Suite, 1 King Bed
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Reviews of The Ivens, Autograph Collection

5 out of 5
The Ivens, Autograph Collection
Rua Capelo 5, Lisbon

Reviews

9.4

Exceptional

Rating 10 - Excellent. 41 out of 49 reviews" "
Rating 8 - Good. 4 out of 49 reviews" "
Rating 6 - Okay. 0 out of 49 reviews" "
Rating 4 - Poor. 3 out of 49 reviews" "
Rating 2 - Terrible. 1 out of 49 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Candra, Hermitage

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot say enough positive things about this hotel. It exceeded my expectations greatly. I spend much time researching hotels and areas and decided on The Ivens. My husband and I enjoyed the friendly staff, the gorgeous decor, the romantic ambiance of the bar and restaurants. There were plenty of options on cocktails, liquors, wines and the food was impeccable. The area was quiet, safe and walkable to many restaurants. The concierge was extremely helpful and gave us daily recommendations. The room was spacious, storage for luggage was wonderful and they left daily tips and treats in our room. If you are considering this hotel, look no further. When we return to Portugal again, it will certainly have our business. Thank you Ivens for a superb stay to celebrate our 5 year wedding anniversary.
Stayed 6 nights in Mar 2024

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel, in great location!
The staff was incredible, we stayed here for NYE and couldn't have had a better time. Rocco the restaurant attached is also fantastic. Location is also amazing!
Stayed 3 nights in Dec 2023

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good hotel in all respects with an outstanding restaurant.
Stayed 4 nights in Oct 2023

10/10 Excellent

Jeffrey, Larchmont

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and nice rooms
Stayed 4 nights in Oct 2023

10/10 Excellent

Candace

Stayed 3 nights in Oct 2023

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and nice location
Stayed 5 nights in Sep 2023

2/10 Terrible

Sohail

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible
Stayed 4 nights in Aug 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional hotel
The level of service started with emails a week before our arrival to finalize our transportation, sightseeing, and comfort requirements.
Stayed 4 nights in Jul 2023

10/10 Excellent

Linda

Stayed 3 nights in Jul 2023

10/10 Excellent

David, Boston

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was outstanding on every level from our room and the restaurant to the location. Bravo!!
Stayed 3 nights in Jul 2023

10/10 Excellent

Hailey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Beautiful hotel with great service. We will definitely stay here again when in Lisbon. The hotel is also in a very walkable area. we never had to take an uber anywhere.
Stayed 2 nights in Jun 2023

8/10 Good

Delores

Stayed 4 nights in Jun 2023

10/10 Excellent

Fiona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect city break hotel.
Great location, fabulous hotel.
Stayed 3 nights in Jan 2023

10/10 Excellent

Pierre

Stayed 3 nights in Jan 2023

10/10 Excellent

Nelia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very courteous knowledgeable and Place is clean.

10/10 Excellent

Jocelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The decor of the hotel is very elegant. The staff was extremely friendly and accommodating. The hotel is perfectly located to all of Lisbon’s famous attractions. I would definitely stay here again when I travel back.

10/10 Excellent

Avraham

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury with a cherry on top
A m a z i n g!
Stayed 4 nights in Dec 2022

10/10 Excellent

Ignacio

Stayed 1 night in Nov 2022

10/10 Excellent

DEREK

Stayed 2 nights in Sep 2022

10/10 Excellent

deepak

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and clean rooms
Stayed 3 nights in Aug 2022
Response from Tomas Potier on 9 Sept 2022
Dear Deepak,Thank you for taking the time to review your stay with us! Thank you as well for the lovely words. We're very happy to see that you have enjoyed your time with us and we hope to see you again with us soon!Kind regards,Tomás PotierThe Ivens

10/10 Excellent

Tayla

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Forget about the nice location and design (though they’re superb), it has the BEST shower! Restaurants are also great.
Stayed 2 nights in Aug 2022
Response from Tomas Potier on 9 Sept 2022
Dear Tayla,Thank you for taking the time to review your stay with us! Thank you as well for the lovely words. We're very happy to see that you have enjoyed your time with us and we hope to see you again with us soon!Kind regards,Tomás PotierThe Ivens

10/10 Excellent

Georges

Travelled with family
Liked: Staff & service, property conditions & facilities
Fantastic
Stayed 4 nights in Aug 2022
Response from Tomas Potier on 9 Sept 2022
Dear Georgres,Thank you for taking the time to review your stay with us! Thank you as well for the lovely words. We're very happy to see that you have enjoyed your time with us and we hope to see you again with us soon!Kind regards,Tomás PotierThe Ivens

10/10 Excellent

Phoi Thi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy place
Wonderful ladies trip in lisbon. Great location. Service was amazing. Love the jo Malone products. Everyone was happy with the hotel. Bar and restaurants are super.
Stayed 3 nights in Jul 2022
Response from Tomas Potier on 9 Sept 2022
Dear Phoi Thi,Thank you for taking the time to review your stay with us! Thank you as well for the lovely words. We're very happy to see that you have enjoyed your time with us and we hope to see you again with us soon!Kind regards,Tomás PotierThe Ivens

