Duplex, 1 Bedroom | Living room
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Reviews of Lisbon Serviced Apartments Chiado Emenda

4 out of 5
Lisbon Serviced Apartments Chiado Emenda
Rua da Emenda, 45, Lisbon

Reviews

9.0

Wonderful

Rating 10 - Excellent. 275 out of 446 reviews" "
Rating 8 - Good. 123 out of 446 reviews" "
Rating 6 - Okay. 25 out of 446 reviews" "
Rating 4 - Poor. 15 out of 446 reviews" "
Rating 2 - Terrible. 8 out of 446 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location, walkable to many restaurants and sites, also close to train stations for day trips outside of Lisbon. Clean unit, comfortable bed and sofa, includes a dishwasher and washer/dryer. Easy check-in with digital kiosk. Excellent communication with Lisbon Serviced Apartments, quickly replaced a broken coffee maker upon notice.
Stayed 7 nights in Apr 2024

10/10 Excellent

ALEKSANDRA

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, modern apartment. Will be coming back
Stayed 2 nights in Apr 2024

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location, clean and comfortable.
Stayed 3 nights in Apr 2024

10/10 Excellent

Paloma

Liked: Cleanliness, amenities, property conditions & facilities
Amazing place and very clean. Brazilian staff was the best!
Stayed 2 nights in Mar 2024

10/10 Excellent

Juana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice spacious apartment
Stayed 3 nights in Mar 2024

8/10 Good

RANDOLPH

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The apartment is very good. Almost everything was neat, great. But the online check-in was a bit troubling, and how to acces to the building once arriving there is not very clear. I did not find coffee and napkins in the apartment anywhere (nothing serious but this is usually provided as courtesy everywhere). As per the rest, all good. I would repeat!!!
Stayed 2 nights in Mar 2024

6/10 Okay

Melissa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The area where the hotel was located was amazing! Walkable to so many restaurants, shopping and historic sites. And an amazing coffee shop, Fabrica, is just around the corner. I had difficulty with the on-line check in, which I left to the last minute, so ended up using the check-in kiosk in the lobby of the building, which was easy. I did require a code to enter the lobby, which I found in an email that was sent to me a week before check-in. The apartment itself was clean and the sound proofing was good. It was modern, but basic. A plus was the washer/dryer machine.
Stayed 2 nights in Mar 2024

10/10 Excellent

Raphael Ramatis

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very good hotel but the cleaning could be a little better
Stayed 6 nights in Dec 2023

8/10 Good

EMANUEL

Liked: Cleanliness, room comfort
Stayed 3 nights in Jan 2024

6/10 Okay

Hong, Basking Ridge

Travelled with family
Liked: Cleanliness
I stayed at the property for three nights. I liked the location. The apartment was clean. Unfortunately, the WiFi in my apartment did not work. I contacted the management office by email twice but did not get a response. I also called the office and talked to somebody but the problem was still not resolved when I checked out.
Stayed 3 nights in Dec 2023

10/10 Excellent

Behjatolah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
great location, great service. Clean, new appliances and in great condition. The fridge was a bit noisy and they replaced it quickly—responsive, accommodating, and helpful staff. Strongly recommend.

8/10 Good

Lin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We stayed for 3 nights as a family with an old child and an adult child, really like the location of this property; it is in the heart of the old town. Walkable to everywhere within the old city; we felt like a local. Our unit is modern, newly renovated, clean and comfortable. We felt like home. A couple of notes- this is very self serviced apartment other than daily cleaning if you’d like. No front desk, it is like self check grocery store. But if you email, help comes quickly. For people who want to have a bit human interaction, then this may not be the place. The place could be more stocked, like paper towel, napkins, salt and hair conditioner etc. The first night, the air conditioner did not work. I emailed the property manager, they got their cleaner to give a remote replacement next day, which then worked well. Overall, it is a great stay. We liked it very much. Would stay again.
Stayed 3 nights in Dec 2023

10/10 Excellent

QI

Travelled with family
Liked: Cleanliness, property conditions & facilities
very clean, quiet and access all of attraction.
Stayed 3 nights in Dec 2023

10/10 Excellent

Jose, Mississauga

Travelled with partner
Liked: Amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

AUDREY

Liked: Cleanliness, property conditions & facilities
Musty from air conditioning but otherwise great.
Stayed 3 nights in Nov 2023

