c/ Trasimeno,12, Palma de Mallorca, Palma de Mallorca, Mallorca
Reviews
7.6
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Dear Isabella,First of all, thank you for taking the time to write a review, we are pleased on behalf of the entire team of HM Dunas Blancas that it is so positive. We are glad that you have visited us and we have met your expectations in general.We hope to see you again in our hotel.Best regards,HM Dunas Blancas Team
I was charged an extra €140 for an upgrade from a single bed room to a double bed room, was given two single beds that were not joined together which meant my partner and myself were unable to sleep comfortably together without falling between the two beds which made paying the extra €140 a bit of a rip off as during our four night stay we only used the one single bed originally booked. and when I brought this to the attention of the staff, we were just given a cheap bottle of prosecco as some kind of compensation. Very disappointed.
Paul
Stayed 4 nights in Apr 2023
Response from Dunas Blancas on 5 May 2023
Dear Mr Martin,First of all, we would like to thank you for taking your time in writing HM Dunas Blancas a review and sharing your opinion. The feedback we receive is very important for us.After reviewing your case, we inform you that you paid a supplement for 2nd person and upgrade from single to double room. This does not mean that the bed has to be a double bed. All the rooms in our hotel are with 2 single beds, however, we can marry them and make one double bed (upon availability) You also got an early checkin, free of charge.We apologize once again for the inconveniences you have explained and appreciate your feedback.Kind regards,HM Dunas Blancas team
10/10 Excellent
Ionut Viorel
28 Aug 2022
Ionut Viorel
Stayed 6 nights in Aug 2022
Response from HM Dunas Blancas on 10 Sept 2022
Dear Mr. Viorel,Thank you very much for such an excellent review! Your opinion is really important for us. HM Dunas Blancas Team
Dear Guest,
First of all, thank you for taking the time to write a review, we are pleased on behalf of the entire team of HM Dunas Blancas that it is so positive. We are glad that you have visited us and we have met your expectations in general.
We hope to see you again in our hotel.
Best regards,
HM Dunas Blancas Team
Staff unfriendly. Dining room does not allow carry out. AC not working. Safe not working.
Supriyo
Stayed 1 night in Jul 2022
Response from Dunas Blancas on 22 Jul 2022
Dear Supriyo,
Firstly, we thank you for reaching out and share your concerns related to your recent holiday at HM Dunas Blancas and apologize that you felt your experience did not meet your expectations.
We are sorry to hear that you were not happy with your stay and the service you received at HM Dunas Blancas and apologize the inconveniences you could off suffered.
Just to inform you, it is not possible to take out food rom the restaurant by the spanish law.
However, we will investigate, take note and go over your comments with the Team in order to avoid any possible problems in the future.
We apologize once again for the inconveniences and appreciate your feedback.
Best regards,
HM Dunas Blancas Team
Dirty dishes in dinning area food plates not washed right . Food is terrible compared to Other HM hotels I’ve stayed in . Hairs in shower walls paper thin . Entrance of the hotel stinks of urine worse hotel I’ve stayed in .
Shari
Stayed 1 night in Jul 2022
Response from Dunas Blancas on 22 Jul 2022
Dear Shari,
Firstly, we thank you for reaching out and share your concerns related to your recent holiday at HM Dunas Blancas and apologize that you felt your experience did not meet your expectations.
We are sorry to hear that you were not happy with your stay and the service you received at HM Dunas Blancas and apologize the inconveniences you could off suffered. However, we will investigate, take note and go over your comments with the Team in order to avoid any possible problems in the future.
We apologize once again for the inconveniences and appreciate your feedback.
Best regards,
HM Dunas Blancas Team
Hotel was far too noisey. Beds were very uncomfortable.
Ghazal
Stayed 4 nights in Jul 2022
Response from Dunas Blancas on 22 Jul 2022
Dear Ghazal,
First of all, we would like to thank you for taking your time in writing HM Dunas Blancas a review and sharing your opinion. The feedback we receive is very important for us.
