Madrid Hotel Guide - Madrid Río hotels in Madrid, Spain.

"I just needed a convenient place to spend one night. It was good for my purpose."

"Close to the train station "

"A wonderful room with a great view, although I didn't like how the bathroom door had a gap built into it. You never know how new cuisine is going to sit with your stomach, and I'd prefer a door that shuts fully in a room with such stink potential. But everything else about it was amazing, I felt very posh staying there. "

"Staff was fantastic! Best location and super spacious."

"Great stay! So convenient to be in plaza España and the staff were so helpful and kind. Would definitely stay here again!"

"I arrived at the hotel around 7:00 a.m. and went straight to check in. Although I was not greeted upon entering, despite two staff members being present at the front desk, a young blond male staff member did inform me that a room was available early, well before the official 3:00 p.m. check-in time. I appreciated this, as I was extremely exhausted. I was assigned Room 115. Unfortunately, the room had significant usability issues. The toilet was located in a separate, extremely small space that required sitting sideways to use—clearly not accessible or comfortable for most adults. After resting briefly, I left to get food and returned later to shower. The shower, however, was unusable. The stall door opened inward, leaving less than eight inches of space to enter, making it physically impossible to access.This room is not suitable for a standard-sized adult and raises serious concerns about accessibility and basic functionality. When I returned to the front desk to report the issue, I expressed my frustration, noting that the staff seemed already aware of the room’s limitations. I was initially told I would need to pay extra for a different room, which I declined, as the issue was not a matter of preference but of usability. Eventually, the staff agreed to move me. I was ultimately reassigned to a different room, 101, which was appropriately sized and had a functional bathroom and shower. Because of this experience, I would not choose to stay at this hotel again."

"Increíble experiencia "

"Cesar very friendly "

"Good! An A"