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Reviews of Emporium Lisbon Suites

4 out of 5
Emporium Lisbon Suites
Rua dos Bacalhoeiros, 18, Lisbon

Reviews

9.6

Exceptional

Rating 10 - Excellent. 433 out of 533 reviews" "
Rating 8 - Good. 87 out of 533 reviews" "
Rating 6 - Okay. 8 out of 533 reviews" "
Rating 4 - Poor. 3 out of 533 reviews" "
Rating 2 - Terrible. 2 out of 533 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Madeline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay in a great location. Staff were super helpful and accommodating and the room was beautiful!
Stayed 2 nights in Apr 2024

4/10 Poor

FRANCISCO ANDRES

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Our room was not cleaned on the next day that we arrived. We called to the staff when we arrived to the room around 9 PM and at that time they could not solve it. We had to go out to buy toilet paper
Stayed 2 nights in Mar 2024
Response from Sandra on 4 Apr 2024
Dear Francisco Andres, we are very sorry that your stay was not as expected, in fact by mistake we didn't cleaned your room on the second day, and for that we apologize. We always leave in the suites several paper rolls and also there is a small cabinet in our facilities with extra toilet paper and towels, we are sorry you could not find it. Once again accept our apologies and hope you can visit us again in the future. Thank you

10/10 Excellent

Chuck

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great It was close to most of the multiple modes of transportation to get around the city. It was within walking distance to the old town and its sites. There were quite a few restaurants and cafe's nearby.
Stayed 2 nights in Dec 2023

10/10 Excellent

Shea

Stayed 1 night in Nov 2023

10/10 Excellent

Mirangela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Emporium suites in Lisbon was wonderful. Our apartment was extremely spacious, comfortable, equipped with all we needed. It is a guesthouse and doesn’t function like a full service hotel but digital check-in was smooth; the owners provide entry codes and they are very responsive on WhatsApp. The young woman in the office (one of the owners?) from 10 am to 2 pm was helpful and friendly. The area is delightful, very close to the pier, to the Metro and buses, and to the praça do comercio, walkable to great sites, restaurants and shops.

6/10 Okay

Stephen

Travelled with partner
Liked: Cleanliness, staff & service
Convenient to the Metro but in a very touristy area. Menus shoved in your face every 2 minutes as you try and walk. Entry is very dark at night with the only light being the code box. Felt unsafe. Restaurants blasted music until midnight and then moved tables and chairs directly under our window. Room had concrete floors and was very dark at night with cheap, uncomfortable furniture. I felt like I was staying in my garage. Rug with turned up edges was a serious trip hazard. The handle to the fire door in the hall was unattached. That could have been deadly in a fire.
Stayed 5 nights in Nov 2023

10/10 Excellent

Rachel, Tampa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, wonderful staff! Absolutely would stay here again.
Stayed 3 nights in Nov 2023

8/10 Good

Nancy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun place to stay. Cool vibe. Rooms are huge! The owners are very nice and helpful. They will schedule reservations and get transportation arranged for you. Be aware though - the restaurant next door gets really loud at night. If you want to sleep before 11 pm it may be hard if you are staying in first floor rooms. The owners are aware but there is nothing they can do.
Stayed 3 nights in Nov 2023

10/10 Excellent

Patrice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, great place, Nice room! Perfect.
Stayed 1 night in Nov 2023

8/10 Good

Dianne

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Quirky, clean hotel with spacious rooms with a complete kitchen. Very walkable to restaurants and a little market next door for breakfast groceries. Cleaning service every other day. Near old town for sightseeing.
Stayed 5 nights in Oct 2023

8/10 Good

Alejandro

Stayed 4 nights in Oct 2023

10/10 Excellent

Yoel

Stayed 3 nights in Oct 2023

10/10 Excellent

hu-chen

Stayed 2 nights in Sep 2023

10/10 Excellent

bhupendra, san francisco

Travelled with partner
Liked: Property conditions & facilities
I liked this property and the owner Sandra who helped us get the transfer to the airport. The company you used was very poor. They use Uber for rides. We nearly missed our flight.
Stayed 7 nights in Sep 2023
Response from Sandra on 29 Sept 2023
Thank you so much for your feedback, it was a pleasure to have you in Lisbon! Next time you visit us, make sure to book the transfer with us! Thank you!

10/10 Excellent

Troy

Stayed 1 night in Sep 2023

10/10 Excellent

Bryan

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
This is a great play to stay. It is close to transportation and food.
Stayed 1 night in Sep 2023
Response from Sandra on 29 Sept 2023
Dear Bryan, thank you for your feedback, it was a pleasure to welcome you in Lisbon!

10/10 Excellent

Teresa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
We had a wonderful stay. The room was lovely, and located in the old town.
Stayed 2 nights in Sep 2023
Response from Sandra on 18 Sept 2023
Thank you so much for your kind feedback, it was a pleasure to have you in Lisbon! All the best!

