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Reviews of Hipotels Playa de Palma Palace

5 out of 5
Hipotels Playa de Palma Palace
Avd. Fra Joan Llabrés S/N, Palma de Mallorca

Reviews

9.6

Exceptional

Rating 10 - Excellent. 791 out of 1000 reviews" "
Rating 8 - Good. 163 out of 1000 reviews" "
Rating 6 - Okay. 30 out of 1000 reviews" "
Rating 4 - Poor. 3 out of 1000 reviews" "
Rating 2 - Terrible. 13 out of 1000 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Viktor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2023
Response from Hipotels Palace Playa de Palma***** on 12 Nov 2023
Sehr geehrte Herr Bühlmann,Vielen Dank, dass Sie sich die Zeit genommen haben, unsere Umfrage auszufüllen. Es freut uns sehr zu wissen, dass Sie mit Ihrem Aufenthalt insgesamt zufrieden waren. Wir freuen uns darauf, Sie bei Ihrem nächsten Aufenthalt wieder zu beherbergen und Ihre Erwartungen weiterhin zu erfüllen. Nehmen Sie gerne direkt mit mir Kontakt auf und ich helfe Ihnen gerne weiter, wenn Sie Fragen oder Anliegen haben.Vielen Dank, dass Sie sich für das Hipotels Playa de Palma Palace entschieden haben!

10/10 Excellent

david

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Excellent staff and resort. Fantastic food and extremely clean everywhere. Our third visit- credit to Hipotels
Stayed 4 nights in Oct 2023
Response from Hipotels Palace Playa de Palma***** on 3 Nov 2023
Dear Mr. Robson,Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very pleased to know that you were satisfied with your overall stay. We look forward to hosting you again during your next stay and continuing to fulfil your expectations.Thank you for choosing the Hipotels Playa de Palma Palace!

10/10 Excellent

Per

Stayed 4 nights in Oct 2023
Response from Hipotels Palace Playa de Palma***** on 3 Nov 2023
Dear Mr. Andersson,Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very pleased to know that you were satisfied with your overall stay. We look forward to hosting you again during your next stay and continuing to fulfil your expectations.Thank you for choosing the Hipotels Playa de Palma Palace!

10/10 Excellent

Wolfgang

Stayed 7 nights in Sep 2023
Response from Hipotels Palace Playa de Palma***** on 3 Nov 2023
Sehr geehrter Herr Zauner,Vielen Dank, dass Sie sich die Zeit genommen haben, unsere Umfrage auszufüllen. Ihre Kommentare werden mit unserem gesamten Personal geteilt. Es freut uns sehr zu wissen, dass Sie mit Ihrem Aufenthalt insgesamt zufrieden waren. Wir freuen uns darauf, Sie bei Ihrem nächsten Aufenthalt wieder zu beherbergen und Ihre Erwartungen weiterhin zu erfüllen.Vielen Dank, dass Sie sich für das Hipotels Playa de Palma Palace entschieden haben!

10/10 Excellent

emanuele

Stayed 5 nights in Sep 2023
Response from Hipotels Palace Playa de Palma***** on 3 Nov 2023
Dear Ms. Del Fio,Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very pleased to know that you were satisfied with your overall stay. We look forward to hosting you again during your next stay and continuing to fulfil your expectations.Thank you for choosing the Hipotels Playa de Palma Palace!

10/10 Excellent

Eduard

Stayed 4 nights in Sep 2023
Response from Hipotels Palace Playa de Palma***** on 3 Nov 2023
Dear Mr. Lazar,Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very pleased to know that you were satisfied with your overall stay. We look forward to hosting you again during your next stay and continuing to fulfil your expectations.Thank you for choosing the Hipotels Playa de Palma Palace!