We truly apologize for not having met your expectations and for the inconveniences suffered during your stay with the tranquility expected of the hotel and the beds. Everything that you have pointed out in your review has been noted down and will be revised with the corresponding department, in order not to repeat the same mistakes in order to improve.
We apologize once again for the inconveniences you have explained and appreciate your feedback.
Kind regards,
HM Dunas Blancas Team
Dear Philip,
It has been a real pleasure to read this excellent review of your recent stay with us at HM Dunas Blancas and we really appreciate that you took the time to write and share it with us and the Expedia community.
We are glad to hear that you overall enjoyed your stay with us!
The whole team does everything possible every day so that our clients have an unforgettable experience.
We would be delighted to welcome you again soon :)
Best Regards from Mallorca,
HM Dunas Blancas Team
Dear Edwards,
It has been a real pleasure to read this excellent review of your recent stay with us at HM Dunas Blancas and we really appreciate that you took the time to write and share it with us and the community.
We are glad to hear that you overall enjoyed your stay with us!
We would be delighted to welcome you again soon :)
Best Regards from Mallorca,
HM Dunas Blancas Team
Dear Gabriel,
It has been a real pleasure to read this excellent review of your recent stay with us at HM Dunas Blancas and we really appreciate that you took the time to write and share it with us and the community.
We are glad to hear that you overall enjoyed your stay with us!
The whole team does everything possible every day so that our clients have an unforgettable experience.
We would be delighted to welcome you again soon :)
Best Regards from Mallorca,
HM Dunas Blancas Team
Good location, 1 block to beach and restaurants. Building is renovated and very clean. Staff are friendly, professional and very helpful with area information. Rooms open onto pool courtyard or street with a city view.
Drew
Stayed 4 nights in Sep 2021
Response from HM Dunas Blancas on 17 Sept 2021
Dear Drew,
Thank you very much for taking your time and sharing with us and the rest of the Booking followers your kind comments regarding your last experience with us at the HM Dunas Blancas Hotel! Our highest purpose is your satisfaction, which is why we are tremendously proud of your words.
Greetings and we hope to see you very soon
HM DUNAS BLANCAS
The hotel was awesome, mainly the pool area! The staff was always really kind with us and we recommend everybody half-board because it was excellent and varied!
And the hotel was really close to the beautiful sandy beach with lots of palm trees!
Thank you for everything HM Dunas Blancas Hotel!
Verified traveller
Stayed 9 nights in Jul 2021
Response from José Manuel Badillo on 25 Jul 2021
Thank you very much for your kind words and this excellent rating. We are proud to read that your stay met your expectations .
Thank you for your recommendation, we hope that you will remain loyal to us and look forward to seeing you again.
Best regards
HM Team
Dear Irina,
We thank you for the positive rate of the stay you have sent us.
It will be a pleasure to welcome you again in our hotel HM DUNAS BLANCAS
Kindest regards
José Manuel Badillo / Reception
Reception could not help me with where to change currency although eventually found a shop across the road, could not give me a hair dryer, but the best bit is the power kept going, i woke up to a powerless room at 2 in the morning and when come back on was 32 degrees ! power kept going off and air con wouldnt work, reported it twice with the none English speaking reception who pretty much assumed i was lying and didnt do anything about it, ended up having to check out early and find another hotel.
Dayle
Stayed 4 nights in Jul 2019
Response from jm on 25 Jul 2019
Dear Dayle,
thank you very much for taking your time to leave us a helpful review.
We are sorry we could not met your expectations on all terms.
We hope to have the chance to welcome you back to the hotel in the future. If you are returning to the hotel please contact me directly so that I can personally oversee your stay with us.
Best regards
José Manuel Badillo
Reception
Dear Desiree,First of all, thank you for taking the time to write a review, we are pleased on behalf of the entire team of HM Dunas Blancas that it is so positive. We are glad that you have visited us and we have met your expectations in general.We hope to see you again in our hotel.Best regards,HM Dunas Blancas Team
Kein Service. Dreckig. Teure Getränke. Pool macht um 19 Uhr zu. Klein. Eng. Laut. Schreckliche Gegend.
