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The Mandrake

5.0 star property
Luxury hotel connected to a shopping centre in London with a full-service spa

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Photo gallery for The Mandrake

Terrace Room | Terrace/patio
Creator video
Penthouse Suite
Mandrake Suite | Living area
Property entrance
Located near The British Museum, The Mandrake creates a tranquil urban escape with its thoughtfully curated art gallery, peaceful garden and quiet library. Travelers can enjoy international flavors at Yopo Restaurant or book rejuvenating body treatments at the spa.
VIP Access

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Spa
  • Pet-friendly
  • Room service
  • Laundry

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Room options

View all photos for Mandrake Room

Mandrake Room

Mandrake Room

7.6 out of 10
Good
(4 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Separate bedroom
Bathrobes
Hairdryer
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Newman Room

Newman Room

Newman Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Separate bedroom
Bathrobes
Hairdryer
  • 32 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Terrace Room

View from room

Terrace Room

8.0 out of 10
Very good
(4 reviews)

Highlights

Furnished balcony or patio
Garden
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Separate bedroom
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse Suite

Penthouse Suite

Penthouse Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Separate bedroom
Bathrobes
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Terrace Suite

Terrace Suite

Terrace Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Separate bedroom
Bathrobes
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Mandrake Suite

Mandrake Suite

Mandrake Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Separate bedroom
Bathrobes
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Newman Suite

Newman Suite

Newman Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Separate bedroom
Bathrobes
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Gingko Suite

1 bedroom, minibar, in-room safe, individually decorated

Gingko Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Separate bedroom
Bathrobes
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Amanita Suite

1 bedroom, minibar, in-room safe, individually decorated

Amanita Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Separate bedroom
Bathrobes
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Salvia Suite

1 bedroom, minibar, in-room safe, individually decorated

Salvia Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Separate bedroom
Bathrobes
Hairdryer
  • Sleeps 2
  • 1 King Bed

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About the area

Map
20-21 Newman Street, London, England, W1T 1PG

What's nearby

  • Russell Square - 10 min walk - 0.9 km
  • The British Museum - 10 min walk - 0.9 km
  • Leicester Square - 11 min walk - 0.9 km
  • Piccadilly Circus - 12 min walk - 1.1 km
  • Trafalgar Square - 16 min walk - 1.3 km

Getting around

  • Tottenham Court Road Station - 6 min walk
  • Goodge Street Underground Station - 6 min walk
  • London (LCY-London City) - 22 min drive

Restaurants

  • ‪Italian Bear Chocolate - ‬2 min walk
  • ‪Lobby Bar - ‬2 min walk
  • ‪The Blue Posts - ‬2 min walk
  • ‪Akoko - ‬3 min walk
  • ‪The Wheatsheaf - ‬2 min walk

About this property

The Mandrake

Luxury boutique hotel near Russell Square
A short walk from The British Museum and Oxford Street, The Mandrake provides a terrace, an art gallery on-site and a garden. Indulge in a body treatment and a massage at DAMU Wellness Sanctuary, the on-site spa. Be sure to enjoy a meal at Yopo Restaurant, the on-site restaurant. In addition to a library and dry cleaning/laundry services, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Cooked-to-order breakfast (surcharge), a round-trip airport shuttle (surcharge) and smoke-free property
  • Free newspapers, meeting rooms and luggage storage
  • Concierge services, a 24-hour front desk and a lift
Room features
All rooms are individually furnished, and include comforts such as laptop-compatible safes and air conditioning, in addition to thoughtful touches such as free WiFi and sound-insulated walls.
Extra conveniences in all rooms include:
  • Baths or showers, free toiletries and hairdryers
  • Coffee/tea makers, daily housekeeping and phones

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (GBP 60 per day)
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: GBP 10 to 50 per person
  • 2 bars/lounges
  • A restaurant

Restaurants on site

  • Waeska Bar
  • Yopo Bar
  • Yopo Restaurant

Things to do

  • Art gallery
  • Full-service spa
  • Library

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Body treatments
  • Massage
  • Mud bath
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 60.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
1 total pets
Specific rooms only; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately GBP 10.00 to 50.00 per person
  • Airport shuttle fee: GBP 150 per vehicle (one way)
  • Off site parking fee: GBP 60 per day (0.3 mi away)
  • Pet fee: GBP 60.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Service fee: 5 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Mandrake Hotel London
Mandrake Hotel
Mandrake London
The Mandrake Hotel London
Mandrake
The Mandrake Hotel
The Mandrake London
The Mandrake Hotel London

Frequently asked questions

Is The Mandrake pet-friendly?