10/10 Excellent

Marco

Stayed 4 nights in Sep 2023
Response from Hipotels Palace Playa de Palma***** on 3 Nov 2023
Sehr geehrter Herr Klein,Vielen Dank, dass Sie sich die Zeit genommen haben, unsere Umfrage auszufüllen. Ihre Kommentare werden mit unserem gesamten Personal geteilt. Es freut uns sehr zu wissen, dass Sie mit Ihrem Aufenthalt insgesamt zufrieden waren. Wir freuen uns darauf, Sie bei Ihrem nächsten Aufenthalt wieder zu beherbergen und Ihre Erwartungen weiterhin zu erfüllen.Vielen Dank, dass Sie sich für das Hipotels Playa de Palma Palace entschieden haben!

10/10 Excellent

Daniel

Stayed 4 nights in Sep 2023
Response from Hipotels Palace Playa de Palma***** on 3 Nov 2023
Dear Mr. Rodin,Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very pleased to know that you were satisfied with your overall stay. We look forward to hosting you again during your next stay and continuing to fulfil your expectations.Thank you for choosing the Hipotels Playa de Palma Palace!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel, but very slippy surface by pool
Great hotel, superb staff and food (both dinner and breakfast buffets excellent), but very surprised how they have such a dangerous slippy surface around the pool area. I even saw one of the life-guards slip near the pool. I nearly had a bad fall. I noticed, like myself, guests tended to walk on the grass next to the hard surface to avoid slipping. They have some signs up saying it is slippy but this should not be necessary in a five star hotel. Definitely not suitable for older people. Bed was really comfortable, linen excellent and bathroom a pleasure, with great bath and instant hot water. However, I stayed in a suite and was very surprised it did not have tea / coffee maker (and breakfast buffet only starts at 8pm so no coffee before that), and only ONE bottle of complimentary water. No water available in sauna area either. Also the black-out drapes are very light, with no proper curtains, so the room is fairly bright in early morning. But really quiet at night. You can hear the techno music from nearby mega-club during the day, around the pool area, but not in the room. Surrounding area is not so nice, as many cheap restaurants, bars and party goers. Also very disappointed the pool is not open until after 10 am and closes at 7pm. Loved the sauna and steam room but lots of glass doors in spa area which only open one way but no signs saying which way they open so ended up bumping into them. A great hotel overall and comfortable stay but surprised by some things.
Stayed 4 nights in Aug 2023
Response from Hipotels Palace Playa de Palma***** on 16 Sept 2023
Dear Guest,Thank you for taking the time to complete our survey. We are very pleased to know that you were satisfied with your stay overall. We look forward to hosting you again during your next stay and continuing to meet your expectations. Thank you for choosing Hipotels Playa de Palma Palace!

10/10 Excellent

Tim

Stayed 7 nights in Aug 2023
Response from Hipotels Palace Playa de Palma***** on 16 Sept 2023
Sehr geehrter Herr Wackernagel,Vielen Dank, dass Sie sich die Zeit genommen haben, unsere Umfrage auszufüllen. Es freut uns sehr zu wissen, dass Sie mit Ihrem Aufenthalt insgesamt zufrieden waren. Wir freuen uns darauf, Sie bei Ihrem nächsten Aufenthalt wieder zu beherbergen und Ihre Erwartungen weiterhin zu erfüllen. Vielen Dank, dass Sie sich für das Hipotels Playa de Palma Palace entschieden haben!

10/10 Excellent

Alexandre

Stayed 11 nights in Aug 2023
Response from Hipotels Palace Playa de Palma***** on 2 Sept 2023
Dear Alexandre Sarfati,Thank you for taking the time to complete our survey. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.Thank you for choosing Hipotels Playa de Palma Palace!

2/10 Terrible

Julian

Stayed 2 nights in Aug 2023

10/10 Excellent

Driton

Stayed 8 nights in Jul 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First room smelled of cigarette smoke, so I requested a different room. The cleanliness and condition of the 2nd room and hotel more generally were good. Bed/pillows were not particularly comfortable. Hotel had some good staff. Quality of food at breakfast was mixed, but there was always something nice to eat/drink, including delicious freshly squeezed orange juice and a good selection of fresh fruits. Good evening entertainment. The beach is near the hotel and is lovely for swimming. However the hotel is in the center of a party area (being right behind the Megapark) and there were some very seedy characters around and some antisocial behaviour in the daytime. Some people on the beach in front of Megapark in the day were clearly under the influence; men urinated on the streets; pavements had vomit and human excrement. At 1am one morning a police helicopter was circling the area.
Stayed 4 nights in Jul 2023
Response from Salvador Rodríguez Deputy Manage on 12 Aug 2023
Dear Guest:Thank you for your comment and for choosing our hotel Hipotels Playa de Palma Palace. All your comments help us to improve our service. We are happy that you have enjoyed your stay and hope to have you again as a guest in our hotel.Best regards,

