New York Hotel Guide - Lucille Lortel Theatre hotels in New York, United States of America.

"Perfect "

"More like a hostel than a hotel! The deluxe room was not very deluxe and very basic … small and outdated … bathroom was grubby with cracks in the bath and paint peeling off the back of the dirty door, grout was black around bath and toilet was dirty … nowhere to store cases or clothes properly … no water or glasses available in rooms … WiFi was intermittent …window view of air conditioning units not NYC! The bathroom ceiling had a bulge and leaked but nothing was done even after we reported it … asked for a room upgrade as we are platinum tier and reception said there weren’t any when we knew there were upgrades to suites … asked for a late checkout for all the inconvenience and given an extra hour! So would not recommend unless you are of school or college age as there were plenty of youngsters there eating takeaway food in the reception area and hanging around… luggage storage also cost us $3 per item which we didn’t expect! "

"The staff were friendly and helpful, our room was immaculate and comfortable. Would definitely recommend and great location to subways, 9/11 memorial, ferries and south street seaport."

"I really enjoyed my stay at Sheraton. The staff was so friendly and helpful! The bed was more comfortable than my own and the view from my room was amazing. I did not realize there was a local usage tax of $40 per night for stays in Manhattan, but Sheraton made up for that with $35 a night voucher for their restaurant. The salmon, gnocchi were both excellent and the wait staff so nice. They remembered my order from previous day. The location can not be beat. I will return! "

"Hotel was just ok. Small but expected in NYC. However, lobby was hot. Front desk not always manned and no way to get in touch. No front desk number easily available to call. No one ever answered the "chat" that is available online. My room was stocked with off-brand cofee pods and ALL decaf. Very disappointed in the morning. No one from the front desk ever responded to me to refill with med or dark roast caffeinated coffee--and I was there for 2 nights. No water in rooms. Paper cups. Old, sticky hairdryer that barely worked. Old fridge that was difficult to access and didn't get very cold. Old AC unit. Shower escheteons coming out of wall. "

"Loved the easy breakfast"

"Room was clean and looked new. Bathroom was spotless. Shower gel, shampoo and conditioner was good and smelled wonderful. When we arrived, room temp was too warm, called the desk and they said someone would come adjust the temperature. No one came to change it. Left the window open the entire to help cool it down. "

"Great location, easy to get to all things Broadway and Times Square. Rooms were warm and AC didn’t cool things off. Hotel staff were very kind and accommodating."

"Buffet was overpriced, not enough variety of food, need better customer service "