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Hard Rock Hotel London

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Egyptian cotton sheets, premium bedding, in-room safe, desk
Egyptian cotton sheets, premium bedding, in-room safe, desk
Egyptian cotton sheets, premium bedding, in-room safe, desk
Egyptian cotton sheets, premium bedding, in-room safe, desk

Overview of Hard Rock Hotel London

Hard Rock Hotel London

4.5 out of 5

3.9/5 Good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
  • Bar

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 72-hour vacancy between guest room stays
  • Hand sanitiser provided
Great Cumberland Pl, Marylebone, London, England, W1H 7DL

Explore the area

  • Popular LocationMarble Arch1 min walk
  • Popular LocationHyde Park3 min walk
  • Popular LocationBaker Street6 min walk
  • AirportLondon (LHR-Heathrow)27 min drive

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About this area

London

Hard Rock Hotel London is located in London City Centre, a neighbourhood in London, and is in the city centre and near a metro station. Buckingham Palace and Royal Albert Hall are cultural highlights, and some of the area's notable landmarks include Marble Arch and The British Museum. London Eye and Madame Tussauds Wax Museum are not to be missed. Guests appreciate the hotel's location for the sightseeing. It's also convenient for public transportation: Marble Arch Underground Station is just steps away and Bond Street Underground Station is 9 minutes on foot.
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Map

What's nearby

  • Marble Arch - 1 min walk
  • Hyde Park - 3 min walk
  • Baker Street - 6 min walk
  • Madame Tussauds Wax Museum - 17 min walk
  • Green Park - 19 min walk

Restaurants

  • Where to eat
  • Hard Rock Cafe – Restaurant offering American cuisine. Open daily. Reservations required.
  • Lobby Bar – Open daily.
  • GMT Bar – Serves brunch daily. Reservations required.

Getting around

  • Marble Arch Underground Station - 1 min walk
  • Marylebone Station - 14 min walk
  • Heathrow Airport (LHR) - 27 min drive

About this property

Hard Rock Hotel London

Luxury London hotel in London City Centre, walk to Oxford Street
This smoke-free hotel features a restaurant, a fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include 24-hour room service, concierge services and dry cleaning. All 900 rooms offer free WiFi, 24-hour room service and flat-screen TVs with digital channels. Fridges, Egyptian cotton sheets and free bottled water are among the other amenities available to guests.
Hard Rock Hotel London offers 900 forms of air-conditioned accommodation with a safe and complimentary bottles of water. Beds feature Egyptian cotton sheets and premium bedding. Flat-screen televisions come with digital channels. Bathrooms include a combined bath/shower unit, designer toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (CDC) and Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:00 AM–10:00 AM on weekdays and 7:00 AM–10:30 AM on weekends: GBP 10 per person
  • 1 restaurant
  • 1 bar/lounge
  • 24-hour room service

Things to do

  • Fitness centre

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Fridge

Conveniences

  • Lift
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Raised toilet seat
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Free cots/infant beds
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hairdryer
  • Shampoo
  • Shower/bath combination
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Digital channels
  • Flat-screen TV

Food and drink

  • Free bottled water
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • Guidebooks/recommendations
  • Iron/ironing board
  • Laptop-friendly workspace
  • Local maps
  • Phone
  • Restaurant dining guide
  • Safe
  • Window screens

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Policies

Check-in

Check-in from 3:00 PM - 3:00 AM
Early check-in subject to availability
Early check-in fee: GBP 50
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for cooked-to-order breakfast: GBP 10 per person (approximately)
  • Early check-in fee: GBP 50 (subject to availability)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hard Rock London
Hard Rock Hotel London Hotel
Hard Rock Hotel London London
Hard Rock Hotel London Hotel London

Frequently asked questions

Overall score and ratings

3.9

Good

Rating 5 - Excellent. 440 out of 983 reviews
5 - Excellent 45%
Rating 4 - Good. 274 out of 983 reviews
4 - Good 28%
Rating 3 - Okay. 113 out of 983 reviews
3 - Okay 11%
Rating 2 - Poor. 78 out of 983 reviews
2 - Poor 8%
Rating 1 - Terrible. 78 out of 983 reviews
1 - Terrible 8%

4.2/5

Cleanliness

4.0/5

Staff & service

3.9/5

Amenities

4.1/5

Property conditions & facilities
Write a review

3/5 Okay

Travelled with partner
Liked: Cleanliness, staff & service
Great location but noisy in the bedroom sounded like there was a laundry above us.
Stayed 3 nights in Nov 2021

3/5 Okay

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Location is brilliant. Staff are brilliant. Hotel room smelt like a sewer was given an upgraded room that also smelt. Everything is a bit grubby and dated. If this wasn’t at the top of park lane it would be a lower star. Premier inn or travel lodge standard. But you’re paying for the location. I probably wouldn’t stay again.
Stayed 2 nights in Nov 2021

5/5 Excellent

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely loved our stay at the Hard Rock Cafe, staff excellent, food fantastic especially the breakfast! Great bands 8pm until 10pm. Location great. Beds the best ever! Would highly recommend & definitely stay again!!
Stayed 2 nights in Nov 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1st ever time at an HRH& I absolutely loved it!. It was such a comfortable stay& was everything we hoped it would be. Been a fan of the franchise for years now, but this was the 1st hotel visit& ill definitely return!
Stayed 2 nights in Nov 2021

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Initially we got a very small room but after 2 days reporting to Expedia we spoke to Luis at the reception. The room was changed and everything became perfectly fine . Hotel location is excellent.
Stayed 14 nights in Nov 2021