10/10 Excellent

Hao

Liked: Cleanliness, amenities, property conditions & facilities
Spacious with full kitchen and laundry. It even has free Netflix and Prime video. Location is convenient with nearby attractions and stores.
Stayed 4 nights in Nov 2023
Response from Lisbon Serviced Apartments Team on 28 Nov 2023
Dear Hao,Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you found our serviced apartments spacious, well-equipped, and conveniently located near attractions and stores. Providing amenities like free Netflix and Prime video is part of our commitment to ensuring a comfortable and enjoyable stay for our guests.Your feedback means a lot to us, and it motivates us to continue delivering exceptional service. We hope to have the pleasure of welcoming you back for another fantastic stay!Best Regards,Lisbon Serviced ApartmentsRegarding your visit to Lisbon during the Christmas season, I highly recommend exploring the enchanting Christmas market at Praça do Comércio. The festive atmosphere, twinkling lights, local crafts, and delicious seasonal treats create a magical experience that captures the holiday spirit of Lisbon.Best Regards,Lisbon Serviced Apartments

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, room comfort
Nice cozy apartment and great service.
The apartment was nice and cozy. Easy access to all the attractions and the area is quite. We requested to purchase detergent and was surprised that our room got cleaned when they drop off the detergent while we are out. Greatly recommended.
Stayed 2 nights in Nov 2023
Response from Lisbon Serviced Apartments Team on 21 Nov 2023
Dear Peter,Thank you for choosing Lisbon Serviced Apartments for your stay and for taking the time to share your wonderful experience with us. We are delighted to hear that you found our apartment cozy and enjoyed the great service provided by our team. Ensuring convenience and exceeding expectations are top priorities for us, and we're thrilled that our efforts made your stay memorable.Your positive feedback truly means a lot to us, and we appreciate your recommendation. We look forward to welcoming you back for another exceptional stay whenever your travels bring you to Lisbon.Best Regards,Lisbon Serviced ApartmentsAs for enjoying Lisbon during the Christmas season, I suggest visiting the "Christmas Village" at Praça do Comércio. It's a festive market with charming stalls, delightful treats, and a joyful atmosphere, perfect for embracing the holiday spirit while exploring the heart of the city.

8/10 Good

Victoria

Liked: Cleanliness, amenities, property conditions & facilities
Good apartment and area. Bed was very uncomfortable and fridge made noise all night.
Stayed 4 nights in Oct 2023
Response from Lisbon Serviced Apartments Team on 20 Oct 2023
Dear Victoria,Thank you for your valuable feedback on your recent stay with us at Lisbon Serviced Apartments. We appreciate your positive comments about the apartment and the area. We're sorry to hear about the discomfort you experienced with the bed and the noisy fridge.To address these issues, we'll ensure a more comfortable sleeping experience for your next visit. We'll also make sure the fridge noise is resolved.On a brighter note, if you plan to visit Lisbon in the Christmas season, you'll get to experience the city's magical atmosphere. Don't miss a trip to the stunning São Jorge Castle, which is even more enchanting during the holiday season.We look forward to hosting you again in the future. Best Regards, Lisbon Serviced Apartments.

10/10 Excellent

Seyed A

Liked: Cleanliness, room comfort
Stayed 5 nights in Oct 2023
Response from Lisbon Serviced Apartments Team on 20 Oct 2023
Dear Seyed A,Thank you so much for your outstanding rating of 10/10! We're thrilled to hear about your fantastic experience at Lisbon Serviced Apartments. Your satisfaction is our top priority.If you ever plan to return to Lisbon, we highly recommend visiting the charming Christmas markets in Praça do Comércio to soak up the festive atmosphere. It's a magical time to explore our beautiful city.Best Regards,Lisbon Serviced Apartments

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Very good and be careful about the check-in proces
very good: location, apartment conditions and comfort, and phone customer support availability. improvement area: 1) customer services no physical support onsite. all communication is by phone remotely "truely embracing touchless interactions". essentially, the customers will and expect to do everything themselves and sort out issues by phone! would be nice to have a support supervisor available in person onsite. 2) also be very careful watch out for ID thefts about the check-in and use online machine process at the apartments. if someone "conveniently happens to be there and offer to help you, he/she/they properly are not the real support staff and only want to take pictures of your confidential personal information... (this happened to us but we detected that...)
Stayed 5 nights in Oct 2023
Response from Lisbon Serviced Apartments Team on 19 Oct 2023
Dear Anonymous,We're thrilled to hear that you had a "very good" experience during your stay at Lisbon Serviced Apartments. It's wonderful to know that you found our location, apartment conditions, and comfort to your satisfaction. We take pride in offering top-notch phone customer support to ensure a seamless experience for our guests.Your feedback is valuable to us, and we appreciate your suggestions. We understand your desire for in-person customer service, and we'll certainly explore ways to provide on-site support in the future. Additionally, we will take your concerns about ID theft seriously and implement further security measures to enhance your safety.We'd like to invite you to consider visiting Lisbon during the Christmas season, where the city transforms into a magical wonderland. Don't miss the enchanting Christmas markets, especially the one at Praça do Comércio, which is known for its festive atmosphere and unique gifts.Best Regards,Lisbon Serviced Apartments