10/10 Excellent

Bodil

Stayed 4 nights in Jul 2023
Response from Hipotels Palace Playa de Palma***** on 25 Aug 2023
Dear Bodil,Thank you for taking the time to complete our survey. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.Thank you for choosing Hipotels Playa de Palma Palace!

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent 6 days at this wonderful hotel, which surpassed our expectations. The hotel is located a short walk from the beach, however this area is better suited to young people as it gets very lovely from early evening onwards. The hotel itself seems very new and is constantly being cleaned. Rooms are spacious and well air conditioned. The dining was exemplary. There was an incredible choice at breakfast and dinner - with multiple food stations catering for all tastes. Sushi, caviar, king prawns, steak (available most nights) and a fresh fish grill made for a great variety of meals. It was probably the best hotel buffet I've tried. I normally prefer a sit down a la carte experience, but this really was very good. Staff were attentive and friendly, with waiters at hand around the pool to take drinks orders. The pool is salt water, and probably a little on the warm side. It opens at 10am. Another plus point was that the hotel does not allow people to reserve sunbeds by putting towels on them - something that can often spoil a holiday. We are early risers, but there were always beds available long after 10am. The pool area was quiet and very relaxing. The Heaven Bar on the 7th floor is a lovely place for a sundowner at the end of the day (open from 6pm) and there is live music every night. Highly recommended, even if the surrounding area isn't that great.
Stayed 6 nights in Jul 2023
Response from Salvador Rodríguez Deputy Manage on 12 Aug 2023
Dear Mr.David,Thank you very much for taking part of your time to leave a review.Your feedback is essential for us, as our main mission is to take care of our guests and make them live a unique experience. We are delighted to hear that our facilities and our gastronomic offers have reached your expectations. We will forward the message to our whole team and it will be a pleasure to welcome you back here in Hipotels on your next visit to Palma de Mallorca.Kindest regards from sunny Mallorca,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel and pool area! Great service and amazing food!
Stayed 10 nights in Jul 2023
Response from Salvador Rodríguez Deputy Manage on 12 Aug 2023
Dear Guest:Thank you for your comment and for choosing our hotel Hipotels Playa de Palma Palace. We are happy that you have enjoyed your stay and hope to have you again as a guest in our hotel.Best regards,

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, friendly staff
Stayed 5 nights in Jul 2023
Response from Salvador Rodríguez Deputy Manage on 12 Aug 2023
Dear Glenn:Thank you for your comment and for choosing our hotel Hipotels Playa de Palma Palace. We are happy that you have enjoyed your stay and hope to have you again as a guest in our hotel.Best regards,

10/10 Excellent

Michael

Stayed 5 nights in Jul 2023
Response from Hipotels Palace Playa de Palma***** on 25 Aug 2023
Dear Michael,Thank you for taking the time to complete our survey. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.Thank you for choosing Hipotels Playa de Palma Palace!

10/10 Excellent

Francesca

Stayed 4 nights in Jul 2023
Response from Hipotels Palace Playa de Palma***** on 25 Aug 2023
Dear Francesca,Thank you for taking the time to complete our survey. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.Thank you for choosing Hipotels Playa de Palma Palace!