Max Constantin
Stayed 4 nights in Oct 2023
6/10 Okay
Maria
Travelled with group
19 Sept 2023
Wir hatten mit drei Frauen ein Dreibettzimmer gebucht. Es war wenn überhaupt ein Doppelzimmer. Es gab drei Einzelbetten die zu einer großen Liegefläche zusammengeschoben waren. Für alles andere wäre auch kein Platz in dem Zimmer gewesen. Das Badezimmer bestand aus einer Toilette und einer Dusche. Das Waschbecken befand sich im „Schlafbereich“.
In der Dusche und auch im Zimmer tauchten immer wieder Ameisen auf.
Wir haben Übernachtung und Frühstück gebucht. Das Frühstück war super.
Die Lage war völlig ok. Man war sofort am Strand, etwas weg vom Partyleben und wenn man feiern wollte, war man innerhalb weniger Minuten da wo was los war.
Für den Preis den wir gezahlt haben würden wir nicht noch einmal in das Hotel fahren.
Dear Ann-Kathrin,First of all, thank you for taking the time to write a review, we are pleased on behalf of the entire team of HM Dunas Blancas that it is so positive. We are glad that you have visited us and we have met your expectations in general.We hope to see you again in our hotel.Best regards,HM Dunas Blancas Team
Dear Yannick,First of all, thank you for taking the time to write a review, we are pleased on behalf of the entire team of HM Dunas Blancas that it is so positive. We are glad that you have visited us and we have met your expectations in general.We hope to see you again in our hotel.Best regards,HM Dunas Blancas Team
Dear Dennis,First of all, thank you for taking the time to write a review, we are pleased on behalf of the entire team of HM Dunas Blancas that it is so positive. We are glad that you have visited us and we have met your expectations in general.We hope to see you again in our hotel.Best regards,HM Dunas Blancas Team
Alles ok, super Lage zum Bierkönig und Megapark und zum Strand
Hermann-Josef
Stayed 1 night in Jun 2023
Response from Dunas Blancas on 21 Jul 2023
Lieber Josef, zunächst einmal vielen Dank, dass Sie sich die Zeit genommen haben, eine Bewertung zu schreiben. Wir freuen uns im Namen des gesamten Teams von HM Dunas Blancas, dass diese Bewertung so positiv ausfällt. Wir sind froh, dass Sie uns besucht haben und wir Ihre Erwartungen im Allgemeinen erfüllt haben.Wir hoffen, Sie bald wieder in unserem Hotel begrüßen zu dürfen.Mit freundlichen Grüßen,HM Dunas Blancas Team
Großzügig geschnittenes,sauberes Zimmer mit Balkon zum Pool-ruhig und angenehm.
Katrin
Stayed 1 night in Jun 2023
Response from Dunas Blancas on 21 Jul 2023
Liebe Katrinzunächst einmal vielen Dank, dass Sie sich die Zeit genommen haben, eine Bewertung zu schreiben. Wir freuen uns im Namen des gesamten Teams von HM Dunas Blancas, dass diese Bewertung so positiv ausfällt. Wir sind froh, dass Sie uns besucht haben und wir Ihre Erwartungen im Allgemeinen erfüllt haben.Wir hoffen, Sie bald wieder in unserem Hotel begrüßen zu dürfen.Mit freundlichen Grüßen,HM Dunas Blancas Team
Positivt var:
- Middagen, väldigt välsmakande varje dag
- Altanen med solstolar
- Närhet till flygplats och strand
Negativt var:
- personal i reception när vi anlände
- Sängarna var bedrövliga hårda och förstörde 2 nätter av 5. Vid klagomål till reception fick vi genast en tjock madrass som gjorde sömn möjligt. Upplevelsen var att personal var medvetna om sängkvalitet.