10/10 Excellent

yusmary

Stayed 3 nights in Oct 2023
Response from Lisbon Serviced Apartments Team on 30 Oct 2023
Estimada Yusmary,¡Gracias por tu reseña de 5/5! Nos alegra saber que tu estancia fue excelente. Si tienes más comentarios o sugerencias para compartir, no dudes en hacerlo.Si decides visitar Lisboa durante la temporada navideña, te invitamos a explorar la festiva atmósfera en el Barrio Alto, conocido por su animada vida nocturna y encanto bohemio, lo que podría añadir un toque especial a tu experiencia.¡Esperamos verte de nuevo en el futuro!Saludos cordiales,Lisbon Serviced Apartments

10/10 Excellent

Josielyn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had an excellent stay and all close to shopping, grocery and sights
Stayed 3 nights in Sep 2023
Response from Lisbon Serviced Apartments Team on 19 Oct 2023
Dear Josielyn,We're thrilled to hear that you had an excellent stay with us! It's fantastic to know that you found everything you needed close by. If you ever plan to visit Lisbon during the Christmas season, you'll get to enjoy the magical city atmosphere. Don't miss the enchanting Christmas lights at Praça do Comércio!Best Regards,Lisbon Serviced Apartments

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, room comfort
Great staff
The staff was great. We were met at the door by a gentleman who helped us with out bags as we were early for check in and he recommended a great lunch spot. He checked on us later to make sure we got into our room and had retrieved our bags. The room was as pictured was clean and nice. Check out went smoothly.
Stayed 1 night in Sep 2023
Response from Lisbon Serviced Apartments Team on 19 Oct 2023
Dear Jennifer,We're delighted to hear about your positive experience with our staff during your stay at Lisbon Serviced Apartments. It's great to know that our team made you feel welcome and provided you with helpful recommendations. We're glad you enjoyed your clean and comfortable room as well.If you ever decide to visit Lisbon during the Christmas season, you'll get to experience the magical atmosphere of the city. Don't miss the beautiful Christmas lights at Praça do Comércio – it's a sight to behold!Best Regards,Lisbon Serviced Apartments

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2023
Response from Lisbon Serviced Apartments Team on 20 Oct 2023
Dear Michael,Thank you so much for your 8/10 rating on Hoteis.com! We're thrilled to hear you had a great stay with us. If you ever decide to visit Lisbon in the Christmas season, don't miss the enchanting Christmas Market at Praça do Comércio. It's a magical experience. We hope to host you again soon!Best Regards,Lisbon Serviced Apartments

10/10 Excellent

Lee

Liked: Cleanliness, property conditions & facilities
It was my family vacation and stayed for 5days. It was really nice duplex apartment. Great location to do everything!
Stayed 5 nights in Jul 2023

6/10 Okay

Alla

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Everything was good except the bed. The bed was sooo hard. I wish the mattress was softer.
Stayed 7 nights in Jun 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Lovely apartment
Lovely little apartment with everything we needed for a few days in Lisbon. The apartment was really clean and it was in a really nice quiet area but it was still really central. Would definitely recommend a stay here! There are luggage storage lockers for €1 which we wish we knew before we arrived!
Stayed 4 nights in Jun 2023

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I thought the property was good, but my only complaint was that any noise in the unit is heard by all in the unit, although it is separated into living room and loft/bedroom area.
Stayed 3 nights in Jun 2023

6/10 Okay

Darlene

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nicely located in the charming old town area, within walking distance to many attractions, shopping and dining. The apartment itself had all the necessities however the coffee pot did not work, the beds were very uncomfortable and at one point the only occasional chair was removed and reappeared 2 days later. Taxis were reliable and arrived within 5 minutes of being called. Overall a nice place to stay.
Stayed 5 nights in Jun 2023

