Shangri-La The Shard, London

Photo gallery for Shangri-La The Shard, London

Primary image
Indoor pool
40-inch LED TV with digital channels, pay-per-view films
Frette Italian sheets, hypo-allergenic bedding, down duvets
Frette Italian sheets, hypo-allergenic bedding, down duvets

Overview of Shangri-La The Shard, London

Shangri-La The Shard, London

5.0 star property

4.7/5 Exceptional

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
Map
31 St Thomas Street, London, England, SE1 9QU

Explore the area

  • Popular LocationThe Shard1 min walk
  • Popular LocationTower Bridge14 min walk
  • Popular LocationTower of London16 min walk
  • AirportLondon (LHR-Heathrow)55 min drive

Choose dates to view prices

About this area

London

Shangri-La The Shard, London is located in London City Centre, a neighbourhood in London, and is near the airport and on the riverwalk. Globe Theatre and HMS Belfast are cultural highlights, and some of the area's notable landmarks include London Bridge and St. Paul's Cathedral. Looking to enjoy an event or a match while in town? See what's going on at O2 Arena. Spend some time exploring the area's activities, including segway rentals/tours.
Visit our London travel guideOpens in a new window
Map

What's nearby

  • The Shard - 1 min walk
  • Borough Market - 4 min walk
  • London Bridge - 6 min walk
  • Tower Bridge - 14 min walk
  • Tower of London - 16 min walk

Getting around

  • London Bridge Station - 1 min walk
  • London Bridge Underground Station - 2 min walk
  • Heathrow Airport (LHR) - 55 min drive

About this property

Shangri-La The Shard, London

Luxury London hotel in London City Centre, walk to London Bridge
An indoor pool, 2 bars/lounges and a 24-hour fitness centre are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a snack bar/deli, a sauna and a coffee shop/cafe are on-site. All 202 rooms feature thoughtful touches such as pillow menus and bathrobes, plus free WiFi, free wired Internet and LED TVs with digital channels. Guests will also find pillowtop beds, 24-hour room service and minibars.
Shangri-La The Shard, London offers 202 accommodations with minibars and a safe. Pillowtop beds feature Frette Italian sheets and down comforters. A pillow menu is available. 40-inch LED televisions come with digital channels and pay-per-view films. Bathrooms include a separate bath and shower, bathrobes, slippers and designer toiletries.

This London hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an indoor pool, a sauna, a 24-hour fitness centre and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Awards and affiliations

Shangri-La The Shard, London is listed in the 2021 Travel + Leisure 500.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Shangri-La Cares (Shangri-La)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (GBP 55.00 per night)
  • Valet parking on site (GBP 55.00 per night)
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: GBP 42 for adults and GBP 21 for children
  • 1 coffee shop/cafe
  • 2 bars/lounges
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • 24-hour fitness centre
  • Free bike hire
  • Indoor pool
  • Private picnics
  • Sauna
  • Spa services

Family friendly

  • Cots/infant beds (surcharge)
  • High chair
  • Indoor pool
  • In-room childcare (surcharge)
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Ballroom
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • Arabic
  • Chinese (Mandarin)
  • Dutch
  • English
  • French
  • German
  • Italian
  • Russian
  • Spanish

Business services

  • Conference space (2335 square feet)
  • Meeting rooms - 3

Spa

  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility
  • Roll-in shower (select rooms)
  • Wheelchair-accessible path of travel

More

  • Couples dining
  • Romance packages available
  • Smoke-free property

Restaurants on site

  • TING
  • GONG
  • Bar 31
  • Sky Lounge

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Cots/infant beds (surcharge)
  • Down duvet
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillow-top mattress

Bathroom

  • Dressing gowns
  • Bidet
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Separate bath and shower
  • Towels

Entertainment

  • 40-inch LED TV
  • TV/satellite channels
  • Films for purchase

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Phone
  • Restaurant dining guide
  • Safe
  • Slippers
  • Turndown service

Similar properties

  • View

    The Savoy

    London
    • Pool
    • Free WiFi
    • Pet-friendly
    4.8 out of 5 Exceptional (See all 999 reviews)
  • View

