Reviews of Inturotel Esmeralda Park

3 out of 5
Inturotel Esmeralda Park
Calo des Corral, s/n, Urb. Cala Esmeralda, Cala d'Or, Santanyi, Mallorca

Reviews

8.8

Excellent

Rating 10 - Excellent. 427 out of 841 reviews" "
Rating 8 - Good. 337 out of 841 reviews" "
Rating 6 - Okay. 63 out of 841 reviews" "
Rating 4 - Poor. 10 out of 841 reviews" "
Rating 2 - Terrible. 4 out of 841 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Jamie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice area. It was right by the Cala esmeralda beach and close to restaurants. Our room was clean and had a sliver side view of the water. The breakfast was good. They had typical items such as salad, bread, eggs, yogurt and one day they had smoked salmon and another day they had Belgium waffles. I didn’t like that the juices were from a machine. The coffee was also and the capuchinos were just okay. The parking was tight and not enough but free. We got lucky coming back late one night. Our room was very cold for two nights by the time they finally fixed it. They have a kids club which seemed nice for kids and parents. Our kids 6 & 7 enjoyed the indoor pool as it was cold in late April but it gets very crowded as everyone was there. The staff were all very nice. Place was clean. Beds are comfortable and there is a small kitchen. Room set up was great for families.
Stayed 3 nights in Apr 2024

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was a great family vacation great value!
Stayed 7 nights in Apr 2024
Response from Inturotel, hotels with soul. on 27 Apr 2024
Dear Emily,Thanks very much for your excellent review! We loved having you stay with us, and we hope to welcome you back again very soon at our Mediterranean getaway.Best regards from Cala d’Or.

10/10 Excellent

LOUIS

Travelled with family
Really good hotel right by the beach… 😎
Stayed 6 nights in Apr 2024
Response from Inturotel, hotels with soul. on 27 Apr 2024
Dear Louis,Thanks for your fantastic review and for choosing Mallorca as a destination! We are very happy to hear that you enjoyed your stay and look forward to seeing you again very soon.Best regards from Cala d’Or.

10/10 Excellent

Rohit

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Had a great stay. Very clean, breakfast was excellent, great kids club and entertainment.
Stayed 4 nights in Apr 2024
Response from Inturotel, hotels with soul. on 27 Apr 2024
Dear Rohit,Thanks for your fantastic review and for choosing Mallorca as a destination! We are very happy to hear that you enjoyed your stay and look forward to seeing you again very soon.Best regards from Cala d’Or.

10/10 Excellent

Sabine

Liked: Cleanliness, property conditions & facilities
Great location, nice staff
Stayed 10 nights in Aug 2023

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, room comfort
Family holday
Stayed a week. Missed outward flight but contacted hotel to make them aware. Very helpful.
Stayed 7 nights in Aug 2023

6/10 Okay

Verified traveller

Travelled with family
It is a good experience
Our first room had an awful mold odor that made my spouse sick. We went to reception and they immediately looked for another room and changed us. They have lots of entertainment for kids but there is so much of Mallorca to see that you want to rent a car and explore the island. We did that. Appreciated the free parking lot on the side next to M apartments. The breakfast was alright. Hit or miss on some days. One day they had great vegetarian options, the other day it was like a pork fest.
Stayed 4 nights in Jul 2023
Response from Inturotel Hotels & Resort on 13 Aug 2023
Thanks very much for your review, however, we apologise for the inconvenience caused and appreciate your understanding. We value your feedback as it helps us continuously improve our services.Thank you for choosing our establishment, and we hope to have the opportunity to welcome you back in the future under more favourable circumstances.Warm regards,Inturotel crew.