8/10 Good

James

Liked: Cleanliness, property conditions & facilities
Clean and decent sized rooms
Stayed 5 nights in Jul 2023
Response from Salvador Rodríguez Deputy Manage on 12 Aug 2023
Dear James:Thank you for your comment and for choosing our hotel Hipotels Playa de Palma Palace. We are happy that you have enjoyed your stay and hope to have you again as a guest in our hotel.Best regards,

10/10 Excellent

Demmi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Throughly enjoyed my time at hipotel in Palma. Room was really nice and very clean. Pool was amazing, we spent most of our time here. Too top it off the hotel suprised me with a birthday cake in my room. Thank you! Best stay we have had so far.
Stayed 4 nights in Jun 2023
Response from Salvador Rodríguez Deputy Manage on 12 Aug 2023
Dear Demmi.,Thank you very much for taking the time to leave some feedback about your experience at Hipotels Playa de Palma Palace.We are delighted to verify that our will to meet our guest's expectations becomes a reality through your experience.We thank you for your kind words. Your excellent and detailed feedback will definitely be helpful for all other travelers who wish to learn more about everything we have to offer. Thank you again.We hope you choose Hipotels again for your next visit to Mallorca. We will be more than happy to give you a warm welcome.Kindest regards from sunny Mallorca,

10/10 Excellent

minji

Stayed 3 nights in Jun 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simplement Excellent
Les points que nous souhaitons partager pour les futurs potentiels clients : - Établissement à la hauteur de ses cinq étoiles - Arrivés à l’hôtel avec un verre de bienvenue - Intérieur et extérieur propres et bien aménagés - Une piscine dédiée pour les clients du Hipotel Palace et possibilité de vous rendre dans les deux autres piscines de Hipotel Gran Playa de Palma - Petite piscine pour les enfants - Espace de jeu pour les enfants et animations - Petit déjeuner excellent - Nous avons pris la Suite coté mer, superbe - Établissement à quelques mètres de la plage et de nombreux restaurants - L’établissement a une servitude, réservée pour les clients, afin de vous rendre sur la promenade située en bord de plage - Excellent qualité, prix Bien évidemment que nous conseillons cet établissement
Stayed 6 nights in Jun 2023
Response from Hotel Deputy Manager Salvador Rodriguez on 24 Jun 2023
Cher client,Nous apprécions vraiment que vous ayez pris le temps de partager votre expérience récente lors de votre séjour à l'Hipotels Playa de Palma Palace.C'est un plaisir pour nous de savoir que vous avez apprécié votre séjour dans notre hôtel, où tout est conçu pour votre plaisir.Nous transmettrons les commentaires à notre personnel, qui s'efforce chaque jour de fournir le meilleur service et de faire en sorte que tous nos clients se sentent chez eux.Nous espérons vous recevoir à nouveau très bientôt.Recevez un salut cordial de Majorque,L'équipe de l'Hipotels Playa de Palma Palace

8/10 Good

Paige

Stayed 2 nights in Jun 2023

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb hotel, lovely facilities & excellent food. Hotel is very clean, staff very helpful & rooms of a very high standard. Hotel is a very short walk to the beach, although it is worth noting that in them summer months this beach area can be busy & noisy with young groups as the hotel is close to the MegaPark.
Stayed 7 nights in Jun 2023
Response from Hotel Deputy Manager Salvador Rodriguez on 24 Jun 2023
Dear Andrew, First of all, on behalf of the whole team of Hipotels Playa de Palma Palace would like to sincerely thank you for your kind words and for sharing openly your lovely experience with us. We feel grateful you had an excellent time during your stay; we are already looking forward to welcome you back to Hipotels Playa de Palma Palace soon. Thanks again for your feedback.Kindest regards,Your Hipotels Playa de Palma Palace Team

6/10 Okay

Alan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Hotel, Poor location
The hotel is 5 star and lives up to the 5 star rating. Inside the secure perimeter it is without one of the best hotels i have stayed in around Europe, and a i have stayed in a lot. Food was great, Very clean. Staff attentive. Pool was grand however the hotel is situated right behind Mega Park and entertainment centre and the location was horrendous. Drunk and high on drugs youths and 20's, all German and a very scary area to pass through. As a family we avoided the area after dark as there were so many drunk people. Bottles and cans everywhere. Not sure if it was just a bad weekend or not but the area is dangerous. Just be aware, The hotel however, couldn't be faulted.
Stayed 7 nights in May 2023
Response from Salvador Rodríguez Deputy Manager on 13 Jun 2023
Dear Alan:Thank you for your comment and for choosing our hotel Hipotels Playa de Palma Palace. We are happy that you have enjoyed your stay and hope to have you again as a guest in our hotel.Best regards,

