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"My air conditioner was stuck on heat and room was stifling the entire time despite multiple maintenance attempts. Hot water was no consistent and the shower would not drain properly."

"Our stay at the property was okay the area and the location was right on point we we’re close to everything and walking distance was at 10 or 15mins to different locations the only disappointing thing was no accommodation for food we had to either eat all the food or throw it away before returning to hotel"

"This is the place to stay in NY. Location staff room restaurant were great."

"I loved the accessibility. It was close to everything. Would have liked to see an included breakfast, small fridge/microwave in room would be great additions!"

"I’ve gotta say that for a hotel situated within 1/2 a block of Times Square (and an extremely high volume property at that), it was absolutely immaculate! The decor was classic Art Deco in the Lobby and the floors seemed to all be nicely updated. Our room was very affordable so my expectations were pretty low going in. I was very pleasantly surprised with the cleanliness, finishes and overall condition of our room (considering the location and price) and would therefore highly recommend a stay here if you want an excellent value right in the heart of it all!"

"No air or heat"

"Pros Great location Rooms were decent Cons During my two day stay there was only one elevator working making the wait time for guests ridiculous. The elevators were small only 6-7 people could fit and that depended on how much luggage each person had. Thankfully i was on the 4th floor but the stairwell was creepy and i didn't feel secure. Not to mention trying to carry suitcases up long flights of stairs. There was no mention of this at check in and no update to guests on when it would be fixed. The resort fee is a joke. At least most hotels provide bottle water and at $40 thats the least that coukd have been apart of the resort amenities. The wait time for checking was long, as there were only two agents and there were bus loads of guests."

"Room was clean and nice. Staff was very accommodating."

"Nice property but needs some improvements. I've stayed here 3 time so it'sa good hotel. Very convenient to Penn Station. The shower had a mind of its own. You will not have a consistent water temp and it will go from warm to cold to burning hot. Towels are like sandpaper. The toilet paper is ridiculous. I think the hotel challenged the toilet paper company to give them the thinnest t.p. in the world. You're definitely not saving money with the amount of t.p. that is needed because it's worse than paper thin. Fast elevators and friendly staff."