10/10 Excellent

Tracey

Liked: Cleanliness
Stayed 7 nights in May 2023

10/10 Excellent

Tamara

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
A wonderful resort with gorgeous swimming pools, plenty of seating and eating areas, as well as direct access to the beach a few steps away. The staff were very friendly and everything was clean. We loved it and will be back !
Stayed 4 nights in Apr 2023
Response from Inturotel Hotels & Resort on 14 May 2023
Dear Tamara,Thanks very much for your excellent review! We loved having you stay with us, and we hope to welcome you back again very soon at our Mediterranean getaway.Best regards from Cala d’Or.Inturotel Crew

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Had a lovely stay in the hotel. I really enjoyed the place and staff were friendly.
Stayed 4 nights in Apr 2023
Response from Inturotel Crew on 18 Apr 2023
Dear Guest, Your review made us very happy! Future guests will find your comments very helpful.We look forward to seeing you again.Kind regards from Cala d’Or, Inturotel Crew

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, room comfort
Excellent in every way possible x
Absolutely fabulous last minute holiday here with grandchildren. Perfect in every way… location, facilities and entertainment was excellent even though it was last week of the season. Hope to return in the near future with other family members and would recommend to anyone considering a holiday in Majorca.
Stayed 7 nights in Oct 2022

10/10 Excellent

Sharon

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It was out second stay at the Inturotel Esmeralda Park in Calador with family and friends. We all upgraded to the ptemuim rooms which were lovely and would definitely return in the future
Stayed 7 nights in Sep 2022

10/10 Excellent

Allan

Travelled with family
Liked: Cleanliness, room comfort
Immaculate Resort
Immaculate resort. Cleaning staff work tirelessly to keep resort clean. Staff all friendly. Food was ok. Would definitely return.
Stayed 7 nights in Sep 2022

10/10 Excellent

Iliete

Liked: Cleanliness, room comfort
Highly recommended
Awesome hotel close to nice restaurants, beaches and transport Everyone is really nice, the swimming pools are great, the beach is beautiful. The restaurants in the resort are also nice and prices are fair, nothing different that you would pay in town.
Stayed 5 nights in Sep 2022

8/10 Good

Bronagh

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Basic rooms but very comfortable in stunning location and adult only pool was an added bonus
Stayed 3 nights in Sep 2022
Response from Inturotel Hotels & Resort on 8 Oct 2022
Dear Bronagh,Thanks a lot for taking the time to rate our service.We’re glad that you enjoyed your holiday, and we look forward to seeing you again very soon.Kind regards from Cala d’Or,Inturotel Crew

8/10 Good

Gemma

Travelled with family
Liked: Cleanliness, room comfort
Would highly recommend.
We had a wonderful stay at the Inturotel Esmeralda Park. We’d booked a Premium Seaview room and it was lovely. The seaview was great but slightly ruined by the road in front of it but the room itself was very clean and comfortable. Staff maintaining the grounds and cleaning all the time. Sunbeds all over so plenty to choose from but people were getting up and leaving towels, that said I did see one of the lifeguards removing many after 45 mins. Lovely area with some great bars and restaurants.
Stayed 7 nights in Aug 2022

8/10 Good

Ziad

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Aug 2022

10/10 Excellent

Zoe

Travelled with family
Liked: Cleanliness, room comfort
Stayed 5 nights in Aug 2022

10/10 Excellent

Carl

Travelled with family
Liked: Cleanliness, room comfort
Self catering apartments
Clean and modern apartments with good wi fi and great maid service
Stayed 7 nights in Aug 2022

10/10 Excellent

Marcus

Stayed 8 nights in Aug 2022

10/10 Excellent

Russell

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Exceptionally clean resort, friendly and attentive staff, beautiful location. The resort is spread across various properties which are located around Cala Esmeralda, a beautiful cove with clear emerald water and soft sand. We stayed with two children and the resort is most definitely family friendly. Plenty of shops and restaurants close by with the centre of Cala D’Or a short walk away. Excellent holiday!
Stayed 8 nights in Jul 2022
Response from Inturotel Hotels & Resort on 4 Sept 2022
Dear Russell,Thanks for your fantastic review and for choosing Mallorca as a destination! We are very happy to hear that you enjoyed your stay and look forward to seeing you again very soon.Best regards from Cala d’Or,Inturotel Crew

10/10 Excellent

Alisha

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Had a great time here.
Stayed 2 nights in Jul 2022

