Front of property

Reviews of Riverside Park Hotel

3 out of 5
Riverside Park Hotel
Killarney Road, Macroom, Cork

Reviews

7.4

Good

Rating 10 - Excellent. 70 out of 247 reviews" "
Rating 8 - Good. 91 out of 247 reviews" "
Rating 6 - Okay. 53 out of 247 reviews" "
Rating 4 - Poor. 17 out of 247 reviews" "
Rating 2 - Terrible. 16 out of 247 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

5.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019

8/10 Good

marilyn

Travelled with family
Liked: Staff & service
Stayed 3 nights in Jul 2019
Response from marketingmichelle on 17 Jul 2019
Hi Marilyn, We are delighted you enjoyed your stay at the Riverside Park Hotel & we look forward to welcoming you back again in the near future. From all the team here at the Riverside Park Hotel

2/10 Terrible

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This stopover was the worst l’ve had in years. The bed wasn’t made at all well, light bulbs out in bathroom, lift not working and meals very basic
Stayed 1 night in Jun 2019
Response from Marketingmichelle on 17 Jul 2019
Hello Guest, I regret to hear of your experience during your stay with us, It was unfortunate we did not get the change to resolve your issue for you, we would have been delighted to change you to another room if we had known. Signed :Reservations

2/10 Terrible

Brian

Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid
Hotel is in bad condition, smell in room, holes in carpet, badly maintained , I left after 20 min in the room, asked them not to charge me as I left before 6pm, they charged my card 2 days later.
Stayed 1 night in Jun 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Property badly in need of a refurbishment - holes and frayed carpet in the bedroom - grotty bathrooms - sticky floors throughout. Three stars is too high for this property.
Stayed 2 nights in May 2019

6/10 Okay

Verdun

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Damp hotel
Hotel had a smell of damp on leaving we discovered a very bad water leak on first floor
Stayed 2 nights in Apr 2019

6/10 Okay

Frank

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Cheap and cheerful
Stayed 1 night for work in the area Hotel is run down compared to many others I have stayed in but the bedroom was good. The rest of the place needs a renovation and the poor lady on reception was overstretched and seemed to be the only one there. The bar food was ok and the breakfast area needs a good re vamp Stay made more pleasant by helpful receptionist/barmaid
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was very pleased all round, but attention should be focused
Stayed 1 night in Dec 2018

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Average
Food us fantastic, especially the price. Rooms are huge. But the tv is abysmal. 4 maybe 5 channels picture and choice is dreadful. I like to chill in evening put tv no point. Wifi is even worse in rooms. Too slow to use and drops out constantly.
Stayed 2 nights in Dec 2018

10/10 Excellent

Andrea

Excelent
Stayed 2 nights in Nov 2018

6/10 Okay

Paul

Disliked: Staff & service
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice edge of town location with good parking . Good bar food.
Stayed 2 nights in Oct 2018

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel. Friendly service.
Stayed 1 night in Oct 2018

6/10 Okay

JohnandJoan, Wexford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good value for Money
Good situation on road to Killarney and Guagán Barra with Bantry, Bandon and the Beara Peninsula also within reach
Stayed 2 nights in Sep 2018

2/10 Terrible

MR COLM

Disliked: Cleanliness, property conditions & facilities, room comfort
Fawlty Towers Cork without gags
jaw-droppingly poor, room not clean, hairs in bed, towels not changed, ensuite not cleaned properly, no heating, complained but no effort to fix or compensate, letting the whole town down, embarrassed for the staff who are v nice but can’t make up for pathetic ‘non’ management
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good service. Had booked two nights but they had only received a booking for a single night but they extended my stay with Ease.
Stayed 2 nights in Sep 2018

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent couldn't fault the service . Room was very spacious and clean and comfortable.
Stayed 2 nights in Sep 2018

8/10 Good

Debbie, Montana

Liked: Cleanliness, staff & service, room comfort
The location was good for getting to Cork or Kerry
Stayed 9 nights in Aug 2018

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Makes Syria worth a visit !
Sticky dirty floor on arrival, the bar area floor was worse - the waitress was asked 3 times for a menu 3 times before I went and got one for myself. There were 5 people in at the time. The chips looked like they were a week old ! The wifi signal was poor. The bed was uncomfortable and might as well have been lying on a rack of spuds ! The chair fell apart at breakfast and the waitress actually forgot about my order and after 25 mins so I left.... a very dissatisfied customer
Stayed 1 night in Sep 2018

6/10 Okay

Haldun

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
Room was ok but bathroom dirty and bins not emptied from prrvious guests
Stayed 1 night in Aug 2018

8/10 Good

thesmiths, fermanagh

Liked: Staff & service, room comfort
Disliked: Cleanliness
good hotel central for travelling about
we loved the food and the location of this hotel, we travelled to Killarney and cork and inchdoney beach, good location and great wee town.. I was however disappointed in the cleanliness of the room and hall way etc.. lots of cobwebs on inside of windows and in light fittings and the carpet in the room wasn't hovered well and mirrors very smeary in the bedroom and there was long hairs in the bath,, cups in the room could also have done with bleach,, . I know these are small things but they do make a difference.. breakfast was ok but not much variety for kids. only cornflakes and museli..
Stayed 4 nights in Aug 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Basic hotel rooms. Beds clean but not the most comfortable. Staff friendly and breakfast was good but not a great selection.
Stayed 1 night in Aug 2018