- rummen var väldigt små men altanen vägde upp det.
- rummet var allt i ett, det vill säga handfat och dusch i sovrummet och en pytteliten toalett som i alla fall hade en dörr.
Det flesta gäster på hotellet var ungdomar främst från Tyskland som periodvis upplevdes störande.
Fredag och lördag var det riktig fest för ungdomen på strandpromenaden med mycket fylla, skrik och skräp överallt. Detta hotell låg i centrum för festandet.
Verified traveller
Stayed 5 nights in Apr 2023
Response from Dunas Blancas on 28 Apr 2023
Dear guest,First of all, we would like to thank you for taking your time in writing HM Dunas Blancas a review and sharing your opinion. The feedback we receive is very important for us.We truly apologize for not having met your expectations and for the inconveniences suffered during your stay with our staff. Everything that you have pointed out in your review has been noted down and will be revised with the corresponding department, in order not to repeat the same mistakes in order to improve.We appreciate your good review about our dinner service and the terrace.We hope to see you soon again in one of our HM Hotels!Kind regards,HM Dunas Blancas Team
Lieber Marco,zunächst einmal vielen Dank, dass Sie sich die Zeit genommen haben, eine Bewertung zu schreiben. Wir freuen uns im Namen des gesamten Teams von HM Dunas Blancas, dass diese Bewertung so positiv ausfällt. Wir sind froh, dass Sie uns besucht haben und wir Ihre Erwartungen im Allgemeinen erfüllt haben.Wir hoffen, Sie bald wieder in unserem Hotel begrüßen zu dürfen.Mit freundlichen Grüßen,HM Dunas Blancas Team
Dear Ameneh,First of all, thank you for taking the time to write a review, we are pleased on behalf of the entire team of HM Dunas Blancas that it is so positive. We are glad that you have visited us and we have met your expectations in general.We hope to see you again in our hotel.Best regards,HM Dunas Blancas Team
Design hotel, mycket trevligt.
Många strandhotel är blåsiga, här solar du vindskyddat.
Peter
Stayed 3 nights in Apr 2023
Response from Dunas Blancas on 12 Apr 2023
Dear Peter,First of all, thank you for taking the time to write a review, we are pleased on behalf of the entire team of HM Dunas Blancas that it is so positive. We are glad that you have visited us and we have met your expectations in general.We hope to see you again in our hotel.Best regards,HM Dunas Blancas Team
Schöne Unterkunft, sehr zentral gelegen, aber dennoch ruhig. Alles sauber, das Personal ist sehr freundlich und zuvorkommend.
Die Einzelzimmer sind sehr klein.
Das Frühstücksbuffet ist riesig und wirklich klasse.
Felix Walter
Stayed 4 nights in Apr 2023
Response from Dunas Blancas on 12 Apr 2023
Sehr geehrter Herr Walterzunächst einmal vielen Dank, dass Sie sich die Zeit genommen haben, eine Bewertung zu schreiben. Wir freuen uns im Namen des gesamten Teams von HM Dunas Blancas, dass diese Bewertung so positiv ausfällt. Wir sind froh, dass Sie uns besucht haben und wir Ihre Erwartungen im Allgemeinen erfüllt haben.Wir hoffen, Sie bald wieder in unserem Hotel begrüßen zu dürfen.Mit freundlichen Grüßen,HM Dunas Blancas Team
Top! Sehr freundliches und hilfsbereites Personal. Frühstück war meines Ermessens nach auch ganz gut.
Das Zimmer mit Balkon war groß genug und hat eine schöne Innenausstattung. Das Zimmer war aufgeräumt aber leider nicht wirklich sauber beim Check in (hatte den Anschein, als ob dort eine Weile keiner mehr war). Nichts was man nicht beheben kann.
Würde es auf jeden Fall nochmal buchen. Danke für den tollen Aufenthalt.