10/10 Excellent

York

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Jul 2022

6/10 Okay

JIMIN

Travelled with family
Disliked: Room comfort
Stayed 4 nights in Jul 2022

10/10 Excellent

Sam

Travelled with family
Liked: Cleanliness, room comfort
Stayed 8 nights in Jul 2022

6/10 Okay

Janette

Travelled with family
Liked: Cleanliness, room comfort
Stayed 7 nights in Jun 2022

10/10 Excellent

Patrick

Travelled with partner
Liked: Amenities, property conditions & facilities
big apartment good cleaning proximity to the beach safe family oriented
Stayed 6 nights in Jun 2022
Response from Inturotel Hotels & Resort on 1 Aug 2022
Dear Patrick, Thanks for your fantastic review and for choosing Mallorca as a destination! We are very happy to hear that you enjoyed your stay and look forward to seeing you again very soon. Best regards from Cala d’Or, Inturotel Crew

10/10 Excellent

Ricky

Liked: Amenities, property conditions & facilities
Stayed 7 nights in Jun 2022

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, room comfort
Great stay but avoid the pool restaurant
Couldn't fault anything except the staff at the pool restaurant were rude and seemed to be too busy chatting amongs themselves to be bothered with customers. Poor customer service there so we stopped going after the second time
Stayed 9 nights in Jun 2022

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great family escape, clean, and nearby options for food and shopping. Hotel room safe separate fee, beach towels rental fee, and gym have to reserve in advance not told about at checkin. I had to return to desk checkin for above fees.
Stayed 4 nights in Jun 2022
Response from Inturotel Hotels & Resort on 1 Aug 2022
Dear Sandra, Thanks a lot for taking the time to rate our service. We look forward to seeing you again very soon. Kind regards from Cala d’Or, Inturotel Crew

8/10 Good

Hans

Travelled with family
Liked: Cleanliness, room comfort
Great stay!
Parking was an issue. Also missed the absence of a bar, for a evening adult beverage. Staff extremely friendly, place very clean, and very reasonably priced.
Stayed 5 nights in May 2022

10/10 Excellent

Sohyeong

Travelled with partner
Liked: Cleanliness, property conditions & facilities
We had good time at Esmeralda park. Room was clean and spacious. Will come back if we visit Mallorca again
Stayed 3 nights in May 2022
Response from Inturotel Hotels & Resort on 4 Jun 2022
Thanks a lot for taking the time to rate our service. We are very pleased to hear that you had a pleasant stay. We look forward to seeing you again very soon. Kind regards from Cala d’Or, Inturotel Crew

10/10 Excellent

Ellma

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in May 2022

10/10 Excellent

Lorna

Travelled with family
Liked: Cleanliness, room comfort
Stayed 8 nights in Apr 2022

10/10 Excellent

Rosemary

Travelled with family
Liked: Cleanliness, room comfort
Holiday with Family
Lovely relaxing holiday. Good facilities and lovely you had pool and beach
Stayed 7 nights in Apr 2022

10/10 Excellent

L.A.

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing hotel , perfect place to explore cal dor
Stayed 5 nights in Apr 2022
Response from Inturotel Hotels & Resort on 1 Aug 2022
Thanks a lot for taking the time to rate our service. We look forward to seeing you again very soon. Kind regards from Cala d’Or, Inturotel Crew

10/10 Excellent

Gloria

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Really lovely complex
Stayed 4 nights in Oct 2021
Response from Inturotel Hotel & Resort on 26 Oct 2021
Dear Gloria, Thank you for rating us so high, it is greatly appreciated. We are hoping to welcome you soon. Sincerely,

