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Hard Rock Hotel London

Photo gallery for Hard Rock Hotel London

Front of property
Egyptian cotton sheets, premium bedding, in-room safe
Classic Room, 1 Double Bed | Egyptian cotton sheets, premium bedding, in-room safe
Deluxe Room, 1 Queen Bed | Egyptian cotton sheets, premium bedding, in-room safe
Junior Suite Gold (Rock Royalty) | Egyptian cotton sheets, premium bedding, in-room safe

Overview of Hard Rock Hotel London

Hard Rock Hotel London

4.5 star property

8.2/10 Very good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
  • Bar
Map
Great Cumberland Pl, Marylebone, London, England, W1H 7DL

Explore the area

  • Popular LocationOxford Street1 min walk
  • Popular LocationMarble Arch1 min walk
  • Popular LocationHyde Park3 min walk
  • AirportLondon (LHR-Heathrow)41 min drive

Room options

About this area

London

Hard Rock Hotel London is located in London City Centre, a neighbourhood in London, and is in a shopping district and near a metro station. The British Museum and Natural History Museum are cultural highlights, and some of the area's notable landmarks include Big Ben and Marble Arch. Check out an event or a game at O2 Arena, and consider making time for London Eye, a top attraction not to be missed. Guests appreciate the hotel's location for the sightseeing. It's also convenient for public transportation: Marble Arch Underground Station is just steps away and Bond Street Underground Station is 9 minutes on foot.
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Map

What's nearby

  • Oxford Street - 1 min walk
  • Marble Arch - 1 min walk
  • Hyde Park - 3 min walk
  • Buckingham Palace - 8 min drive
  • Piccadilly Circus - 9 min drive

Getting around

  • Marble Arch Underground Station - 1 min walk
  • Marylebone Station - 14 min walk
  • Heathrow Airport (LHR) - 41 min drive

Restaurants

  • The Borough Barista - 2 min walk
  • Daisy Green - 2 min walk
  • Zayna - 2 min walk
  • Pakhtoon - 2 min walk
  • Donostia - 3 min walk

About this property

Hard Rock Hotel London

4.5-star luxury hotel near Hyde Park
Close to Marble Arch and Oxford Street, Hard Rock Hotel London provides shopping on site, dry cleaning/laundry services and a bar. The on-site restaurant, Hard Rock Cafe, features American cuisine. Stay connected with free in-room WiFi, and guests can find other amenities, such as a gym.
Other perks include:
  • English breakfast (surcharge), express check-out and multilingual staff
  • A lift, a 24-hour front desk and concierge services
  • A reception hall, luggage storage and a porter/bellboy
  • Guest reviews say great things about the helpful staff
Room features
All 900 individually furnished rooms feature comforts, such as 24-hour room service and premium bedding, as well as thoughtful touches, such as laptop-compatible safes and laptop-friendly workspaces. Guest reviews speak positively of the overall comfort rooms at the property.
Other amenities include:
  • Egyptian cotton sheets and free cots/infant beds
  • Bathrooms with designer toiletries and shower/bath combinations
  • Flat-screen TVs with digital channels
  • Wardrobes/cupboards, heating and daily housekeeping

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Height restrictions apply for on-site parking
  • Off-site parking within 1 mi (GBP 50 per day); discounts available; booking required

Food and drink

  • English breakfast available for a fee 6:00 AM–10:00 AM on weekdays and 7:00 AM–10:30 AM on weekends: GBP 15 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Hard Rock Cafe
  • Lobby Bar
  • GMT Bar

Things to do

  • Fitness centre
  • Shopping

Family friendly

  • Free cots/infant beds
  • Laundry facilities

Conveniences

  • Lift
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Lift
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Raised toilet seat
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Free cots/infant beds
  • Heating
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower/bath combination
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • Digital channels
  • Flat-screen TV

Food and drink

  • Free bottled water

More

  • Desk
  • Electrical adapters/chargers
  • Guidebooks/recommendations
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Local maps
  • Phone
  • Restaurant dining guide
  • Window screens

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Policies

Check-in

Check-in from 3:00 PM - 3:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 50.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for English breakfast: GBP 15 per person (approximately)
  • Off site parking fee: GBP 50 per day (1 mi away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Property is also known as

Hard Rock London
Hard Rock Hotel London Hotel
Hard Rock Hotel London London
Hard Rock Hotel London Hotel London

Frequently asked questions

Is Hard Rock Hotel London pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at ?