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2022

4/10 Poor

Sacha

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Small rooms, front desk staff is very helpful but cleaning crew is quite problematic. They knock on door while do no disturb is on. We got several calls to our room , some quite late for no reason speaking in Portuguese and hung up. Breakfast is terrible, coffee is very bad. This hotel has potential but they are not a 5 star yet
Stayed 1 night in Apr 2022
Response from Tomas Potier on 3 May 2022
Dear Sacha, Thank you for taking the time to review your stay. We're sorry that we fell short of your expectations on this occasion. Please do let us know if your travels ever bring you our way as we would love to have you again. Kind regards, Tomás Potier The Ivens Hotel

4/10 Poor

Sacha

Travelled with family
Liked: Cleanliness
Rooms are small, friendly staff at front desk but rest seems disorganized. Very frequent room disturbance from knocking when do not disturb sign is on, calling the room in error (5 times), and door banging in the hallway. Our room got flooded due to plumbing issue, we’re moved to downgraded room with no city view. And don’t serve capsule coffee to customer in a 5 star hotel
Stayed 4 nights in Apr 2022
Response from Tomas Potier on 3 May 2022
Dear Sacha, Thank you for taking the time to review your stay. We're sorry that we fell short of your expectations on this occasion. Please do let us know if your travels ever bring you our way as we would love to have you again. Kind regards, Tomás Potier The Ivens Hotel

8/10 Good

Christopher

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful hotel, though the rooms are small
Stayed 4 nights in Mar 2022
Response from Tomás on 30 Mar 2022
Dear Christopher, Thank you for taking the time to review your stay! We hope you have enjoyed it and we hope to see you again soon! Kind regards, Tomás Potier The Ivens Hotel

10/10 Excellent

Benedicto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came to Lisbon for our honeymoon, and found the hospitality in Portugal to be top notch. The Ivens raised that bar even further. The staff were absolutely awesome and go out of their way to make you feel welcome and special, even remembering us by name. Housekeeping must clean the room at least 3 times a day, as it always felt like we had fresh towels being provided. As an added bonus, the location is awesome and you find yourself right in the middle of shops, bars, restaurants and the metro, comboio station Cais do Sodre. Could not recommend this hotel highly enough, and will most certainly only ever return here in the future. Antonio provided us with very personalised hospitality, and the stay at the Ivens will easily be our most memorable. If only all hotels could be like this!
Stayed 8 nights in Feb 2022
Response from Tomas Potier on 22 Feb 2022
Dear Benedicto, Thank you so much for your review and for all the kind words. It was great to read your experience and that everyone in the hotel was able to leave such good impressions and good memories with you. Please do let us know if your travels ever bring you our way as we would love to have you with us again! Kind regards, Tomas Potier

10/10 Excellent

Vivek

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Wonderful ambience . delicious food. Attentive staff
Stayed 2 nights in Jan 2022
Response from Tomas Potier on 22 Feb 2022
Dear Vivek, Thank you for taking the time to review your stay with us! We're really happy to hear that you have enjoyed your time with us and we hope to have you with us again! Kind regards, Tomas Potier

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Tomas Potier on 22 Feb 2022
Dear Sam, Thank you for the feedback! We hope you enjoyed your time with us and we hope to have you with us again soon! Kind regards, Tomás Potier

10/10 Excellent

Brian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel- room was designed perfectly and was exceptionally clean. Loved the bar at Rocco- a must to start and/or end your night
Stayed 2 nights in Jan 2022
Response from Tomas Potier on 22 Feb 2022
Dear Brian, Tank you for your feedback! It was great to see that you have enjoyed your stay and that you were able to indulge yourself at Rocco. Please do let us know if your travels ever bring you our way in the future again! Kind regards, Tomás Potier

10/10 Excellent

humaid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2022
Response from Tomás Potier on 22 Feb 2022
Dear Humaid, Thank you so much for your feedback. We hope you enjoyed your time with us and we hope to have the chance to have you with us again in the future! Kind regards, Tomás Potier

10/10 Excellent

Ilana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location was excellent, in walking distance to many shops, cafes and restaurants, as well as the river. There was a welcome glass of port and chocolate in my room when I arrived, and a lavender sachet next to my bed on my last night, which were both unexpected lovely surprises. The hotel staff was also very nice and helpful.
Stayed 3 nights in Dec 2021
Response from Tomás Potier on 22 Feb 2022
Dear Ilana, I hope this finds you well! Thank you so much for the kind words and we were so happy to read that you have enjoyed your time. We hope to see you again in the future! Thank you, Tomás Potier

10/10 Excellent

Avraham

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Excellent service and simply impeccable!
Stayed 2 nights in Dec 2021
Response from Mariana Buisel on 7 Dec 2021
Good afternoon Avraham, Thank you for your kind feedback! It was great to have you with us and we hope you enjoyed exploring Lisbon. Kind regards, Mariana Buisel Operations Director