10/10 Excellent

Derek

Location was great. No road to drive up to so we had a bit of trouble finding it. Once we did very worth it.
Stayed 2 nights in Jul 2023
Response from Sandra on 22 Aug 2023
Thank you so much for your feedback, it was a pleasure to welcome you in Lisbon!

10/10 Excellent

Giuseppe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, very clean and spacious rooms, friendly staff and reasonably price. Highly recommend it.
Stayed 4 nights in Jul 2023
Response from Sandra on 22 Aug 2023
Thank you so much for your feedback, it was a pleasure to welcome you in Lisbon!

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great property, so close to so many great places in Lisbon
Stayed 2 nights in Jun 2023
Response from Sandra & Sofia on 20 Jul 2023
Thank you so much for your feedback, it was a pleasure to welcome you in Lisbon!

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities
This is a fantastic setup - I have never to a place without staff, but it was super easy to get into the building and room. The room was humongous- would be great for a week! The location was dead center to Lisbon, everything was easily accessible from it. There was a public carpark about 5 mins walk, though also street parking around the area.
Stayed 1 night in Jun 2023
Response from Sandra & Sofia on 20 Jul 2023
Dear John, thank you so much for your feedback! It was a pleasure to have you in Lisbon, happy to know you enjoyed! Thank you!

8/10 Good

Llewellyn

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 2 nights in Jun 2023
Response from Sandra & Sofia on 20 Jul 2023
Thank you so much for your comments.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The loft was larger than expected. Very clean and quiet. Susan and Sandra were extremely nice, friendly and very helpful. Check in and out was easy and flawless. The location is close to all amenities and sites. Highly recommend staying at Emporium Lisbon Suites.
Stayed 3 nights in Jun 2023
Response from Sandra & Sofia on 20 Jul 2023
Dear David, thank you so much for your feedback, it as a pleasure to have you in Lisbon! See you next time!

10/10 Excellent

susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
lovely stay. would recommend to anyone who is spending time in Lisbon.
Stayed 1 night in May 2023
Response from Sandra on 5 Jun 2023
Dear Susan, thank you so much for your feedback! It was a pleasure to have you in Lisbon!Thank you!

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Prefect place to stay
Stayed 1 night in May 2023
Response from Sandra on 30 May 2023
Thank you for your feedback. It was a pleasure to have you!

10/10 Excellent

Sandy

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an incredible place. We travelled with family and rented 3 rooms for a week. All of them were equally fantastic. Sofia and Sandra were super responsive and helpful. The rooms were spotless and regularly cleaned. The location was perfect- close to places to eat, shopping and tourist sites. Would go back in a minute- highly recommend.
Stayed 7 nights in Apr 2023
Response from Sandra on 26 Apr 2023
Dear Sandy, thank you so much for your feedback! So happy to know you have enjoyed your stay! We will be waiting for you next time :-)!! Thank you!Sandra & Sofia

10/10 Excellent

Jasvir Singh

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Sandra on 23 May 2023
Thank you so much for your feedback! It was a pleasure to host you!

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large, clean, quiet room. Great central location and friendly, helpful staff
Stayed 2 nights in Apr 2023
Response from Sandra on 15 Apr 2023
Dear Mark, thank you so much for your comments, it was a pleasure to host you in Lisbon!

10/10 Excellent

mary ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean and spacious.
Stayed 1 night in Apr 2023
Response from Sandra on 4 Apr 2023
Thank you so much for your feedback and comments, it was a pleasure to have you in Lisbon!

10/10 Excellent

Caitlin, west milford

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was great. The location was very easy and walkable to plenty of food and shopping. It also wasn't far from the Castle, which was worth seeing! It had a nice little kitchen in it, which would have been helpful if we needed it (which we didn't).
Stayed 3 nights in Mar 2023
Response from Sandra on 4 Apr 2023
Thank you so much for your comments, it was a pleasure to have you in Lisbon!

10/10 Excellent

Elena

Stayed 2 nights in Mar 2023
Response from Sandra on 15 Apr 2023
Dear Elena, thank you so much for your evaluation, it was a pleasure to host you in Lisbon!