Danae
Stayed 3 nights in Mar 2023
Response from Dunas Blancas on 3 Apr 2023
Liebe Danae,zunächst einmal vielen Dank, dass Sie sich die Zeit genommen haben, eine Bewertung zu schreiben. Wir freuen uns im Namen des gesamten Teams von HM Dunas Blancas, dass diese Bewertung so positiv ausfällt. Wir sind froh, dass Sie uns besucht haben und wir Ihre Erwartungen im Allgemeinen erfüllt haben.Wir hoffen, Sie bald wieder in unserem Hotel begrüßen zu dürfen.Mit freundlichen Grüßen,HM Dunas Blancas Team
War ein richtig schönes Hotel, moderne und mediterane Ausstattung, Frühstück war sehr gut, direkter Durchgang zum Strand täglich bis 19 Uhr, 3 sehr schöne pools, kostenlose Liegen und Daybeds am Pool, moderner Fitnessraum, 10-15 min zu Fuß zum Megapark
Verified traveller
Stayed 4 nights in Aug 2022
Response from HM Dunas Blancas on 10 Sept 2022
Sehr geehrte Kunde,zunächst einmal vielen Dank, dass Sie sich die Zeit genommen haben, eine Bewertung zu schreiben. Wir freuen uns im Namen des gesamten Teams von HM Dunas Blancas, dass diese Bewertung so positiv ausfällt. Wir sind froh, dass Sie uns besucht haben und wir Ihre Erwartungen im Allgemeinen erfüllt haben.Wir hoffen, Sie bald wieder in unserem Hotel begrüßen zu dürfen.Mit freundlichen Grüßen,HM Dunas Blancas Team
Alles top. Nur leider war der Zimmerservice nur kurz da und hat uns auf Nachfrage neue Handtücher gegeben. Nicht kurz rausgekehert oder gewischt. Das Zustellbett hat geknarrt und gekracht beim umdrehen.
Katharina
Stayed 5 nights in Aug 2022
Response from HM Dunas Blancas on 27 Aug 2022
Sehr geehrte Frau Katharina,Zunächst einmal möchte ich mich im Namen des gesamten Teams von HM Dunas Blancas dafür bedanken, dass Sie sich die Zeit genommen haben, eine Bewertung zu schreiben. Wir freuen uns, dass Sie uns besucht haben und dass wir insgesamt Ihre Erwartungen erfüllt haben. Wir bedauern die Unannehmlichkeiten mit dem Zimmerservice und werden uns bemühen, unseren Service zu verbessern.Wir würden uns freuen, Sie bald wieder in unserem Hotel begrüßen zu dürfen.Mit freundlichen Grüßen,HM Dunas Blancas Team
Schönes Hotel in super Lage, freundlichem Personal, guter Sauberkeit und einem reichlichen Frühstücksbuffet.
Lena
Stayed 4 nights in Aug 2022
Response from HM Dunas Blancas Team on 15 Aug 2022
Sehr geehrte Frau Fritsche,
zunächst einmal vielen Dank, dass Sie sich die Zeit genommen haben, eine Bewertung zu schreiben. Wir freuen uns im Namen des gesamten Teams von HM Dunas Blancas, dass diese Bewertung so positiv ausfällt. Wir sind froh, dass Sie uns besucht haben und wir Ihre Erwartungen im Allgemeinen erfüllt haben.
Wir hoffen, Sie bald wieder in unserem Hotel begrüßen zu dürfen.
Mit freundlichen Grüßen,
HM Dunas Blancas Team
8/10 Good
Dragos
11 Aug 2022
Liked: Cleanliness, staff & service
Dragos
Stayed 6 nights in Aug 2022
Response from Dunas Blancas on 18 Aug 2022
Dear Dragos,
First of all, thank you for taking the time to write a review, we are pleased on behalf of the entire team of HM Dunas Blancas that it is so positive. We are glad that you have visited us and we have met your expectations in general.
We hope to see you again in our hotel.
Best regards,
HM Dunas Blancas Team