10/10 Excellent

Brenda, Miami Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Experience! Beautiful Hotel, Super Clean, Great Location and the most Amazing Staff! We would definitely stay again at The Ivens Hotel when we go back to Lisbon!
Stayed 2 nights in Nov 2021
Response from Mariana Buisel on 3 Dec 2021
Good morning Brenda, Thank you so much for your kind review! We are really happy to hear you had a good time with us and we would love to have you back with us again soon! Kind regards, Mariana Buisel Operations Director

8/10 Good

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2021

4/10 Poor

christel

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Go for a drink, not to stay.
Reminds me of the Ian Schrager days of looks over function. Beautiful place, but slammed the cleaning lady against the closet because I opened the door and didnt know she was in there arranging. The bathroom has no place for toiletries you bring. Speaking of, they brought half of them day 2 and didn’t provide a complete set, lotion etc. on check in. The set up of the suit case is far away from the closet, there isn’t enough room to unpack everything if you are there for more than a 2 night stay, and everything just feels really cramped. Even though it’s November my room was always 22+ sometimes 23.5, and had to ask for help on that a few times. I had made a mistake on the reservation and had check in a day early. I booked 4 nights instead of 3. Most hotels will do you a solid on the courtesy removal if you stay multiple nights and they did not have to turn away guest, this wasn’t 100% occupied. They refused, so when I needed to extend my stay for 2 more nights I switched hotels. Staff was otherwise nice.
Stayed 5 nights in Nov 2021
Response from Mariana Buisel on 6 Dec 2021
Good morning Christel, Thank you for your feedback and for choosing to stay with us during your time in Lisbon! We would like to apologize for the issues you have faced during your time with us. It's certainly not the type of experience we strive to offer and we are sorry that we fell short of our goal on this occasion. . I have passed this review to our Housekeeping department for further training to be provided to avoid situations like this from happening again. We thank you as well for the comment about our staff and we are happy you have found our team to be helpfull and nice during your stay. We hope this didn't mar your stay in Lisbon and that you were able to enjoy our lovely city. If your travels ever bring you our way again we would love to have you again and show you the real Ivens experience so feel free to reach out to me personally. Thank you for your time and we hope to see you again! Kind regards, Mariana Buisel

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Lisbon
Super friendly staff and clean rooms! I love the overall aesthetic of the hotel as well the lobby is gorgeous and unique.
Stayed 1 night in Oct 2021
Response from Mariana Buisel on 3 Dec 2021
Good morning Ashley, Thank you so much for the kind message! t was great to hear that you have enjoyed your stay with us. We hope to see you soon! Kind regards, Mariana Buisel Operations Director

10/10 Excellent

Mashael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super!
Super choice, super friendly and accommodating staff, super clean. My solo dinner dining experience was delightful. Definitely was the right choice as a first time visitor to Lisbon, they helped make me love the city even more!
Stayed 6 nights in Oct 2021
Response from The Ivens Team on 11 Oct 2021
Dear Mr. Mashael, Greetings from Lisbon and thank you so much for your kind review. We are thrilled to have welcomed you into our newly open property and glad to know that you´ve enjoyed every part of it! We will share your comments with the team and hope to welcome you back in Lisbon ( and at The Ivens Hotel!) once again. Warmest Regards Vanessa

10/10 Excellent

ALFREDO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfecta ubicación y de primera
Hotel perfecto en zona céntrica con los comercios y restaurantes muy cercanos . Muy elegante con un restaurant de primera .
Stayed 3 nights in Jan 2024

10/10 Excellent

Gabrielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Séjour incroyable! L’hôtel est beau, propre et la chambre très confortable. Le personnel est très attentionné. Le bar et restaurant sont incroyables!
Stayed 3 nights in Aug 2023

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impecável!
Atendimento impecável! Atenciosos antes mesmo da nossa chegada.
Stayed 4 nights in Apr 2023

10/10 Excellent

Alex

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely neighborhood and great service, a very charming hotel.
Stayed 3 nights in Feb 2023

10/10 Excellent

Felix

Stayed 2 nights in Jun 2022

10/10 Excellent

Espen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sentralt, flott Hotel med veldig gjestfrie personal
Stayed 3 nights in Mar 2022
Response from Tomás on 30 Mar 2022
Dear Espen, Thank you for taking the time to review your stay! We hope you have enjoyed it and we hope to see you again soon! Kind regards, Tomás Potier The Ivens Hotel

10/10 Excellent

Caio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito recomendado!
Hotel incrível. Super bonito e bem decorado com atendimento impecável. Recomendo.
Stayed 1 night in Feb 2022
Response from Tomás on 28 Feb 2022
Caro Caio, Muito obrigado pelo feedback e pelas palavras! Esperamos vê-lo no futuro outra vez! Cumprimentos, Tomás Potier The Ivens Hotel

10/10 Excellent

Sebastien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021