10/10 Excellent

DELIA

Travelled with family
Liked: Cleanliness, staff & service
Great location, detail instructions on how to get in property and room. Spacious room, clean, river view. Uber to and from airport less than 10 euro.
Stayed 3 nights in Mar 2023
Response from Sandra on 20 Mar 2023
Dear Delia, thank you so much for your feedback. It was a pleasure to welcome you in Lisbon!Sandra & Sofia

10/10 Excellent

Janine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect stay
I honestly can't say enough good things about this hotel. Both Sandra and Sofia are truly lovely and helpful. Gave us great recommendations and were just generally above-and-beyond helpful. The room was fantastic. So big! More than once I thought, huh, I could absolutely live here! The beds were so so comfy. The towels were honestly the biggest and best towels I've used in a hotel in a long time. We had two large openable windows overlooking the square. It honestly couldn't have been better. The location was ideal for getting around Lisbon. There were some good restaurants very nearby too when we didn't want to venture far. They were also really helpful in booking us a taxi to get to the airport for our ridiculously early flight - picked us up right outside the door. I would (and intend to) stay here again when I come back to Lisbon!
Stayed 4 nights in Nov 2022
Response from sandra & Sofia on 29 Nov 2022
Dear Janine, thank you so much for your kind words and feedback, it is such a pleasure to know that you have enjoyed your stay at Emporium! We wish you all the best and hope to see you again in Lisbon! Thank you!

10/10 Excellent

Alexa

Stayed 1 night in Oct 2022
Response from Sandra on 7 Nov 2022
Thank you so much for your comments! All the best!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Sandra on 28 Oct 2022
Thank you for your feedback!

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful spot right downtown across from the water with a spectacular view. Nice room
Stayed 1 night in Oct 2022
Response from Sandra on 10 Oct 2022
Dear Thomas, thank you so much for your feedback, it was a pleasure to have you! All the best,Sandra & Sofia

10/10 Excellent

Ana Paula

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great apartment, very nice size with kitchen and huge bathroom. We stayed at first floor with two large French doors opening to the Plaza. Great location right beside Praça do Comércio e rua Augusta. The staff was super nice. I look forward to staying there once again!
Stayed 2 nights in Sep 2022
Response from Sandra & Sofia on 1 Oct 2022
Dear Ana Paula, thank you so much for your feedback and comments! It was a pleasure to have you in Lisbon! All the best,

10/10 Excellent

Cherie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for ease of exploring Very helpful friendly staff that helped us many times from arranging taxis, train schedules, bus schedules, day trip recommendations and restaurants. Next to a noisy restaurant but nothing some earplugs didn’t fix and seems to be a common thing in Lisbon.
Stayed 5 nights in Sep 2022
Response from Sandra & Sofia on 1 Oct 2022
Dear Cherie, thank you so much for your feedback! It was a pleasure to have you in Lisbon! We wish you all the best!

10/10 Excellent

Itamar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located. Very nice and clean. Large accommodations and great price.
Stayed 1 night in Sep 2022
Response from Sandra on 21 Sept 2022
Thank you so much for your comments, it was a pleasure to have you.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The Emporium Lisbon Suites seem more well suited for someone who is staying more than one night. It has good space and the kitchenette is nice
Stayed 1 night in Sep 2022
Response from sandra on 19 Sept 2022
Thank you for your comments.

10/10 Excellent

Tahir

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff! Would definitely come back again.
Stayed 1 night in Sep 2022
Response from Sandra on 19 Sept 2022
Thank you for your comments, it was a pleasure to have you in Lisbon!

10/10 Excellent

Sonny

Travelled with family
Liked: Cleanliness, staff & service
Unique and tastefully decorated accommodations convenient to interesting area of Lisboa.
Stayed 2 nights in Aug 2022
Response from Sandra on 4 Sept 2022
Hello! Thank you so much for your feedback. It was a pleasure to have you.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently located. Helpful staff. Good sized comfortable room.
Stayed 4 nights in Jul 2022
Response from Sandra on 16 Aug 2022
Thank you so much for your feedback!

10/10 Excellent

Emily

Stayed 1 night in Jul 2022
Response from Sandra on 16 Aug 2022
Thank you so much for your feedback!

10/10 Excellent

Yeonah

Stayed 1 night in Jul 2022
Response from Sandra on 16 Aug 2022
Thank you so much for your feedback!

6/10 Okay

Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved the location and nice view of the river from the room. Close to the Metro. Good size room but somewhat noisy at night. Could hear cars at night and a person snoring in another room . Have to take to different elevators to get to top floor .
Stayed 1 night in Jul 2022
Response from Sandra on 16 Aug 2022
Thank you so much for your feedback!

10/10 Excellent

stevi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
fantastic in every way
Stayed 1 night in Jun 2022
Response from sandra on 5 Jul 2022
Thank you so much for your feedback! It was a pleasure to have you in Lisbon!

10/10 Excellent

Julie

Stayed 3 nights in Jun 2022
Response from Sandra on 20 Jun 2022
Thank you! It was a pleasure to have you! All the best!

10/10 Excellent

Kenneth

Stayed 1 night in May 2022

10/10 Excellent

Arnold

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location on the River Trejo. The staff was very helpful to us on check -in and directing us to a good restaurant. We’d come back!
Stayed 1 night in May 2022
Response from Sofia&Sandra on 17 May 2022
Dear Guest, Thank you very much for your comment and evaluation. It was a pleasure to welcome you and we hope to see you again in a near future :-)