As of 6 Feb 2023, prices found for a 1-night stay for 2 adults at on 20 Feb 2023 start from €275.58, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What time is check-in at Hard Rock Hotel London?

Check-in is from 3:00 PM - 3:00 AM. A fee applies for early check-in (subject to availability).

What time is check-out at Hard Rock Hotel London?

Checkout is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Hard Rock Hotel London located?

Located in London City Centre, this luxury hotel is steps away from Park Lane, Oxford Street and Marble Arch. Hyde Park and Piccadilly Circus are also within 2 miles (3 km). Marble Arch Underground Station is only a 2-minute walk and Bond Street Underground Station is 9 minutes.

Can I cancel my reservation for free at Hard Rock Hotel London and receive a full refund?

Yes, Hard Rock Hotel London offers free cancellation on select room rates, because flexibility matters! Please refer to Hard Rock Hotel London cancellation policy on our site for more details about any exclusions or requirements.

Hard Rock Hotel London Reviews

Hard Rock Hotel London Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 540 out of 1037 reviews" "
" "10 - Excellent 52%
Rating 8 - Good. 254 out of 1037 reviews" "
" "8 - Good 24%
Rating 6 - Okay. 109 out of 1037 reviews" "
" "6 - Okay 11%
Rating 4 - Poor. 65 out of 1037 reviews" "
" "4 - Poor 6%
Rating 2 - Terrible. 69 out of 1037 reviews" "
" "2 - Terrible 7%

8.4/10

Cleanliness

8.3/10

Staff & service

7.9/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

sue

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service Beds very comfortable
Stayed 1 night in Jan 2023

6/10 Okay

Elaine

Travelled with partner
Liked: Cleanliness
Our room was quite basic. When we arrived we had been put in an interconnecting room and the door was open. Despite numerous calls to Reception to ask for the door to be locked, it took quite some time for a member of staff to come. The room service menu was very limited (basically just burger and chips, and it wasn’t even that nice). Breakfast was absolutely packed. Lots of kids wandering around making a mess of the self-service food station. It was a bit of a shambles - we didn’t bother going again. I wouldn’t stay there again and if the kids were with us we wouldn’t take them there either.

10/10 Excellent

Haley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great! Everything was clean, the staff was excellent and it is a really fun hotel! Super close to the Tube.
Stayed 3 nights in Jan 2023

4/10 Poor

Franciscus

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Location is great. Rooms are fairly small. In our 5 day stay we didn't experience 1 day without issues.
Stayed 4 nights in Dec 2022

10/10 Excellent

Fiona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, amazing service, great rooms, wow breakfast served in Hard Rock Cafe. Room service was super cool (great recyclable boxes and arrived piping hot). Walking distance from Oxford circus and literally on top of Marble Arch tube station. Definitely will be back!

10/10 Excellent

Luke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the building itself was amazing and the room was so nice
Stayed 1 night in Dec 2022

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and friendly staff, good food, lovely breakfast, good vibe, nightly entertainment and excellent location

2/10 Terrible

George

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
I was given room with faulty heating system. Staff was unresponsive and unhelpful to solve problem
Stayed 2 nights in Nov 2022

2/10 Terrible

David

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
WARNING READ BEFORE BOOKING!!! - I booked Hard Rock Hotel London for four nights from 21 November 2022. After my first night on the second day at around midday I checked out because I needed to finish my stay early. I was told by the lady at the desk in the hotel that I would be paid a refund for the last two nights due to checking out early more than 24 hours in advance of those last two nights, and all that I needed to do was contact Expedia, through whom I had made the booking. She refused to give me an invoice when I asked for one and said she could not even see how much I paid for my booking. I contacted Expedia straight away upon check-out and requested my refund. On 25 November 2022 Expedia told me that they have not been able to obtain an approval from the property manager to waive the fee and that a refund therefore cannot be granted. I feel absolutely let down by the hotel and will never use this hotel again and now will have to go to the time and expense of litigation. I also felt that the lady to whom I spoke at the hotel was rude and abrupt when I asked for an invoice.
Stayed 4 nights in Nov 2022

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful. No complaints.
Stayed 3 nights in Nov 2022