Mahwah - Nanuet Hotel Guide - Hotels with Spa in Mahwah - Nanuet, New Jersey

"The Sheraton is in an excellent location, only three blocks to Carnegie Hall, easy walking to theaters and Times Square, as well as Central Park. However, As mentioned in their blurb, check in is crazy busy, slow and understaffed. In fact staff are not that friendly, except for the awesome cleaning staff. And to mention now, the elevators are confusing to use, because the staff did not explain how to use them. We observed many guest having to help other guests to find their floor…thank goodness for the help of others. Now if you happen to bring back left overs from their restaurants…good luck in finding the “Goodwill” donated microwave that is supposed to be located on only a select few floors where even staff are not up to date on which floor that might be. Once found, it’s merely at the elevator area of the chosen floor, and good luck if you are on an upper floor, as you have to descend, with the steaming hot food, back to the lobby where you have to re enter your floor from the master control panel, inconvenient to say the least, and totally lowers the status of a higher end hotel experience. Also inconvenient, insulting, rude and embarrassing is if you have already checked out and are waiting for transportation, heaven forbid you need to use the toilet facilities, you’ll need your room key for that! I was fortunate to have a very kind and helpful baggage storage attendant to walk me down and open the door for me. Others, weren’t so lucky. Yet, the beds were super comfy!"

"The location of this hotel was super convenient and made it easy to get around. The rooms were clean and the staff were friendly. Would definitely stay here again!"

"The property is beautiful.My room was clean and it smelled nice and clean. Andres at the front desk is amazing, very friendly, knowledgeable and he speaks several languages. The property is located within walking distance from Times Square. They are several different restaurants and bars right next to the hotel. We really enjoyed our stay."

"I thought the Hotel Lobby was very nice. All the staff were friendly and I feel did an excellent job. The elevators and hallways were very nice. The room I had for myself was an adequate size and very nice. The bed and pillows were very comfortable. The door had some holes in it where the extra latch used to be. That certainly could have been filled in. The bathroom was very small and not in great condition. The tiles in the shower were old and the rain shower was kind of annoying because the shower was small. Because of the shape of the handheld sprayer, it sprayed everywhere. The door in the bathroom was chipped and in not nice condition. All in all, except for the bathroom, it was a perfect hotel and perfectly situated for my stay. Some updating of the bathrooms could make it a 4 star hotel."

"location was perfect. suway right under front entrance. great view. nice front desk people"

"I was going to details what was wrong with this Hotel until we found a cockroach in the room. Location is the only Plus, but I really regret having stayed there. Never again. "