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Hard Rock Hotel London

Photo gallery for Hard Rock Hotel London

Exterior
Lobby lounge
Front of property
Egyptian cotton sheets, premium bedding, in-room safe
Daily English breakfast (GBP 15 per person)

Overview of Hard Rock Hotel London

Hard Rock Hotel London

4.5 star property
8.4 out of 10 Very good
8.4/10 Very good

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
  • Breakfast available
  • Bar
Map
Great Cumberland Pl, Marylebone, London, England, W1H 7DL

Explore the area

  • Popular LocationMarble Arch1 min walk
  • Popular LocationOxford Street11 min walk
  • Popular LocationPiccadilly Circus5 min drive
  • AirportLondon (LHR-Heathrow)39 min drive

Room options

About this area

London

Hard Rock Hotel London is located in London City Centre, a neighbourhood in London, and is in a shopping district and near a metro station. The British Museum and Natural History Museum are cultural highlights, and some of the area's notable landmarks include Marble Arch and Buckingham Palace. Check out an event or a game at Wembley Stadium, and consider making time for London Eye, a top attraction not to be missed. Guests appreciate the hotel's location for the sightseeing. It's also convenient for public transportation: Marble Arch Underground Station is just steps away and Bond Street Underground Station is 9 minutes on foot.
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Map

What's nearby

  • Marble Arch - 1 min walk
  • Oxford Street - 11 min walk
  • Buckingham Palace - 4 min drive
  • Piccadilly Circus - 5 min drive
  • Royal Albert Hall - 6 min drive

Getting around

  • Marble Arch Underground Station - 1 min walk
  • Marylebone Station - 14 min walk
  • Heathrow Airport (LHR) - 39 min drive

Restaurants

  • Pizza Hut - 2 min walk
  • Costa Coffee - 2 min walk
  • Patisserie Valerie - 1 min walk
  • Marriott Park Lane Executive Lounge - 2 min walk
  • Lanes of London - 2 min walk

About this property

Hard Rock Hotel London

4.5-star luxury hotel near Marble Arch
Located close to Hyde Park and Oxford Street, Hard Rock Hotel London provides shopping on site, dry cleaning/laundry services and a bar. The on-site restaurant, Hard Rock Cafe, features American cuisine. Stay connected with free in-room WiFi, and guests can find other amenities, such as a gym.
Other perks include:
  • English breakfast (surcharge), express check-out and a 24-hour front desk
  • A lift, luggage storage and a reception hall
  • Concierge services, multilingual staff and tour/ticket information
  • Guest reviews say great things about the breakfast and helpful staff
Room features
All 900 individually furnished rooms feature comforts, such as 24-hour room service and premium bedding, as well as thoughtful touches, such as laptop-compatible safes and laptop-friendly workspaces. Guest reviews speak positively of the overall comfort rooms at the property.
Other amenities include:
  • Egyptian cotton sheets and free cots/infant beds
  • Bathrooms with designer toiletries and shower/bath combinations
  • Flat-screen TVs with digital channels
  • Wardrobes/cupboards, heating and daily housekeeping

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Height restrictions apply for on-site parking
  • Off-site parking within 1 mi (GBP 50 per day); discounts available; booking required

Food and drink

  • English breakfast available for a fee 6:00 AM–10:00 AM on weekdays and 7:00 AM–10:30 AM on weekends: GBP 15 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Hard Rock Cafe
  • Lobby Bar
  • GMT Bar

Things to do

  • Fitness centre
  • Shopping

Family friendly

  • Free cots/infant beds
  • Laundry facilities

Conveniences

  • Lift
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Lift
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Raised toilet seat
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Free cots/infant beds
  • Heating
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower/bath combination
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • Digital channels
  • Flat-screen TV

Food and drink

  • Free bottled water

More

  • Desk
  • Electrical adapters/chargers
  • Guidebooks/recommendations
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Local maps
  • Phone
  • Restaurant dining guide
  • Window screens

Similar properties

Policies

Check-in

Check-in from 3:00 PM - 3:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 50.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for English breakfast: from approximately GBP 15 per person
  • Off site parking fee: GBP 50 per day (1 mi away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Property is also known as

Hard Rock London
Hard Rock Hotel London Hotel
Hard Rock Hotel London London
Hard Rock Hotel London Hotel London

Frequently asked questions

Is Hard Rock Hotel London pet-friendly?