    The Langham, London

    London
    • Pool
    • Free WiFi
    • Pet-friendly
    4.7 out of 5 Exceptional (See all 993 reviews)
  • View
    VIP Access

    Sea Containers London

    London
    • Pool
    • Free WiFi
    • Pet-friendly
    4.6 out of 5 Wonderful (See all 1,160 reviews)
  • View

    The Ritz London

    London
    • Pool
    • Free WiFi
    • Pet-friendly
    4.6 out of 5 Wonderful (See all 970 reviews)
  • View

    Montcalm Royal London House - City Of London

    London
    • Pool
    • Free WiFi
    • Pet-friendly
    4.4 out of 5 Excellent (See all 1,000 reviews)
  • View
    VIP Access

    Corinthia London

    London
    • Pool
    • Free WiFi
    • Pet-friendly
    4.9 out of 5 Exceptional (See all 862 reviews)
  • View
    VIP Access

    Park Plaza Westminster Bridge London

    London
    • Pool
    • Free WiFi
    • Pet-friendly
    4.2 out of 5 Very good (See all 2,310 reviews)
  • View
    VIP Access

    Rosewood London

    London
    • Pool
    • Free WiFi
    • Pet-friendly
    4.7 out of 5 Exceptional (See all 868 reviews)
  • View
    VIP Access

    Hotel Cafe Royal, London

    London
    • Pool
    • Free WiFi
    • Pet-friendly
    4.7 out of 5 Exceptional (See all 410 reviews)
  • View
    VIP Access

    The Landmark London

    London
    • Pool
    • Free WiFi
    • Pet-friendly
    4.5 out of 5 Wonderful (See all 995 reviews)
  • View
    VIP Access

    The Standard London

    London
    • Pool
    • Free WiFi
    • Pet-friendly
    4.6 out of 5 Wonderful (See all 495 reviews)
  • View

    Four Seasons Hotel London at Ten Trinity Square

    London
    • Pool
    • Free WiFi
    • Pet-friendly
    4.8 out of 5 Exceptional (See all 195 reviews)
  • View
    VIP Access

    The May Fair, A Radisson Collection Hotel, Mayfair London

    London
    • Pool
    • Free WiFi
    • Pet-friendly
    4.3 out of 5 Excellent (See all 999 reviews)
  • View

    St. Pancras Renaissance Hotel London

    London
    • Pool
    • Free WiFi
    • Pet-friendly
    4.3 out of 5 Excellent (See all 1,000 reviews)
  • View
    VIP Access

    Taj 51 Buckingham Gate, Suites and Residences

    London
    • Pool
    • Free WiFi
    • Pet-friendly
    4.8 out of 5 Exceptional (See all 606 reviews)
  • View

    The Tower Hotel

    London
    • Pool
    • Free WiFi
    • Pet-friendly
    4.2 out of 5 Very good (See all 2,908 reviews)
  • View

    Mandarin Oriental Hyde Park, London

    London
    • Pool
    • Free WiFi
    • Pet-friendly
    4.3 out of 5 Excellent (See all 164 reviews)
  • View

    Hilton London Bankside

    London
    • Pool
    • Free WiFi
    • Pet-friendly
    4.7 out of 5 Exceptional (See all 999 reviews)
  • View
    VIP Access

    The Dorchester

    London
    • Pool
    • Free WiFi
    • Pet-friendly
    4.7 out of 5 Exceptional (See all 263 reviews)
  • View

    The Royal Horseguards

    London
    • Pool
    • Free WiFi
    • Pet-friendly
    4.4 out of 5 Excellent (See all 998 reviews)
  • View

    Cheval Three Quays

    London
    • Pool
    • Free WiFi
    • Pet-friendly
    4.9 out of 5 Exceptional (See all 768 reviews)
  • View

    The Ned

    London
    • Pool
    • Free WiFi
    • Pet-friendly
    4.5 out of 5 Wonderful (See all 425 reviews)
  • View
    VIP Access

    St Martins Lane London

    London
    • Pool
    • Free WiFi
    • Pet-friendly
    4.7 out of 5 Exceptional (See all 999 reviews)
  • View
    VIP Access

