extremely knowledgeable and helpful. We were given an upgrade from a villa to a suite on arrival which was amazing. The suite with a great sized private pool was of a high standard, very clean and very spacious. The cleaners of the suite and the pool came every day. The beds were comfortable and we had air conditioning in the bedrooms. Only thing I wished they had was an oven so we could cook more variety of foods as we self catered. The stove top and microwave were great and the optional bbq. The private tablet for the suite was a brilliant idea and helped us understand what lewisite activities there were to do and it was easy to contact reception with any queries or issues.
Stayed 7 nights in Aug 2019
Response from Commercial Manager on 3 Sept 2019
Dear Customer. Thank you very much for your comments and ratings. We hope to see you again soon. Regards

10/10 Excellent

Verified traveller

Stayed 9 nights in Aug 2019
Response from Commercial Manager on 26 Aug 2019
Muchas gracias por sus valoraciones. Saludos

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upmarket complex well maintained with lovely mature trees. Friendly staff and nice breakfast.
Stayed 5 nights in Aug 2019
Response from Commercial Manager on 19 Aug 2019
Dear customer. Many thanks from Alondra staff. We hope to see you again. Regards

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Spacious villa, great location and breakfast buffet.
Stayed 5 nights in Jul 2019
Response from Commercial Manager on 19 Aug 2019
Dear customer. Many thanks from Alondra staff. We hope to see you again. Regards

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was very clean and private we thoroughly enjoyed our stay
Stayed 12 nights in Jul 2019
Response from Commercoal Manager on 19 Aug 2019
Dear customer. Many thanks from Alondra staff. We hope to see you again. Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2019
Response from Pablo Rivero on 6 May 2019
Many thanks from Alondra Staff. We hope to see you again. Regards

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Stay
Amazing accommodation and service. Pool was a bit cold and didn't realise we had to ask at point of booking to have heated pool. Lovely and quiet area. Spa was great. Breakfast excellent. Would strongly recommend.
Stayed 7 nights in Mar 2019
Response from Commercial Manager on 20 Mar 2019
Dear customer. Many thanks from Alondra staff. We gope to see you soon. Regards

6/10 Okay

Cristina

Travelled with family and small children
Lo mejor la amabilidad de todo el mundo y el restaurante.
Stayed 5 nights in Feb 2022
Response from Villas ALondras on 23 Mar 2022
Muchas gracias por su valoración Saludos

10/10 Excellent

Verified traveller

Stayed 14 nights in Jul 2020
Response from Commercial Manager on 17 Aug 2020
Muchas gracias de todo el Staff. Esperamos verles pronto

8/10 Good

Bruno, Puerto del Carmen Tías

Travelled with family
Liked: Cleanliness, staff & service
Très joli complex avec une privacy entre chaque villas agréable, dommage que les villas n’est pas la vue jusqu’à la mer. Piscine individuelles nettoyées dès que besoin, pompe à chaleur mais certaine HS. Endroit très agréable avec villas spacieuses et bien agencées.
Stayed 5 nights in Feb 2020
Response from Commercial Manager on 2 Mar 2020
Many thanks from Alondra Staff We hope to see you soon Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities
Stayed 16 nights in Jan 2020
Response from Commercial Manager on 27 Jan 2020
Many thanks from Alondra staff. We hope to see you soon. Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2019
Response from Commercial Manager on 17 Dec 2019
Many thanks from Alondra Staff. Regards

4/10 Poor

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities
Pros: Good breakfast and service at the pool restaurant Cons: The villas are a bit run down, private pool was very moldy, blood on curtains, wax on the couch, ants everywhere - the suites seemed much nicer and newer at approx.the same price. Also, at this time of year (Nov) the private and public pools are useless b/c not heated. Oh well, they can be heated but nobody told us even when we mentioned that they are too cold for the baby. They started heating the public pool on our departure day. The front desk seemed to be annoyed by tourists but this may be just normal on these Islsnd. I just had expected better service in this supposedly upscale place
Stayed 7 nights in Nov 2019
Response from Commercial Manager on 20 Nov 2019
Dear Customer. The heated pool service is announced through all channels. This service is announced with the warning that must be counted before so that on arrival the water with temperature. Our staff is happy and happy as our satisfaction rates reflect. The service charge is a decision of the general management. We appreciate your comments. Regards

10/10 Excellent

Helmut, München

Travelled with family
Liked: Cleanliness
Plus: begehbare Duschen; Pool mit Treppe und täglicher Pflege des Pools; Auf Anfragen und Wünsche wurde umgehend reagiert. Algemein, eine sehr gepflegte und ruhige Anlage.
Stayed 14 nights in Oct 2019
Response from Commercial Manager on 21 Nov 2019
Vielen Dank für Ihre Kommentare und Bewertungen. Wir hoffen, Sie bald zu sehen. Grüße

10/10 Excellent

Leena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Syyslomareissu
Perheloma kahden teini-ikäisen kanssa. Villa oli tilava ja siisti. Oma uima-allas huippu. Pyytämällä sai respasta grillin lainaksi ja grillasimme parina iltana omalla terassilla.
Stayed 7 nights in Oct 2019
Response from Commercial manager on 27 Oct 2019
Kiitos paljon kommentteistasi. Toivomme tapaamme pian. Terveiset

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2019
Response from Director comercial on 16 Oct 2019
Muchisimas gracias. Esperamos verle pronto. Saludos

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Stayed 7 nights in Sep 2019
Response from Directo Comercial on 14 Oct 2019
Many thanks. We hope to see you soon Regards

10/10 Excellent

Jose Maria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Preciosa villa en Lanzarote
Preciosa villa donde poder relajarse en Puerto del Carmen.Instalaciones perfectas, piscina privada, casa totalmente equipada y personal muy atento. Para repetir.
Stayed 5 nights in Sep 2019
Response from Director Comercial on 4 Oct 2019
Estimado cliente. Muchas gracias por sus comentarios y valoraciones. Saludos

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 14 nights in Aug 2019
Response from Direccion Comercial on 12 Sept 2019
Muchas gracias por sus comentarios y valoraciones

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Stayed 4 nights in Jun 2019
Response from Commercial Manager on 19 Aug 2019
Dear customer. Many thanks from Alondra staff. Regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Positivo: El personal del restaurante , encantador. Negativo: Si tienes un problemita entre la 1 y las 7 horas ni funciona recepción ni hay guardia de seguridad en el complejo.
Stayed 3 nights in May 2019
Response from Director Comercial on 18 May 2019
Estimado cliente. Disponemos de guardia de seguridad desde las 12.30 a las 07.00 horas. El personal se encuentra dando vueltas y hay controles de hora donde deben de pasar obligatoriamente. Agradecemos sus comentarios. Saludos

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Villa was ruim en de omgeving was rustig. Goed ontbijt.
Stayed 7 nights in Mar 2019
Response from nora.k. on 4 Apr 2019
Many thanks for your comments. It will be a pleasure to receive you once again in our resort.

10/10 Excellent

alain, Cormeilles en parisis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
À recommander
Très bon accueil, la direction nous a attribué une villa avec piscine privée malgré une erreur d hôtel.com sur la description mal rédigée. Nous avons réclamé un barbecue livré dans les 10 minutes.Ménage journalier dans les villas, Résidence très calme, service irréprochable, entretien de la piscine tous les jours, Jardins et rues communes très propres et entretenus. À réserver sans hésiter
Response from Commercial Manager on 3 Sept 2019
Cher client. Merci beaucoup pour vos commentaires. Tout le personnel d'Alondra Villas vous remercie. Nous espérons vous voir bientôt. Salutations