No, only service animals are welcome at the property.

What time is check-in at Hard Rock Hotel London?

Check-in is from 3:00 PM - 3:00 AM. A fee applies for early check-in (subject to availability).

What time is check-out at Hard Rock Hotel London?

Checkout is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Hard Rock Hotel London located?

Located in London City Centre, this luxury hotel is steps away from Park Lane and Marble Arch. Oxford Street and Hyde Park are also within 1 mile (2 km). Marble Arch Underground Station is only a 2-minute walk and Bond Street Underground Station is 9 minutes.

Hard Rock Hotel London Reviews

Hard Rock Hotel London Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 559 out of 1010 reviews" "
" "10 - Excellent 55%
Rating 8 - Good. 232 out of 1010 reviews" "
" "8 - Good 23%
Rating 6 - Okay. 99 out of 1010 reviews" "
" "6 - Okay 10%
Rating 4 - Poor. 61 out of 1010 reviews" "
" "4 - Poor 6%
Rating 2 - Terrible. 59 out of 1010 reviews" "
" "2 - Terrible 6%

8.5/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.5/10

Property conditions & facilities

8.5/10

Eco-friendliness

Reviews

8/10 Good

Stephen

Business traveller
Liked: Cleanliness, property conditions & facilities
The staff were friendly but still learning about the hotel and facilities. The sports bar is open to the stage and surrounding areas and the staff in that area don't know how to operate the tvs. Rooms are comfortable. Great location.
Stayed 1 night in May 2023

6/10 Okay

Philip

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in May 2023

4/10 Poor

Estrella

Liked: Cleanliness, property conditions & facilities
Es una pena que este hotel siga presentando el mismo problema a la hora de recibir a sus huéspedes. Después de viajar más de 8 horas todo viajero desea llegar lo más pronto posible a su habitación para asearse y reposar un rato cosa imposible con este hotel . Nuestro checking previsto para las 3:00 pm y tuvimos que esperar hasta las casi las 5:00 pm .. abusivo e irrespetuoso servicio
Stayed 4 nights in May 2023

2/10 Terrible

Ravi

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible hotel Hotel room booked Checked in and someone else is staying in our room Avoid this hotel like the plague
Stayed 1 night in May 2023

10/10 Excellent

Dustin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was wonderful and the tube was right out their door making getting around so easy.
Stayed 7 nights in May 2023

2/10 Terrible

Helen

Travelled with group
Liked: Cleanliness
Sadly our room was not ready until gone 4pm. We had to get to the 02 by 6.30 for a show which we were then late as it takes over an hour to get there and had to get ready. When we got to our room it had a cot in it which on a girls weekend was not a great start. The room was not as advertised for 3 people, could not swing a cat in it. Hotel was extremely busy and not enough staff. Although great location but would not stay again!
Stayed 1 night in May 2023

4/10 Poor

Elvyna

Liked: Cleanliness
Disliked: Staff & service
We booked specifically because it was "The Hard Rock" for 2 nights. The hotel changed management after our 1st night to Cumberland. We will not be coming back to the Cumberland. Breakfast was served until 11 am, we arrived at 10:30, staff kept looking at us and cleaning the tables immediately next to us, repeatedly. Very obviously making it clear they wanted us to leave. Was actually quite disappointed with the whole experience.
Stayed 2 nights in May 2023

6/10 Okay

rachael

Liked: Staff & service
Stayed 1 night in May 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
The staff made the trip exciting, everyone was great and attentive. Great food, music, and rooms…
Stayed 3 nights in May 2023

8/10 Good

Linda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
High tech rooms. Shower hard to get into Restaurant noisy No restaurants close by Staff very helpful, excellent
Stayed 2 nights in May 2023