    Leonardo Royal London St Paul’s

    London
    • Pool
    • Free WiFi
    • Pet-friendly
    3.9 out of 5 Good (See all 997 reviews)
  • View
    VIP Access

    The Rubens at the Palace

    London
    • Pool
    • Free WiFi
    • Pet-friendly
    4.6 out of 5 Wonderful (See all 1,001 reviews)
  • View
    VIP Access

    The Mandrake

    London
    • Pool
    • Free WiFi
    • Pet-friendly
    4.5 out of 5 Wonderful (See all 166 reviews)
  • View

    London Marriott Hotel County Hall

    London
    • Pool
    • Free WiFi
    • Pet-friendly
    4.4 out of 5 Excellent (See all 989 reviews)
  • View

    Four Seasons Hotel London at Park Lane

    London
    • Pool
    • Free WiFi
    • Pet-friendly
    4.8 out of 5 Exceptional (See all 229 reviews)
  • View

    W London

    London
    • Pool
    • Free WiFi
    • Pet-friendly
    4.2 out of 5 Very good (See all 783 reviews)
  • View
    VIP Access

    Hotel 41

    London
    • Pool
    • Free WiFi
    • Pet-friendly
    4.9 out of 5 Exceptional (See all 406 reviews)

See similar properties

London
London
London City Centre
London City Centre
Hotel
Hotel
5 star
5 star
Air conditioned
Air conditioned
Pool
Pool
Guest rating 4.5+
Guest rating 4.5+
Family-friendly
Family-friendly

Policies

Check-in

Check-in from 4:00 PM - midnight
Express check-in

Check-out

Check-out before 11:00 AM
Express checkout

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Please note that room layout, furnishings, and views may differ from the photos shown.
Guests will receive an email with special terms and conditions prior to their arrival when booking the New Year's Special.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 75 per pet, per night
Welcoming dogs only
1 per room (up to 50 lbs/23 kg)
Food and water bowls are available
Service animals are welcome, and are exempt from fees
Specific rooms only; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 75 per night.
Cots (infant beds) are available for GBP 75 per day

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: GBP 42 for adults and GBP 21 for children (approximately)
  • Airport shuttle fee: GBP 160.00 per vehicle (one-way)
  • Self-parking fee: GBP 55.00 per night
  • Valet parking fee: GBP 55.00 per night
  • Pet fee: GBP 75 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: GBP 75 per day
  • Rollaway bed fee: GBP 75 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

Pool access available from 6:00 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section); guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Hotel London Shard
Hotel Shard
London Hotel Shard
Shangri Hotel London
Shangri London
Shard Hotel London
Shard Hotel Shangri
Shard London Hotel
Shard London Shangri Hotel
Shangri-La Hotel, At The Shard, London England
Shangri Hotel Shard London
Shangri Hotel Shard
Shangri La The Shard, London
Shangri-La The Shard, London Hotel
Shangri-La The Shard, London London
Shangri La Hotel At The Shard London
Shangri-La The Shard, London Hotel London

Overall score and ratings

4.7

Exceptional

Rating 5 - Excellent. 806 out of 988 reviews
5 - Excellent 82%
Rating 4 - Good. 112 out of 988 reviews
4 - Good 11%
Rating 3 - Okay. 40 out of 988 reviews
3 - Okay 4%
Rating 2 - Poor. 17 out of 988 reviews
2 - Poor 2%
Rating 1 - Terrible. 13 out of 988 reviews
1 - Terrible 1%

4.8/5

Cleanliness

4.7/5

Staff & service

4.8/5

Amenities

4.8/5

Property conditions & facilities

4.6/5

Eco-friendliness
Write a review

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT views, expensive & at £42pp for breakfast, I would recommend you eat out as it was not worth the money, then they add a service charge!
Stayed 1 night in May 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service, Marta on reception was incredibly helpful and accommodating - faultless service
Stayed 1 night in Apr 2022

5/5 Excellent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property, room, views. We can't speak highly enough of our visit. The staff were wonderful and made our two children feel extremely welcome. Thank you!
Stayed 1 night in Apr 2022

5/5 Excellent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in central London. Expensive but worth every penny.
Stayed 1 night in Apr 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing experience. To be recommended.
Stayed 1 night in Apr 2022