Mahwah - Nanuet Hotels

"First things first, smart idea with allowing you to hold onto my luggage when I arrived in the morning, way before check in time at 3. I also appreciated the fact that you offered to look at my luggage again when I checked out this morning as well. Everyone I interacted with at the hotel was cordial and professional too! Room was clean and nice. The only bad things were totally out of the hotel’s control, such as hearing a lot of noise when I was trying to go to bed (I’m in Manhattan so, that’s a super tough ask anyway) and that the individual running the valet parking operation wasn’t clear about how he did things or had the best communication skills as I showed up there after checking out this morning to pick up my car to find no one to help me without any reasoning, during hours when they’re open to find nobody there and the place locked. I called, texted the phone number provided and even yelled “hello” a few times there, just in case if the individual running the valet parking organization was on the second floor or something like that but I didn’t see him until 15 minutes later as it appeared that he walked back from going to the store. I would’ve appreciated on your website and information available to me that the parking place for your hotel was valet parking instead of self parking. "

"Friendly staff, comfortable room, great location near Penn Station, huge tv."

"The cookies were delicious, staff always super friendly and helpful, loved the rooftop bar."

"A beautiful old hotel that is well maintained!"

"Great location "

"Clean room. Daily room service"

"Conveniently located at a great price. Rooms are a bit small but appreciate the location and you will be fine!! Be sure to check out the Irish Pub next door for a midnight drink!"

"The staff was friendly and helpful. The room was as described, clean and comfortable. Great stay!"

"Great staff. One suggestion would be to add a garbage bin near the entrance I noticed guests have a hard time wanting to throw garbage when arriving to the hotel. It’d be useful to have that to save littering "