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
AMAZING AMAZING AMAZING, the hotel is fabulous, the staff are fabulous, the rooms are fabulous the cocktails and food are fabulous. I want to say thank the Front Desk staff, who all of them were extra great, George was lovely and noticed that it was my birthday the day I was checking in. I was only checked in for less than 24 hours but I really would love to come back later in the summer and just enjoy everything on offer
Response from Salvador Rodriguez on 28 May 2023
Dear Mr. Mrs.,Thank you very much for taking the time to leave some feedback about your experience at Hipotels Playa de Palma Palace.We are delighted to know that our will to meet our guest's expectations becomes a reality through your experience.We thank you for your kind words. Your excellent and detailed feedback will definitely be helpful for all other travelers who wish to learn more about everything we have to offer.We hope to welcoming you soon .Sunny GreetingsHotel Deputy Manager

8/10 Good

Andrej

Stayed 1 night in May 2023
Response from Hotel Deputy Manager Salvador Rodriguez on 28 May 2023
Dear Andrej , First of all, on behalf of the whole team of Hipotels Playa de Palma Palace would like to sincerely thank you for sharing openly your lovely experience with us . We feel grateful you had an excellent time during your stay; we are already looking forward to welcome you back to Hipotels Playa de Palma Palace soon. Thanks again for your feedback.Kindest regards,Your Hipotels Playa de Palma Palace Team

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Hotel Deputy Manager Salvador Rodriguez on 28 May 2023
Dear Mario , First of all, on behalf of the whole team of Hipotels Playa de Palma Palace would like to sincerely thank you for sharing openly your lovely experience with us . We feel grateful you had an excellent time during your stay; we are already looking forward to welcome you back to Hipotels Playa de Palma Palace soon.Kindest regards,Your Hipotels Playa de Palma Palace Team

10/10 Excellent

Sabrina

Stayed 2 nights in May 2023
Response from Hotel Deputy Manager Salvador Rodriguez on 29 May 2023
Dear Sabrina,Thank you for choosing our hotel Hipotels Playa de Palma Palace. We are happy that you have enjoyed your stay and hope to have you again as a guest in our hotel.Best regards,

10/10 Excellent

Lars Petter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2023
Response from Hotel Deputy Manager Salvador Rodriguez on 29 May 2023
Dear Petter,Thank you for choosing our hotel Hipotels Playa de Palma Palace. We are happy that you have enjoyed your stay and hope to have you again as a guest in our hotel.Best regards,

10/10 Excellent

Lee

Stayed 1 night in Apr 2023
Response from Hotel Deputy Manager Salvador Rodriguez on 29 May 2023
Dear Lee ,We are very happy to know you had a wonderful stay in our Hotel .We hope to welcoming you again in the futurre.we wish you all the best . Kind regards

8/10 Good

Geraldine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean, pretty certain i saw a jacuzzi on the out door balcony advertised when i selected my room but i didn’t receive that did not make a deal about either. Aside from that, everything was great breakfast buffet was excellent, pool was peaceful, hotel property was very clean, beach was area where hotel is located isn’t the greatest but the island is easy to travel around. All staff was friendly and kind.
Stayed 6 nights in Apr 2023
Response from Salvador Rodriguez - Assistent Manager on 15 May 2023
Dear , First of all, on behalf of the whole team of Hipotels Playa de Palma Palace would like to sincerely thank you for your kind words and for sharing openly your lovely experience with us. We feel grateful you had an excellent time during your stay; we are already looking forward to welcome you back to Hipotels Playa de Palma Palace soon. Thanks again for your feedback.Kindest regards,