4/10 Poor

Jay

Travelled with family
Disliked: Cleanliness, room comfort
Seriously wrong check in process and room comfort
FIrst of all, the location of the hotel is perfectly placed for easy access to the child friendly Esmeralda beach In fact the entire setup is ideal for kids wrt location, entertainment, safety, food etc..the kids club is great but the kids discos is superb Check in was a major issue. I arrived before a group of 20-30 people to check in. I was told my room wouldn't be ready for another 90mins which I accepted. But I noticed everyone who checked in after me got their keys but not us. We had to wait outside in the hot sun with all our luggage incl perishable food items. When I asked if our room can be cleaned next or asap they said no. Super rigid housekeeping process and when we did eventually get the room (Premier apt), it was on the ground floor in a dark corner with sunlight. The floors had sand and the a/c was broken so it was always too cold. Didn't sleep well as we could hear footsteps above us and the sound of every flush above us through the soil pipe. Thanks Inturotel for accommodating our 3yo child and making our last 2 days of holiday "memorable"
Stayed 1 night in Sep 2021
Response from Inturotel Hotels & Resort on 23 Sept 2021
Dear Jay, First of all we want to thank you for take your time to leave a review about your experience during your stay. We want to apologise for the inconvenience at your arrival, the check in starts at 13:00 and if the room is cleaned before of that time we give the keys of the apartment to the guests to let them start their holidays as soon as posible in case the room is not ready we have a lugagge room at the reception to keep your lugagge there and just outside the reception is a shady area where the terrace of bar salon is and you can choose if you want to wait under the sun or not. We are sorry but we didn't see any kind of request at the reservation and to make easier the acces to your 3 years old son we assigned to you a ground floor. We hope you will give us another chance to show that we can meet your expectations. Kind regards.

6/10 Okay

Jay

Travelled with family
Great for kids but checkin and room comfort issues
FIrst of all, the location of the hotel is perfectly placed for easy access to the child friendly Esmeralda beach In fact the entire setup is ideal for kids wrt location, entertainment, safety, food etc..the kids club is great but the kids discos is superb Check in was a major issue. I arrived before a group of 20-30 people to check in. I was told my room wouldn't be ready for another 90mins which I accepted. But I noticed everyone who checked in after me got their keys but not us. We had to wait outside in the hot sun with all our luggage incl perishable food items. When I asked if our room can be cleaned next or asap they said no. Super rigid housekeeping process and when we did eventually get the room (Premier apt), it was on the ground floor in a dark corner with sunlight. The floors had sand and the a/c was broken so it was always too cold. Didn't sleep well as we could hear footsteps above us and the sound of every flush above us through the soil pipe. Thanks Inturotel for accommodating our 3yo child and making our last 2 days of holiday "memorable"
Stayed 1 night in Sep 2021
Response from Inturotel Hotels & Resort on 23 Sept 2021
Dear Jay, First of all we want to thank you for take your time to leave a review about your experience during your stay. We want to apologise for the inconvenience at your arrival, the check in starts at 13:00 and if the room is cleaned before of that time we give the keys of the apartment to the guests to let them start their holidays as soon as posible in case the room is not ready we have a lugagge room at the reception to keep your lugagge there and just outside the reception is a shady area where the terrace of bar salon is and you can choose if you want to wait under the sun or not. We are sorry but we didn't see any kind of request at the reservation and to make easier the acces to your 3 years old son we assigned to you a ground floor. We hope you will give us another chance to show that we can meet your expectations. Kind regards.

8/10 Good

Anna

Travelled with family
Liked: Cleanliness, room comfort
Brilliant hotel for young families
Amazing hotel for our little family. We travelled with a 8 month old baby for our first family holiday - lots of other young families were at the hotel which made us feel more relaxed and we didn’t have to worry when our little one was grumpy or cried. We upgraded to a sea view apartment which was worth the money, especially as we were on the ground floor and could use the baby monitor from the grassy area in front of the balcony when we were sunbathing. We stayed on a B&B basis - breakfast buffet was one of the best I’ve had in a resort stay. The neighbourhood has some great restaurants and they all catered for a young baby. It’s a short and easy walk to Cala d’Or centre with even more restaurants and was simple enough to do with a buggy too. Hotel is immaculately clean, cleaners are brilliant and we had a daily housekeeping service. Only (slightly) negatives are that the rooms didn’t have any guides to inform you of facilities or services available, which meant we missed out on a bit / weren’t aware of what was offered at the hotel. Our room also had ants in the kitchen/lounge (a housekeeper came with some spray but this didn’t help much) but this can only be expected in this climate. Overall, we would definitely come again, especially with our young children and would recommend this hotel. We look forward to our next stay!
View from our room
Lounge/dining area
Walk in wardrobe
Bathroom
Stayed 7 nights in Sep 2021
Response from Inturotel Hotels & Resort on 23 Sept 2021
Dear Anna, First of all thank you for taking some of your time in order to review us, it is much appreciated. We are really happy to know that you enjoyed your stay in our resort. We look forward to welcoming you soon. Kind regards, Inturotel Hotels & Resorts.