6/10 Okay

Lee

Disliked: Property conditions & facilities
The pictures shown on the website do not really reflect the actual apartment. It is actually a lot smaller and definitely not in 4 star condition. It is more like a 3 star. The bathroom was not the cleanest as I found previous tenants’ hair over the floor. The washroom cabinet is cracked and the bathtub does not drain properly. It was really hard to get hold of the person in charge unless you have local phone. So, I had to contact them over email but it took them at least 6 hours to respond. There was one time I had to roam on my international phone to contact them. The place we stayed at in Porto, management was incredible as we were able to contact them on whatsup using free Wi-Fi instead of paying an arm and a leg to roam. Other than that, air conditioning was great. The bed was a bit small and the pillows were too soft.
Stayed 7 nights in May 2023

4/10 Poor

Yasmin, Wolverhampton

Disliked: Cleanliness
Stayed 3 nights in Apr 2023

10/10 Excellent

Guillaume

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Apr 2023

10/10 Excellent

issabella

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very kind staff, very clean. Looks exactly like the pictures. Was in a great location. Would definitely return

6/10 Okay

David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
On line check in site took a lot of time and process. The site is not a secure https: site. Just http:
Stayed 3 nights in Apr 2023

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, room comfort
Overall excellent place
Brilliant place all round. Great location. Easy check-in and very good rooms. Wifi is very fast.
Stayed 5 nights in Mar 2023

4/10 Poor

Zoe

Travelled with family
Central location but very very noisy. Had to complain to the company as the room next to us had double maybe even triple the amount of people staying that it should have, shouting and playing music throughout the night until the morning (loud music stopped around 7:30am).
Stayed 3 nights in Mar 2023

10/10 Excellent

Claire

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Bien situé. Moderne, bien décoré, propre, laveuse. Tout était parfait!
Stayed 3 nights in Mar 2023

10/10 Excellent

Peyman

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was clean and in excellent location.
Stayed 5 nights in Feb 2023

10/10 Excellent

sandra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property and neighborhood were beautiful. Definitely a challenging walk up hill with the cobblestones but it added to the uniqueness of the place. Would definitely stay there again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 6 nights in Jan 2023

8/10 Good

Jiale

Travelled with family, Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness
The staff is friendly. The property, however, is showing ages, and needs better cleaning and up keeping. Mold is visible in the corners of shower stalls.

10/10 Excellent

Griselda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I loved the condition, cleanliness, layout and everything about the appartment. There's nothing negative about this property.
Stayed 3 nights in Dec 2022
Response from Lisbon Serviced Apartments Team on 21 Dec 2022
Thank you very much for your Review !

10/10 Excellent

Grigore

Stayed 2 nights in Nov 2022
Response from Lisbon Serviced Apartments Team on 24 Nov 2022
Thank you for your review !

8/10 Good

Sofia

Travelled with partner
Liked: Property conditions & facilities
The apartments were in a great location. It was close everything we needed. The hotel was nice too, the only thing that bothered us was how dirty the couch was. I would stay here again for the great location
Stayed 2 nights in Oct 2022
Response from Lisbon Serviced Apartments Team on 23 Nov 2022
Thank you very much for your review !

10/10 Excellent

Shannon

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The property was in a fantastic central location in Lisbon. The check in process was great and the communication was very good with all the information required received before we got there. The apartment had everything we needed and would definitely recommend.
Stayed 4 nights in Nov 2022
Response from Lisbon Serviced Apartments Team on 17 Nov 2022
Thank you very much for your review !

10/10 Excellent

Natalie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good location
Stayed 9 nights in Oct 2022
Response from Lisbon Serviced Apartments Team on 31 Oct 2022
Thank you for your review!

10/10 Excellent

Meir

Liked: Amenities, property conditions & facilities
Stayed 8 nights in Oct 2022

8/10 Good

avudaiappan, Rochester

Travelled with family
Liked: Cleanliness, property conditions & facilities
Close to grocery, metro and eating places
Stayed 3 nights in Oct 2022
Response from Lisbon Serviced Apartments Team on 31 Oct 2022
Thank you for your review!

10/10 Excellent

Ricardo, Miami

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
excellent location, near everything in the heart of the city. everything is walkable from here. Rooms could use an upgrade to improve the experience
Stayed 3 nights in Oct 2022
Response from Lisbon Serviced Apartments Team on 11 Nov 2022
Thank you for your review !

8/10 Good

Stephen

Liked: Room comfort
Good location, nice amenities. Would stay again.
Stayed 4 nights in Oct 2022
Response from Lisbon Serviced Apartments Team on 11 Oct 2022
Thank you for your review !