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The Residen

Property class: 4

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The Residen offers an upscale experience near The British Museum in London. Guests enjoy in-room WiFi and on-site laundry for longer stays. The hotel provides luggage storage, letting visitors explore the city unencumbered before check-in or after checkout.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Laundry room

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Apartment

Standard Apartment

Standard Apartment

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Studio, Ensuite

Comfort Studio, Ensuite

Comfort Studio, Ensuite

8.0 out of 10
Very good
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Apartment

Premium Apartment

Premium Apartment

  • City view
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Double Bed and 1 Double Sofa Bed

View all photos for Family Apartment

Family Apartment | Private kitchen

Family Apartment

  • City view
  • 3 bedrooms
  • Sleeps 8
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Luxury Apartment

Luxury Apartment

Luxury Apartment

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds, 1 Double Bed and 1 Double Sofa Bed

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About the area

London City Centre, a neighbourhood in London, is home to The Residen. The British Museum and Royal Albert Hall are cultural highlights, and travellers looking to shop may want to visit Oxford Street and Kensington High Street. Looking to enjoy an event or a game? See what's going on at Emirates Stadium or Stamford Bridge Stadium. Visit our London travel guide
Map
25 Ridgmount St, London, England, WC1E 7AH

What's nearby

  • Estação do metrô de Londres: Tottenham Court Road
    Tottenham Court Road
    3 min walk - 0.3 km
  • Beautiful view of the garden in Russell square with residential buildings view
    Russell Square
    4 min walk - 0.4 km
  • The British Museum
    The British Museum
    6 min walk - 0.5 km
  • University College London
    2 min walk - 0.2 km
  • University of London
    5 min walk - 0.4 km

Getting around

  • Goodge Street Underground Station
    3 min walk
  • Tottenham Court Road Station
    9 min walk
  • London (LCY-London City)
    54 min drive

Restaurants

  • Costa Coffee
    3 min walk
  • KFC
    2 min walk
  • PaStation
    3 min walk
  • Pret a Manger
    2 min walk
  • Store Street Espresso
    3 min walk

About this property

The Residen

Upscale hotel near Russell Square
Close to The British Museum and Oxford Street, The Residen provides amenities such as laundry facilities. Stay connected with free in-room WiFi.
You'll also find perks such as:
  • Tour/ticket information, luggage storage and a lift
Room features
All guestrooms at The Residen offer comforts such as free WiFi and sound-insulated walls.
More conveniences in all rooms include:
  • Heating and portable fans
  • Washers/dryers and irons/ironing boards
  • Cable channels and housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Family friendly

  • In-room washing machine/dryer
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Guidebooks
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping on request
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Cable channels

More

  • Heating
  • Iron/ironing board
  • Portable fan
  • Soundproofed rooms
  • Washer/dryer

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 10:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

There is no front desk at this property
Guests will receive an access code
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from 4 November 2025 to 4 July 2026 (dates subject to change).

Access methods

Access code

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of GBP 350 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Housekeeping is available for an additional fee and varies based on unit size

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

The Residen Hotel
The Residen London
The Residen Hotel London

Frequently asked questions

Is The Residen pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Residen?

This property doesn't offer parking.

What time is check-in at The Residen?

Check-in start time: 4:00 PM; check-in end time: 10:00 PM.

What time is check-out at The Residen?

Checkout is at 11:00 AM.

Where is The Residen located?

Located in London City Centre, this hotel is within a 10-minute walk of University College London, The British Museum and Russell Square. Leicester Square and Oxford Street are also within 1 mile (2 km). Goodge Street Underground Station is only a 3-minute walk and Euston Square Underground Station is 8 minutes.

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Reviews

The Residen Reviews

8.0

Very good

8.0

Cleanliness

8.0

Amenities

7.8

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 15 out of 30 reviews
Rating 8 - Good. 6 out of 30 reviews
Rating 6 - Okay. 5 out of 30 reviews
Rating 4 - Poor. 1 out of 30 reviews
Rating 2 - Terrible. 3 out of 30 reviews

Reviews

Verified

8/10 Good

Hasan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Chloe

Liked: Cleanliness, staff & service, property conditions & facilities
This was clean and a great stay
Stayed 3 nights in Oct 2024
Verified

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful clean apartment. Well located. Would definitely book again.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Lana

Liked: Cleanliness, amenities
Convenient location
Stayed 1 night in Oct 2024
Verified

8/10 Good

Hazel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Just what we needed

The apartment was really well located for a visit to the British Museum, places to eat and access to the tube network. I stayed with my 2 children and they were happy to set up separate beds. The only downside was it was rather hot, the bathroom was like a sauna and we couldn’t turn the radiator in there off. It’s only a minor downside as the windows open. I will stay here with my family again.
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

Waleed

Liked: Cleanliness, staff & service, property conditions & facilities
Best place to live
Stayed 2 nights in Jun 2023
Verified