6/10 Okay

YAKUB

Liked: Cleanliness
Stayed 4 nights in Aug 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Well Worn Accommodation
The Hotel is in need of a spruce up, bedroom net curtains torn & in need of a clean, bathroom tiles need replacing around floor level. Evening food and bar service excellent. Breakfast OK but lacking in choice of fresh fruit, cereals etc
Stayed 1 night in Aug 2018

6/10 Okay

philip

Disliked: Cleanliness
ok if desprate but would not chose to stay
room is dated and tv is in the corner of the room so you can't really see it with wires everywhere, room walls are paper fin and all you hear is next door! service was slow im bar even when not busy but food is ok in everning but breakfast is good. shower Curtin was dirty and bed not too bad for confort. price is too high for this hotel stayed in much better for less
Stayed 1 night in Aug 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 1 night in Jul 2018

4/10 Poor

Damien

Disliked: Staff & service, property conditions & facilities
well over priced
it was like stepping back in time, the first room didn't look so they move me to another room and as the check-in lady said you have a great view of the river well I did because the net curtain was in bits, food was nothing special and service was poor my advice look else ware
Stayed 1 night in Jul 2018

8/10 Good

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

8/10 Good

Shahvaiz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very good in terms of cleanliness,the staff were very pleasant and the views from the outside were very good
Stayed 1 night in Jun 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not good!
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Stayed 1 night in May 2018

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprise and pleasant transfer.
I did not stay at the Riverside Hotel, I was transferred to the Castle Hotel. This hotel and its staff were excellent.
Stayed 1 night in Jun 2018

6/10 Okay

Trisha, watertown ny

Liked: Staff & service
Disliked: Cleanliness, room comfort
Staff are friendly and accommodating
We were given a room that smelled like my grandmothers basement. Opening the windows didn’t help. We tried to call the front desk but the phone didn’t work. Internet wouldn’t work there either. We loaded all our stuff up and went down to the front desk and were given a much better room. Breakfast was ok. Server was not friendly.
Stayed 1 night in Jun 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
From the out-side this looks a good hotel, step through the door and every thing changes, the interior is dated and the rooms are run down, hiding a hole in the carpet is the obvious, the beds were uncomfortable and the room very musky. the first mornings breakfast although looking and presented well was on a cold plate and within minutes cold, the tea was poor and milky and the coffee way to strong, there was no balance, it was a real shame as the lady who presented the breakfast was a very friendly women that cared, there seemed limited staff to support the guests needs
Stayed 2 nights in May 2018

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, room comfort
Nice Hotel next to the river.
We had a room with a view of the river. Plenty of free parking. Restaurant available, but we walked a short distance (10 min) back into town to the Pub for food/beer and locals/atmosphere. Room was clean and comfortable. Aesthetics a bit old (caulk, paint, etc). but in general room was nice and big. Everything worked (hot shower, WiFi, etc.) Would stay here again...
Stayed 1 night in May 2018

6/10 Okay

niall, kildare

Staff not very helpful service poor
I found the young staff pleasant but the elder lady not very helpful bar man could not pull a decent pint off smithwicks to a customer
Stayed 1 night in May 2018

8/10 Good

Oskars

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

10/10 Excellent

Basanta Kumar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed
We enjoyed our stay.
Stayed 1 night in May 2018

8/10 Good

Tammy

Liked: Staff & service, room comfort
Stayed 1 night in May 2018

8/10 Good

Michael, Nenagh Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel with helpful and friendly staff along with good facilities
Stayed 1 night in May 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Weekend break
Lovely hotel ini lovely setting but badly needs tlc, reception and function room updated and nice bit rest Of hotel especially entrance from The busy road and pasang traffic could do with a lot Of work, lovely sunny patio area but desperatly needs sprucing up. Staff very nice and food nice ,menu a bit limited. Could be a really great place.
Stayed 2 nights in May 2018

6/10 Okay

Krissy

Liked: Cleanliness
The good first. Nice location, free parking, tasty breakfast. The bad. No Wifi in the rooms. Only the reception area and it’s very cold. We inquired about the poor internet but were told that it’s the way it is and that’s that. I rely on Wifi while I travel because it’s the only time I can do online and share my travel stories. Hopefully they can put Wifi I the rooms
Stayed 1 night in May 2018

6/10 Okay

Cathal

Disliked: Cleanliness, property conditions & facilities
Ok Hotel
Not great to be honest. Hotel slightly run down. Very quiet with very few staff working. Dinner was lovely but breakfast was only ok. Check in was much later than the advertised time of 3pm, maybe because it was a bank holiday but was still very late.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

2/10 Terrible

Mar

Disliked: Cleanliness, property conditions & facilities, room comfort
Not very clean wife git bite alive with bed bugs.

6/10 Okay

Tinky

Disliked: Cleanliness, property conditions & facilities
Words can’t describe.
Unusually outdated hotel. The room had furniture from the early eighties that was strategically placed to hide the holes and stains in the carpet. A loud banging was heard into the wee hours of the morning, which we later found out was ground maintenance securing an ashtray to wall. As far as the beds go, comfort fit to feel every spring in the mattress. My suite mates bed did not have a bed liner which exposed the dated box spring. Showering was interesting, as I received a shower from the sink faucet due to water pressure suit for a fire hydrant. The green mold on the bathroom walls really added a nice ambience to the overall stay. We choose to take the elevator up 7 stairs just to use the only amenities that worked. Will be back.
Stayed 1 night in May 2018