Yes, this property allows pets (limit 1 total). There's a fee of GBP 60.00 per accommodation, per stay. Service animals are exempt from fees.

What time is check-in at The Mandrake?

Check-in start time: 3:00 PM; check-in end time: midnight. After-hours check-in is not available.

What time is check-out at The Mandrake?

Checkout is at 11 AM.

Does The Mandrake provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of GBP 150 per vehicle applies.

Where is The Mandrake located?

Located in London City Centre, this luxury hotel is within a 10-minute walk of Tottenham Court Road, Oxford Circus, and University College London. Russell Square and Leicester Square are also within 15 minutes. Goodge Street Underground Station is 6 minutes by foot and Tottenham Court Road Underground Station is 6 minutes.

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Reviews

The Mandrake Reviews

8.8

Excellent

9.4

Cleanliness

9.2

Location

9.2

Staff & service

8.6

Eco-friendliness

9.2

Property conditions & facilities
Rating 10 - Excellent. 178 out of 270 reviews
Rating 8 - Good. 43 out of 270 reviews
Rating 6 - Okay. 21 out of 270 reviews
Rating 4 - Poor. 12 out of 270 reviews
Rating 2 - Terrible. 16 out of 270 reviews

Reviews

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a fun hotel to stay at for a nice weekend. Super unique with amazing staff, accommodations that are comfortable and delicious food with a cool bar setup. Shoutout to the staff that helped wrangle in a wild room next door, late in the night.
Stayed 3 nights in Sep 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simone was amazing - thank you!
Stayed 1 night in Jun 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, food and rooms. Noise level a bit high at night
Stayed 4 nights in Apr 2025

10/10 Excellent

Josh

Liked: Amenities, property conditions & facilities
Incredible in every way. Cannot wait to stay again.
Stayed 1 night in Aug 2023

10/10 Excellent

Roksolana

Liked: Amenities, property conditions & facilities
Amazing people and loved the style of the hotel ! Perfect for London vacation
Stayed 4 nights in Aug 2023

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are really welcoming and friendly. This was our second stay and will definitely stay again.
Stayed 2 nights in Aug 2022

10/10 Excellent

Jorge L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best New Hotel in Fitzrovia

Brand new hotel in the coolest spot in London. Great bar, not too busy and cool crowd.
Stayed 2 nights in Sep 2017

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful friendly staff everywhere. Fantastic chilled, creative atmosphere, great people, food, drinks and music. Thank you 🙏
Stayed 1 night in Sep 2022

10/10 Excellent

per-juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all in all it was splendid, unfortunatly no breakfast due to late start at 08
Stayed 1 night in Oct 2024

2/10 Terrible

Ilene

Disliked: Cleanliness, amenities, property conditions & facilities
I was not aware that this hotel is an “adult party” hotel. There is paraphernalia in the rooms and the rooms are small and unappealing. If you are into adult partying etc, that’s great but it would have been nice to know that was the theme of the hotel.
Stayed 3 nights in Sep 2023

4/10 Poor

Amritpaul

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty and small rooms. Rooms smell of cigarettes and weed.
Stayed 1 night in Sep 2023

8/10 Good

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hip spot with mystique, but price is perhaps a bit hyped unless you really want to take advantage of the cool bar and restaurant scene. Rooms are tiny but quiet (in terms of street noise) and dark which was nice after a long flight—however, you can hear voices easily in the hallways and our neighboring guests were rudely loud and drunk in the wee hours, speaking at very loud volumes in the hallway. Bed was ok, shower was amazing! Shower was probably the best part. Breakfast was ok, nothing memorable and a simple menu but the English breakfast was satisfying. However, the waitress told us the 5 pound orange juice was fresh squeezed but it was absolutely not, it was from concentrate. The front desk staff, porters, and room service staff were very cordial and friendly and we appreciated their service.
Stayed 1 night in Sep 2022

2/10 Terrible

Tom

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Dissapointing experience.

