6/10 Okay
Simon Paul, Grimsby
24 Apr 2024
Liked: Cleanliness, staff & service
Positives:
Good value at £120 with my discount for 2 nights including breakfast.
Free coffee machine a nice touch in the lounge.
Small but clean shower barhroom.
Negatives:
Attitude of one of the breakfast staff, I arrived at 925am, 5 minutes before breakfast orders finish, she said we are closed now, I said surely not, it's not 930am yet Then she said ok. I think she expected me to turn around and leave. Hair in pony tail. Was pretty unfriendly the first morning as well. The breakfast staff, all behave llike they resent their job and the guests. Time to recruit some customer service professionals as they let the hotel down badly.
Room was very narrow, couldnt open my suitcase without taking up the route to the bathroom. Room was a "Superior double."
Reception staff say it's not their job to help guests get their luggage upstairs. There isnt a lift.
Simon Paul
Stayed 2 nights in Apr 2024