This hotel is highly recommended and I would love to go back. It's at it's best in 3 areas:
-Room is very clean, comfy and trendy. A/C in great condition. Our room can view the local neighborhood closely, really good for tourist.
-Location is perfect. It's walkable to major tourist area like Martim Moniz (where Metro and Tram28/12 stations are), Rossio station etc. There is also a Minipreco supermarket close by. Taking a Uber/taxi back is recommended because of the small uphill along the road, but since it's very close to the major area, it only cost few dollars each trip.
-Staff is the major reason why this hotel is 5 stars. They are all friendly and professional. I had a small incident in the city and they tried their best to help. This is extremely important for tourist like us. I can assure you, a hotel with good management team means best service.
Our family had a great time in Lisbon and this hotel is sure one of the reason!