Over the weekend, the Mandrake transforms into a bar/club with accommodations situated above it. Unfortunately, our stay was marred by subpar service and a lack of attentiveness, exacerbated by concurrent events on both Friday and Saturday nights. Prospective guests should exercise caution and verify event schedules during their stay, as hotel guests do not receive preferential treatment over walk-in bar customers. It is advisable to secure a reservation for a table in the bar in advance. The staff's performance left much to be desired; they engaged in unnecessary disputes, such as contesting the absence of a bottle opener in our room instead of promptly providing a replacement. Furthermore, I encountered difficulties gaining entry to the bar on two occasions due to wearing an outdoor coat and hat in frigid -2°C weather. Our experience in the Terrace room was underwhelming, considering its petite size relative to the associated cost. Additionally, the absence of room service for food further detracted from the overall appeal of our stay. We will not be returning.
Stayed 2 nights in Dec 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot, def will be back. Only disappointment/ complaint was that the restaurant and terrace bar were not open any of the days during my stay.
Stayed 2 nights in Sep 2025

10/10 Excellent

Helen

Liked: Cleanliness, amenities, property conditions & facilities
The mandrake is an exceptional hotel, the interior decor is innovative and inspiring for creatives, with beautiful contemporary artwork, and installations, every floor is decadent glamour, there are quiet areas also and you feel like you are not in the centre of London but in a lush tropical location. The food is tasty, as well as the bar area with iconic cocktails. The staff are very friendly and hospitable, we loved our stay there and will return soon
Stayed 1 night in Jul 2025

2/10 Terrible

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Bill was £200 more than indicated on Expedia. Room was directly by a bar area, which had a full view into the room. The location was actually an upgrade, not clear why. Cleaners were on the terrace at 6 in the morning talking and waking us up.
Stayed 1 night in Jul 2025

4/10 Poor

Daniel

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

The penthouse was battered and tired

Booked into the penthouse which is in need of a refurbishment. The jacuzzi was out of order which I wasn’t told about until I got to the room, the door handle to the room itself was hanging off the door, the fittings in the bathrooms were loose, the paint around the room was chipped and battered in places. I was offered a 20% discount once this was pointed out but I had generally expected better.
Stayed 1 night in Apr 2025

6/10 Okay

Juha

Liked: Cleanliness
Front desk was often not staffed, yet the hotel requires you to leave the rather large keychain, key and lift fob at reception, leading to long delays getting to the room. Noisy as DJ plays downstairs most nights until 1am. Room not sound proof.
Stayed 3 nights in May 2025

10/10 Excellent

saar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lively fun hotel. Great location, can walk to SoHo as well as jump on Elizabeth line.
Stayed 2 nights in May 2025

8/10 Good

Julian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unusual but lovely

Quite an unusual ‘nightclubby’entrance and hotel theme. Very dark but fun. We had a suite that was perfect, light clean comfortable. Coffee machine, bathrobes, good bathroom amenities,king bed. Unusual selection in the ‘mini bar area’. It was a hot day but room was lovely. and cool. There was music until 1am apparently but we didn’t hear it in our first floor room. Very quiet.Breakfast was fantastic although due to a brand new system it was extremely slow…needs sorting out.
Stayed 1 night in May 2025

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 4 nights in Jan 2025

2/10 Terrible

Victoria

Liked: Cleanliness
Disliked: Staff & service
It turns into a nightclub at night (this was a Saturday). You cannot have a seat and get a quiet drink at your own hotel bar, you need to queue up behind drunk 20 year olds and deal with bartenders with bad attitudes.
Stayed 1 night in Nov 2024

10/10 Excellent

Florie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marcela at the front desk was amazing. She was so friendly, understanding and very helpful. She made our stay perfect! Decor and the food at the restaurant was wonderful. Will definitely be back to stay. Such a unique hotel!!
Stayed 3 nights in Sep 2024

10/10 Excellent

Josef

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was fantastic. Thank you everyone for making us feel at home.
Stayed 5 nights in Aug 2024

10/10 Excellent

Ericka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at The Mandrake in London was truly an unforgettable experience. From the moment I arrived, I felt as though I had stepped into a fantasy world. The hotel’s moody vibe perfectly complements its location in the trendy Fitzrovia area, creating a unique and immersive environment. The room was nothing short of luxurious, with high-end furnishings and a well-stocked minibar that made my stay even more comfortable. The en suite bathroom was a dream, featuring a rainfall shower head that added a touch of spa-like relaxation to my daily routine. The greenhouse terrace and central courtyard are absolute showstoppers, draped in hanging jasmine and passionflowers that infuse the space with a captivating fragrance. The rich textures, vibrant dark colors, and theatrical lighting throughout the hotel made every corner feel like a work of art. The amenities at The Mandrake are exceptional. The restaurant on site served exquisite dishes, and the bar was the perfect spot to unwind after a day of exploring the city. A special mention must go to the staff, who were nothing short of top tier. Their attention to detail and warm hospitality made my stay even more enjoyable. The Mandrake is not just a hotel; it's an experience. If you’re looking for a place that combines luxury, style, and a bit of the unexpected, I highly recommend staying here. I can't wait to return!
Stayed 2 nights in Aug 2024