Lorraine Hotels

"When I first checked in and went to the room I was assigned, it was not the room I booked. I booked a room with a king bed and a pullout sofa bed. I wanted a spacious room plus a large enough bed to be able to toss and turn without pushing my boyfriend off the bed, so it had to be a king bed. The room I was given was a standard room with a queen bed. I went back to the hotel associate and explained this wasn't what I booked and definitely not what I paided for (I prepaid, the king bed w/sofa room was significantly more than a standard queen). I told him, don't care if it has the sofa bed or not but it has to be a king bed. Without issues he was able to switch my room to an even more spacious room. Bed was super comfortable, place was extremely clean and staff was friendly. "

"Clean room clean hotel fast and easy check in "

"My stay made the steelhead fishing and being out in the snow and subzero temperatures very pleasant... recommend to anyone looking for ample comfort after a few days of cold winter fishing "

"The hotel was staffed by a very friendly gentleman who appreciated my humor about Upstate New York weather having been two previous places noted for extreme heat, little snow and lots of rain. The room featured an interesting optical illusion which made the jacuzzi thing a sweet surprise from my future husband. We have a thing about jacuzzi tubs. It was sweet remainder of his memory about things that matter. "

" All was good."

"It waa very welcoming. Will be back!"

"Spotless room. Staff were great. Breakfast was ok. Heater didn't work in room 507. I had heat set to 90 and didn't kick on 1 time. Water pressure and temp of shower was great. Very quiet. We got stranded in a snow storm and we needed a place last minute for us and our 2 children. Quick check in. I recommend this place."

"the bathroom wasnt verry clean the shower was loud the room had a light smell we had to keep asking for towels and was cloths there was a smell of marijuana in the lobby the breakfast area wasnt cleaned regularly a lot of times i went to get something to eat thier wasnt hardly anything there we will never stay there again"

"Our stay was great. Our room was clean and comfortable. The staff was very friendly and helpful. We will be back again!"