10/10 Excellent

Desislava

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023
Response from Jennifer Soubeyre - Hotel Deputy Manger on 21 Apr 2023
Dear Desislava,Thank you for your comment and for choosing our hotel Hipotels Playa de Palma Palace. We are happy that you have enjoyed your stay and hope to have you again as a guest in our hotel.Best regards,Jennifer SoubeyreHotel Deputy Manager

10/10 Excellent

MAGDALENA

Stayed 4 nights in Apr 2023
Response from Jennifer Soubeyre - Subdirectora on 18 Apr 2023
Estimada Magdalena,Gracias por su opinión y por haber elegido nuestro hotel Hipotels Playa de Palma Palace. Estamos felices de que haya disfrutado de su estancia y esperamos tenerle de nuevo como huésped en nuestro hotel.Reciba un cordial saludo.Jennifer SoubeyreSubdirectora

10/10 Excellent

MAGDALENA

Stayed 4 nights in Apr 2023
Response from Jennifer Soubeyre - Subdirectora on 18 Apr 2023
Estimada Magdalena,Gracias por su opinión y por haber elegido nuestro hotel Hipotels Playa de Palma Palace. Estamos felices de que haya disfrutado de su estancia y esperamos tenerle de nuevo como huésped en nuestro hotel.Reciba un cordial saludo.Jennifer SoubeyreSubdirectora

10/10 Excellent

Søren

Stayed 4 nights in Apr 2023
Response from Jennifer Soubeyre - Hotel Deputy Manger on 18 Apr 2023
Dear Soren,Thank you for your comment and for choosing our hotel Hipotels Playa de Palma Palace. All your comments help us to improve our service. We are happy that you have enjoyed your stay and hope to have you again as a guest in our hotel.Best regards,Jennifer SoubeyreHotel Deputy Manager

10/10 Excellent

Adolfo

Stayed 2 nights in Apr 2023
Response from Salvador Rodríguez - Subdirector on 13 Apr 2023
Estimado Adolfo:Gracias por su opinión y por haber elegido nuestro hotel Hipotels Playa de Palma Palace. Todos sus comentarios son esenciales para nuestra constante mejora. Esperamos que haya disfrutado de la estancia. Sería un placer tenerlo de nuevo como huésped en el futuro.Reciba un cordial saludo.

10/10 Excellent

Emily

Stayed 4 nights in Mar 2023
Response from Jennifer Soubeyre - Hotel Deputy Manger on 6 Apr 2023
Dear Emily,Thank you for your comment and for choosing our hotel Hipotels Playa de Palma Palace. We are happy that you have enjoyed your stay and hope to have you again as a guest in our hotel.Best regards,Jennifer SoubeyreHotel Deputy Manager

6/10 Okay

Denise

Stayed 1 night in Mar 2023
Response from Salvador Rodríguez - Hotel Deputy Manager on 1 Apr 2023
Dear Denise:Thank you for your puntuation and for choosing our hotel Hipotels Playa de Palma Palace. We are happy that you have enjoyed your stay and hope to have you again as a guest in our hotel.Best regards,

10/10 Excellent

Andres

Stayed 3 nights in Mar 2023
Response from Salvador Rodríguez - Hotel Deputy Manager on 1 Apr 2023
Dear Andres:Thank you for your comment and for choosing our hotel Hipotels Playa de Palma Palace. We are happy that you have enjoyed your stay and hope to have you again as a guest in our hotel.Best regards,

2/10 Terrible

Li

Disliked: Staff & service

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay here. The hotel is clean, bright and spacious. The staff are very friendly and go out of the way to assist. The food choices are amazing! The pool area is lovely and it wasn't too busy during our stay. It was such a relaxing holiday. The only thing that could have made our stay a bit better is if there was tap water available in the lobby or another area, that guests could help themselves to. Apart from that, it was perfect and I would recommend to others.
Stayed 4 nights in Oct 2022
Response from Jennifer Soubeyre - Hotel Junior Deputy Manager on 11 Oct 2022
Dear Mary,Thank you very much for taking the time to leave some feedback about your experience at Hipotels Playa de Palma Palace.We are delighted to verify that our will to meet our guest's expectations becomes a reality through your experience.We thank you for your kind words. Your excellent and detailed feedback will definitely be helpful for all other travelers who wish to learn more about everything we have to offer. Thank you again.We hope you choose Hipotels again for your next visit to Mallorca. We will be more than happy to give you a warm welcome.Kindest regards from sunny Mallorca,Jennifer SoubeyreJunior Subdirektorin

