New York Hotel Guide - The Morgan Library and Museum hotels in New York, United States of America.

"AC was not working in the room. Had maintenance come Friday. Cleaned filter and coils but still did not work. Restaraunt staff was less to be desired. Thursday when we got there- ordered a drink on the menu and was told they can’t make it - didn’t have supplies but when order Friday- ithey could. Bar tender didn’t want to bother making it. Food was way over fried. Tried pool bar- again ignored most of the time there and food not great. Again told they couldn’t make certain drinks that was not different then on menu. Just very disappointed for the price paid per night Oh - have to pay for an app to use streaming services. If you are going to a smart tv - allow capacity to log on to a service without buying into an app. May say free for 7 days but to get the script cancelled… no should not have to buy an app"

"Friendly staff and very clean environment the best are so comfortable!!"

"An extremely convenient location with good rooms, amenities, and very friendly staff. The elevators were malfunctioning during my stay which kind of dampened the experience. But overall, in terms of price and location, it’s hard to beat it."

"My stay was okay for the price. I would have rated 5 but the air conditioning wasn’t the best. The entire property runs pretty warm. I had the AC running for hours at the minimum temp and highest fan speed, but it didn’t do much. Hovered around 76 degrees during the day. Luckily I was able to open a window to get fresh air. It’s not a big deal breaker but it is good to know if you’re a hot sleeper."

"Awful experience. I should have stayed with what I know. The night staff was rude and unaccommodating. Place is run down. No amenities."

"Beautiful hotel with art deco beauty and wonderful staff. The rooms are clean and spacious. I love the central location and vibes. "

"Air conditioning in room was horrible, thermostat never went lower than 70 degrees. Bed and pillows not comfortable. Was very disappointed because I’ve been to several Hampton Inns and always had excellent air conditioning and bed / pillows."

"Everything was great except the remote to my TV didnt work."

"Rooms were very clean and hotels in a good location. Not too noisy but easy access to Penn, MSG, Times Square, Theatre district and Hudson Yards. Kevin at the front desk was fantastic. Very professional and knowledgable and he put customers at ease. The hotel is already ageing though. Such a shame. For example, the interior of the elevators are beginning to show signs of wear, though. It’s not surprising, because it is a public space. Still a great hotel though. I would stay here again , as long as the price is right. Warning!!!! A junk $81 was added to the bill even though I had made full payment at Hotels.com. This is irritating, and should have been disclosed or customers should have been forewarned at the time of booking. Hotels.com MUST do better about this."