8/10 Good

Jenny

Travelled with group
Liked: Cleanliness, room comfort
Fantastic stay as always - 2nd time I’ve been back in the last 2 months…and even extending by 3 days on this trip. Shame the premium rooms do not have a freezer for ice. Would also be great if the cafe by the pool opens earlier so we can have morning coffee by the pool 🙂
Stayed 7 nights in Aug 2021
Response from Inturotel Hotels & Resort on 12 Sept 2021
Dear Jenny, First of all, we want to thank you for taking the time to leave a comment about your stay at the facility. Glad us to know that is your second time here and you love to to stay with us, we cannot wait for your third visit, we hope to see you soon! A cordial greeting.

6/10 Okay

Luciano

Travelled with family
Liked: Cleanliness
Nice hotel - great for a family
The hotel was nice, it actually surpassed my expectations. We stayed self catering which was perfect as we prefer to go out and explore. The rooms where great for a family. Nice beach but busy. The pools very crowded. We did book this hotel as it did advertise kids club and activities. We found out that this was all cancelled due to covid. We knew about the kids club before arriving. The biggest disappointment was that the gym was also closed although Hotels.com advertised that it was open (as well as the kids club still open). Although the front desk throughout the stay seemed excellent, on arrival and when questioned about the gym, the response I received was “well do you want to stay or not” obviously I am not going to change my mind at that point with my family having flown from the UK. I did not receive any further information from that particular staff member on facilities or food options. The next day was a totally different story, the receptionist explained all the facilities and from that point and beyond, all super helpful to even changing a broken TV within 5 minutes of reporting it. Nice hotel, clean, good location and what we needed.
Stayed 6 nights in Aug 2021
Response from Inturotel Hotels & Resort on 17 Sept 2021
Dear Luciano, First of all we want to thank you for take your time reviewing your experience at the resort. We are very happy to see that the hotel have surpassed your expectations, We apologise for the inconvenience but due to the current situation we have been obligated to suspend all the activities of the miniclub some weeks because of the COVID-19. We hope you come back in the future when the situation get normalized and can enjoy of a holidays without any inconvenience. Hope to see you soon! Kind regards.

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, room comfort
Brilliant!
Officially rated as three star but much better then that. Excellent facilities, they just need to ditch the ridiculous sunbed policy
Stayed 11 nights in Jul 2021
Response from Inturotel Hotels & Resort on 21 Aug 2021
Dear Ian, First of all we would like to thank you for take your time to review your stay in Esmeralda park. We are very happy to know that you enjoyed your holidays with us, we will take note of your comment in order to improve. We hope you return back soon! Kind regards.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, close the beach and great and helpful staff
Stayed 9 nights in Jun 2021
Response from Inturotel Hotel & Resort on 20 Aug 2021
Dear guest, Thank you very much for take your time for review your stay with us. Made us happy to know that you have enjoyed your holiday thanks to the location and to the helpfull staff. We hope to see you again soon! Kind regards.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Jun 2021

10/10 Excellent

Rosario

Liked: Cleanliness, room comfort
Good!
It’s a great hotel with really good amenities. The room itself is dated and definitely not luxury but comfortable nonetheless. Great location and free yoga on the beach every morning!
Stayed 3 nights in May 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 7 nights in Apr 2021

10/10 Excellent

Ernest

Liked: Cleanliness, room comfort
Fantastic
Please do not go there as I want it all to myself 😁.
Stayed 7 nights in Oct 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 8 nights in Sep 2020

10/10 Excellent

Gus, Miami

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel on the sea inside the Cala, wonderful room like an apt
Stayed 3 nights in Sep 2020