6/10 Okay

Rishi

Travelled with partner
Liked: Cleanliness, amenities
Modern built hotel, looks all good and like new. Room needed maintenance - the air con did not work on the first night and they couldn't do anything about it. Repaired the next day but still not effective enough. Not acceptable for a 5 star, junior suite room.
Stayed 3 nights in Sep 2022
Response from Jennifer Soubeyre - Hotel Junior Deputy Manager on 6 Oct 2022
Dear Mr Rishi,Thank you very much for taking part of your time to leave a review about your recent stay in Hipotels Playa de Palma Palace. Your feedback is crucial for our improvement. We do apologize for any inconvenience caused during your stay with air conditioning. We are a little surprised that you were unhappy with your stay as you were spoken to personally by a member of the management team and you said that everything was in order after reparing the air conditioning.We would still like to ask you to give Hipotels Playa de Palma Palace another chance if you decide to spend your holidays in Mallorca in the future. Best regards,Jennifer SoubeyreHotel Junior Deputy Manager

10/10 Excellent

amirhossein

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will give the hotel 5 satrs
Stayed 3 nights in Sep 2022
Response from Jennifer Soubeyre - Hotel Junior Deputy Manager on 6 Oct 2022
Dear Amir,Thank you for your comment and for choosing our hotel Hipotels Playa de Palma Palace. We are happy that you have enjoyed your stay and hope to have you again as a guest in our hotel.Best regards,Jennifer SoubeyreHotel Junior Deputy Manager

8/10 Good

Oi yuen

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Excellent Hotel and very good food,very clean but staffs are not that friendly,1 bottle of water per stay is a joke and we was guarantee a late check out on our booking with Expedia but wasn’t able to have it because it was fully booked so nothing is guarantee with Expedia
Stayed 9 nights in Jul 2022

8/10 Good

Ana

Stayed 2 nights in Jul 2022
Response from Jennifer Soubeyre - Hotel Junior Deputy Manager on 17 Jul 2022
Dear Ana, First of all, on behalf of the whole team of Hipotels Playa de Palma Palace would like to sincerely thank you for your kind words and for sharing openly your lovely experience with us. We feel grateful you had an excellent time during your stay; we are already looking forward to welcome you back to Hipotels Playa de Palma Palace soon. Thanks again for your feedback. Kindest regards, Jennifer Soubeyre Hotel Junior Deputy Manager

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022
Response from Jennifer Soubeyre - Hotel Junior Deputy Manager on 14 Jul 2022
Apreciada Julia, Gracias por su opinión y por haber elegido nuestro hotel Hipotels Playa de Palma Palace. Todos sus comentarios son esenciales para nuestra constante mejora. Esperamos que haya disfrutado de la estancia. Sería un placer tenerlo de nuevo como huésped en el futuro. Reciba un cordial saludo. Jennifer Soubeyre Subdirectora Junior

2/10 Terrible

Neil

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Apr 2022
Response from Jennifer Soubeyre - Hotel Junior Deputy Manager on 14 Apr 2022
Dear Neil, Thank you very much for taking part of your time to leave a review about your recent stay in Hipotels Playa de Palma Palace. Your feedback is crucial for our improvement. We do apologize for any inconvenience caused during your stay concerning some aspects of your stay. We appreciate all your comments and take well note of them. We would deeply appreciate another opportunity during your next stay in Mallorca, it will be a pleasure for us to welcome you back. Kindest regards from sunny Mallorca, Jennifer Soubeyre Hotel Junior Deputy Manager