10/10 Excellent

Sarra

Liked: Cleanliness, staff & service, property conditions & facilities
The property was lovely, modern, and well-equipped. We were close to many sites and the tube station. Would definitely stay again!
Stayed 3 nights in May 2023
Verified

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous

Fantastic place to stay for a large group, clean and accomodating
Stayed 1 night in Sep 2022
Verified

8/10 Good

Ivette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cute flat in London

Great apartment in the heart of London. Easy access in and out of building and very comfortable for a family.
Stayed 5 nights in Nov 2022
Verified

6/10 Okay

Mark

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
This is an apartment, not a hotel. Really good location, great apartment. However, the pillows are so lumpy that it’s like sleeping
Stayed 1 night in Dec 2022
Verified

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
It was a lovely place but was advertised as being Covent Gardens… it was a fair walk to Covent Gardens. However had we not stayed up here we wouldn’t have discovered Charlotte Street which ended up being one of our favourite areas in London. Overall great place, awesome service and beautiful room.
Stayed 1 night in Jul 2023
Verified

6/10 Okay

emerald

Liked: Cleanliness
Close to tube
Stayed 2 nights in Jun 2023
Verified

4/10 Poor

Yun

Disliked: Cleanliness, property conditions & facilities, room comfort

No warm water

There was no warm water, sent message to the apartment agent, same where the check in instructions was from, at 6pm, receive no answer, not even next day, if ever will. We traveled with baby and toddler, no warm water was a big discomfort, should a basic confort available. Was advertised as sound proof, that was definitely not the case, if people passing by the entrance one would think they're in the room.
Stayed 1 night in Nov 2024
Verified

6/10 Okay

Halbert

Liked: Staff & service
Disliked: Cleanliness

Reasonable but Roaches

We stayed at the Residen for 1 night in their 3 bedroom penthouse. The staff were great and excellent with communication. The apartment was decorated decently but the place somehow still felt a little neglected. No central air and the fans supplied could use an update as well. Biggest downfall was at night a lot of ROACHES came out. I relayed this to their office and received an apology but no kind of compensation for the inconvenience.
Stayed 1 night in Jul 2022
Verified

2/10 Terrible

Charles

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Minimum Security Prison

This is not a hotel. It is an apartment building that has units being rented out to travelers. Check in was confusing, had to personally try the code on stranger's doors to get in becuase, no one answers ALL 5 phone numbers provided to guests. The entire unit has NO AIR COND. hot as heck the whole day, Street side is super noisy with traffic and/or cosntruction, rear side has people throwing away trash into huge bins in the early hours. Beds and linens are filthy, beds horrible quality. Last day we left the room and got locked out when trying to get our luggage to rush to airport. Had to call 20 times to get our luggage and not miss our plane.
Stayed 1 night in Jul 2023
Verified

2/10 Terrible

J S

Disliked: Cleanliness, staff & service, property conditions & facilities

Extremely Disappointed: A Disastrous Experience

Upon entering the room (Apartment 6a), we were immediately overwhelmed by a strong and persistent stench of cigarettes. The smell was so pervasive that it was impossible to ignore. As non-smokers, we found this highly unpleasant and unacceptable, and it triggered breathing difficulties for my wife who had previously been asthmatic. It was clear that a previous resident had smoked in the room and it had not been adequately cleaned. After about 30 minutes sitting on the couch, we noticed our clothes had started to smell of cigarettes. We left the apartment with the windows wide open for a few hours, but when we returned the smell was as bad as ever. To address this issue, we attempted to contact the management by phone as there is no on-site presence at The Residen. We made a total of seventeen calls early in the evening, using three different numbers provided, but were utterly unsuccessful in reaching anyone. We left multiple voicemail messages explaining our situation and expressing our willingness to move to another apartment, but we never received any response or acknowledgement. Overall, our experience with The Residen Aparthotel was an absolute disaster. The management have refused to refund or compensate us even though we didn’t stay for any of the three nights we had booked. As a courtesy, I emailed them a draft of this review a week before I posted it, but they ignored that too.
Bathroom
Superior Studio Apartment
Stayed 3 nights in Jun 2023
Verified

6/10 Okay

Miranda

Liked: Cleanliness, property conditions & facilities, room comfort

Merkezi.

Çok temiz ve merkeziydi. Konforlu ve büyük bir daireydi.
Stayed 2 nights in Jul 2024
Verified

8/10 Good

Jose Antonio Poo Del

Liked: Cleanliness, staff & service, property conditions & facilities
El proceso de llegada al inmueble no es práctico
Stayed 2 nights in Sep 2022
Verified

10/10 Excellent

Enrique Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025
Verified

8/10 Good

Henrikke

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024
Verified

6/10 Okay

WING MAN

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2024
Verified

8/10 Good

Ian

Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024